PBX Requirements, Related Documents, ACD Terminals

Chapter 12 Automatic Call Distribution with MIS

PBX Requirements

PBX Requirements	Remarks
PZ-M606-A	On board Ethernet Interface card (Ethernet TCP/IP)

Title

CallCenterWorX System Manual

CallCenterWorX Features and Specifications Manual

Dterm Series E Supervisor Console User Guide

Dterm Series E Agent Console User Guide

CallCenterWorX Sales Slick

ICS ACD System Manual

Abacus User’s Guide

Navigator Configuration Guide

Navigator Reports Manual

Navigator Real Time Screen Manual

CallCenterWorX ACD User Guide

ACD Terminals

With the Dterm Series i/E ACD terminals enjoy the convenience of having the most frequently used ACD function keys silk-screened right on the terminal.

Availability

The 32-button Series E ACD terminals are available in soft white or black. User Guides and spare parts are also available.

DTP-32DA-1 (WH)

DTP-32DA-1 (BK)

Dterm Series E Supervisor User Guide (10-pack)

Dterm Series E Agent Console User Guide (10-pack)

Detachable dial-pads are available for Dterm Series I and Dterm IP instruments in an ACD environment.

BS(ACD)-R

Dial pad for ACD (Available in black and white)

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 12- 9
Issue 6

Page 233

Image 233

NEC 2000 IPS manual Related Documents, ACD Terminals, PBX Requirements Remarks, Title

