NEC 2000 IPS manual Business Attendant System Speed Dials Pad

Chapter 7 Attendant Answering Position

Business Attendant System: Speed Dials Pad

Another versatile screen is the Speed Dial pad shown below:

Up to forty (40) Speed Dial fields are available for each attendant. Dragging an entry from the directory onto the speed dial button automatically programs these fields. Another great feature of these buttons is that they act as Busy Lamp Fields (BLF). When that user’s phone is off hook, the speed dial button becomes red and when that phone is ringing, the speed dial button blinks red. By right clicking the button, the operator can enable or disable monitoring, as well as change the name, forward the person’s Dterm, set DND, or initiate a screened, blind, or announced voice call. This is useful for an operator who also has a set of VIPs for whom they answer calls.

Business Attendant System: Additional Features

As the BAS continues to grow, more features will be added and existing features will be enhanced. Currently, there are several adjunct applications under development for use directly with the BAS directory. Apart from the directory, another powerful feature integrated into the BAS client is the ability to record conversations and playback greetings over the telephone. With the addition of a Dterm Play/Record Module, the client will be able to automatically record voice conversations and instruct the software to save the last specified number of conversations. Conversations are saved as .wav files, which are time; date stamped and rotated in a circular buffer. When it is determined that a call needs to be saved, the operator simply presses the “Save Recordings” button and the selected call is automatically saved. Conversely, the operator can save a set of greetings to be played back immediately every time the phone is answered via the BAS. Greetings playback can be determined based on “internal” or “external” calls, on groups of caller IDs, or even morning or afternoon. A different greeting can be recorded for any of the scenarios above allowing the attendant to present a pleasant and consistent greeting over the telephone.

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 7- 11
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