NEC 2000 IPS manual BAS Benefits, BAS Call Control Functionality

Chapter 11 Open Application Interface

With a dynamic interactive directory and an Open Application Interface (OAI) driven call queue, the operators are able to process a high call volume with minimal effort and time expenditure in today’s sophisticated business environment. For example, an operator can answer an incoming call from one of many queues; find out to whom the caller wishes to speak, begin typing that name to select it in the directory, and once selected, hit the <Enter> key or click the entry to transfer the call. Additionally the caller could be parked, put on hold, or sent to voice mail. Several operators can monitor the same queues and share the same directory for call operation.

BAS: Benefits

Centralized company database that can link and replicate with other databases, including AIMWorX.

Greeting playback and call recording. PC-based call processing.

Meet-me paging.

Unlimited, global parked calls.

Different greetings/displays available for DIDs. Single key call processing.

Directory dialing for accuracy.

Look ahead status from the directory.

Sort and searchable directory by key fields. Configurable screens for each operator.

Queue types allowing flexibility to answer certain call types. Configurable screen pop information.

MAPI compliant e-mail integration.

Set/cancel call-forwarding and DND for other phones.

Delay announcements capabilities to ensure callers are informed and provided other options during busy call times.

Configurable night station or announcement when operators are not logged in.

Flexible DID number assigned to each operator that follows them regardless of what PC/phone they use.

Optional statistics package to track queue and operator statistics.

Optional integration with OpenWorX Location Status Information to see an employee's availability, return time, and alternate phone number.

Optional integration with OpenWorX Dialer providing Dterm users’ access to the same employee and external database.

Optional integration with OpenWorX Message Reader providing Dterm users access OpenWorX text messages.

Optional integration with OpenWorX Desktop providing PC users all the benefits of the standard Dterm -based applications from a graphical user interface.

FASTER and MORE EFFICIENT OPERATORS!

BAS: Call Control Functionality

Call control for the BAS is a queue-oriented system. Just like the NEC business attendant console, the BAS provides the standard familiar call queues and information. However additional information about incoming calls is added to better empower the Attendant.

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