NEC 2000 IPS manual Business Attendant System Ccis Network Information

Chapter 7 Attendant Answering Position

Business Attendant System: CCIS Network Information

The following is a diagram of a simple CCIS network using the BAS.

The Business Attendant System can run in the above-pictured environment with the following limitations.

Calls transferred from the BAS Client to a Dterm on the second PBX will not recall to the BAS operator.

The Dterm in the second PBX cannot be monitored by the BAS system and the monitored speed dials and status checks in the directory will not function for those extensions.

The system will force supervised transfers to CCIS extensions to ensure callers do not get transferred to a busy remote extension. Operators need to listen for ring back tone or busy tone, and then either completes the call or return back to the source caller as appropriate.

The message waiting lamp cannot be controlled on remote Dterm's.

Using multi-node capabilities, the operator can now view station data via the directory or speed dials to extensions in other PBXs. The other PBXs must have OAI and a TCP/IP connection back to the OpenWorX server. Additional OpenWorX software is also required per PBX to be added on the server (Short Text Message and Nurse Call do not have multi-node capabilities).

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