NEC 2000 IPS manual Voice Messaging Systems

Chapter 19 Voice Messaging Systems

Record/Edit From a PC or a telephone, subscribers can record their directory name and record and edit their personal greetings, which the NEAXMail AD- 64 plays to incoming callers.

Administer private distribution list (groups) - subscribers oversee their private distribution lists, adding or deleting recipients as necessary.

Change directory listing status - individual subscribers can control whether or not they want to be listed in the directory.

Change telephone password - subscribers can change their telephone password from within the Mailbox Manager.

Change transfer options - subscribers can turn call transfer on or off, and change the extension or telephone number to which incoming calls are transferred. When call transfer is turned off, incoming calls are sent directly to the subscriber’s mailbox. This feature is particularly useful for employees who have offices in multiple facilities, frequently work at home, or work as part of a team that requires them to spend a significant amount of time in a colleague’s office. By using Mailbox Manager to change call transfer options, callers and subscribers are connected quickly to provide improved customer service and efficient personal administration of call traffic.

Set conversation options - subscribers can specify whether or not they want the default Yes/No or the alternative Menu Mode conversation, whether they want to hear the date and time stamp before or after a message, or if they want the voice mail system to greet them by name when they call in to retrieve their messages.

Set message delivery options - subscribers can establish rules governing message delivery options for the type and urgency of message or frequency of delivery. For example, a subscriber can set the message delivery options so that when he or she receives urgent voice messages on Wednesday, the NEAXMail AD-64 will call the subscriber’s home or cellular telephone to deliver them.

Set call screening and holding options - subscribers can set call screening and holding options to handle incoming calls with ease. Two or more of these options may be combined. The following call screening and hold options are available.

Announce before connecting caller - The system plays a beep before transferring the call.

Screen Name - The system asks the caller’s name before ringing the extension. The system plays “Call from <caller’s name spoken by the caller>” before transferring the call.

Ask me if I want to take the call - The system says “Enter 1 to take the call, or 2 and I’ll take a message” and then waits for a response from you before transferring the call.

Remember screen name - The system asks and plays the caller’s name as above, and if the caller leaves a message, will append the caller’s name to the beginning of the message.

Tell me who the call is for The system says, “Call for <your name>” before transferring the call.

Integration features - NEAXMail AD-64 is capable of delivering the following major features. However, limitations of the NEAX platform, Telco service or network configuration, may make one or more of these features unavailable.

Call forward to personal greeting. This feature makes it easy for callers to leave messages for subscribers who are busy or away from their desks. With this feature, incoming calls routed to an unanswered or busy extension are automatically forwarded directly to a subscriber’s voice mailbox where the caller can leave a personal message.

Message waiting indication. NEAXMail AD-64 will light a message waiting lamp, activate a display, or provide a stutter dial tone on the subscriber’s extension when new messages have been received.

Easy message access. With this feature, subscribers simply press one button on their telephone set to retrieve new messages from their voice mailboxes without entering a personal ID number. To prevent unauthorized message access, subscribers may also require a security code to be entered before message playback.

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