NEC 2000 IPS manual Brokers Call, Call Back, Call Forwarding

Chapter 9 Descriptions

Broker's Call

This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same line. The Multiline Terminal user uses the TRF or ANS key to alternate between the two parties. The Single Line Telephone user uses the Hold feature to alternate between the two parties.

Call Back

This feature allows a calling party to set an automatic Call Back when a busy or no answer condition is encountered. When the busy station becomes idle, the station that set the Call Back will be called. In case of Call Back no answer, the Call Back to the setting station is initiated immediately after the called station goes on hook after making a call or accessing a feature.

Call Forwarding

Call Forwarding allows calls directed to a station to be routed to another station, an Attendant, an outside number or voice mail equipment. The types of Call Forwarding provided are:

Attendant Call Forwarding Setup and Cancel

Call Forwarding - All Calls

Call Forwarding - Busy Line

Call Forwarding - No Answer

Call Forwarding - Destination

Multiple Call Forwarding - All Calls

Multiple Call Forwarding - Busy Line

Multiple Call Forwarding - No Answer

Split Call Forwarding - All Calls

Split Call Forwarding - Busy Line

Split Call Forwarding - No Answer

Call Forwarding – Logout (Dterm IP)

Call Forwarding - Override

Group Diversion

Attendant Call Forwarding Set-up and Cancel

All of the various types of Call Forwarding can be set up or canceled from both Attendant Consoles.

Call Forwarding - All Calls

This feature allows all calls directed to a particular extension to be rerouted to an alternate destination, regardless of the busy or idle status of the extension. Call Forwarding - All Calls can be set by an Attendant Console, the individual station user, a Multiline Terminal with a secondary appearance of the station's extension, or from another station (which can program itself to be the destination of the rerouting).

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 9- 11
Issue 6