Contents

May Univerge Neax 2000 IPS Liability Disclaimer NEC Unified Solutions, Inc Inaset Chapter OAI Application Software Development Isdn Basic Rate Interface BRI Univerge Neax 2000 IPS Documentation List Overview of NEC Introduction Electronic Age Invention AgeIndustrial Age Worldwide Leadership ComponentsInformation Age Social Contributions CommunicationsGlobal Resources People Innovation AssetsCommunity Education Development ActivitiesDALLAS, Texas NEC Unified Solutions, Inc Areas Major Product Competitive Benefits and Advantages Vertical Markets Introduction Introduction Univerge Neax 2000 IPS Station to Station Connection MaintenanceCcis Connection Pstn Various Installation Methods Office Data Backup EnhancementBuilt-in DRS Device Registration Server on MP Reduced Hardware with IP based Architecture Universal Slot DC/DC Power Supply forExtended Application Processor AP Port Capacity Dual MP System System Outline for Remote PIM Univerge Neax IPS DML Advantages of Remote PIM Characteristics of the Univerge Neax IPS DM/IPS DML/IPS DMR IPS System Capacity Single MP System Capacity Per PIM Stand Alone System CapacityPIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 IP PAD IPS System Capacity Single MP System cont’d Capacity Per PIM 2M-AMI IPS System Capacity Dual MP System Capacity Per PIM IPS System Capacity Dual MP System, Cont’d Capacity Per PIM Capacity Per MC IPS DM/IPS DML System CapacityIP-PAD 8LC Built-in Router Max card per Site Dtmf Sender Capacity IP Remote Network CapacityTotal System Capacity Main plus Remote IPS Pimmj As Remote PIM Capacity IPS DMR CapacityDTI Isdn Hardware Architecture Voice and Data SwitchingSystem Architecture Fusion of RAM and ROM Programs Hardware DesignMain Processor MP with Integrated Functionality Application Processors Unified Circuit Card IntegrationSN716 Attendant Console Analog/Digital Telephones PIM Univerge Neax 2000 IPS System Configuration Single MP System Module and Installation HardwareDual MP System Modules Abbrev Description Quantity Installation HardwareInstallation Hardware Name Code Qty Remarks Battery Backup Internal Cabling Cabling External Cabling Maintenance Administration Terminal MAT RS-232C Built-in SMDR/MCI on MP External Alarm DisplaySMDR/PMS/Hotel Printer/MCI with AP00B MRC-C Cable for AP00 Name Code Qty Remarks IPS DM/IPS DML Modular Chassis MC Univerge Neax IPS DM/IPS DML/IPS DMR System Configuration Modular Chassis 2 Modular Chassis IPS DMR Modular Chassis MC Modular Chassis MC and Bracket Modular Chassis MC Installation System Power Supply and Cooling Fan PKG IPS Software ArchitectureSystem Packages Univ IPS DML IP SYS PKG DM to Univ DM Upgrade KitUniv IPS DM IP SYS PKG-E Univ IPS DM/DML Expansion Module 1E Description Remarks IP Remote PIM PackagesUniv IPS DMR SYS PKG-E Univ IP Remote PIM-B IPS Description Remarks Generic Program Software Keys/LicensesKey Keeper Parent Capacity Option Capacity Option used w/Key Keeper Processors System HighlightsMain Processor MP Name Code Remarks DAT Firmware Processor FPPN-CP24-C PN-CP31-C PN-CP27-A Application Processor AP Cards Application Processor APAP Card Function Reliability and Availability Reliability and Availability Chart Description FitMean Time Between Failures Mtbf Mtbf Mttr Reliability Description Availability Fit Reliability and Availability Chart Reliability Description Availability FitYears Reliability Calculations Mean Time To Repair MttrAvailability Calculations Reliability Calculation Traffic Load System TrafficBusy Hour Bhca Busy Hour Call Attempts Traffic Capacity In Erlang For TDM Circuits Calculation Procedure Number of Trunks Traffic Capacity per Line For TDM Circuits COT Erlang B TableTraffic Internal Call Distribution External Line Trunk PEG Count Wireless PEG CountTrunk PEG Count UCD PEG Count Ccis Point-to-Multipoint Number of Voice Channels per IP TrunkVoIP H.323 Payload size for Virtual IPT IP PAD Calculation Number of extensions 100 IP PAD Calculation Number of extensions 120 200 208 264 300 320 376 432 IP PAD Calculation System Specifications Line Conditions Transmission Characteristics For TDM CircuitsLoop Resistance including Opposite End Resistance Cable Length Rotary Dial Signal Rotary Dial Pulse and Dtmf SignalingDtmf Signal Description Specifications Receiving Sending Multi-frequency Compelled MFC R2 Signal Ringing Signal Audible Tones and Ringing SignalDimension and Weight Audible Tones Frequency Interruption System Specifications Univerge Neax IPS DM/IPS DML/IPS DMR System SpecificationsEMC Open Industry Standards FAX IP Specifications10BASE-T/100BASE-TX LAN interface transmission modes Remarks Hipaa Summary System ComplianceHipaa Compliance Department of Defense CompliancePage Equipment Name Function Name Module/Installation HardwareEquipment List Equipment Name Remarks Common Control Cards Circuit Cards PN-CP15 PN-CP31Ether PN-PW00 Extpwr Function Name Port Remarks Application Processor CardsApplication Processor Card Name and Function Application Processor Cards Qsig SPN-AP00B DBM-C AP Line/Trunk LT Cards Line/Trunk LT Cards PN-8DLCL SPN-2ILCADeskcon PN-4DLCM PAD-C PAD-EPZ-24IPLA SPN-16VCTAA IP PN-4COTB PN-8COTQPN-4COTG PN-2ODTA PN-TNTA PN-2DATASPN-IPTB-A SPN-4VCTI-A PN-RTA SPN-4CSIAPage Terminal Line Up Station EquipmentDterm Series i Terminals Dterm Series E Terminals Inaset Wireless HandsetDterm IP Soft Phones Dterm Extenders Descriptions of the Dterm IP Terminals Specification for Analog TerminalsPhysical Features Convergence Features Call Handling Features DTR-2DT-1 BK TEL DTR-2DT-1 WH TEL DTR-4D-1BK TEL Descriptions of TerminalsDTR-16LD-1 BK TEL DTR-16LD-1 WH TEL DCR-60-1 BK Console DCR-60-1 WH Console Specification Standard features Cable Length Standard With AC Adapter Terminal Options Dterm Series E Soft keys Standard features Descriptions of Series E Multi-line Digital Terminals Description of Series E Multi-line Digital Terminals ADA-U Dterm Series E Accessories & AdaptersHFU-U APR-U WMU-U ACA-UWMU-W IPW-2U ELC 2DT Dterm Series E Specifications16D 32D Add-On DSS Loop Resistance and Distance Long Loop circuit built-in Dterm Series E Line Conditions Options Dterm Cordless TerminalsDterm Cordless II DTR-4R-2 BK Options Dterm Cordless Lite II DTH-4R-1 BK Plantronics CT Cordless Specifications Additional Applications Inaset Applications Inaset Basic Network Capability Inaset Terminal Line UPPBX System Requirements WM-RL Unit Dterm PS III Options Dterm PS III Wireless Handset Features Key Features and Benefits Internet Link Links with PC applicationsReal Time Communication Presence/Status Application Collaboration Voice Recording One Key Operation Voice Quality AlarmCall Log Export Line Display One Touch Button in Compact Mode Client PC specificationPB tone sending Pause into Dialing string Dterm SP30 Softphone Parts List PBX Specification Must be peer to peer IP enabledSoftware/Licenses/Accessories Dterm Extenders Service Conditions for Dterm Analog EXT Page Type of Trunks TrunkingType of Trunk Circuit Package LT/AP Trunk Parameters Trunk Card Specifications PN-AUCA SPN-BRTC PN-4RSTBA MF Receiver for T1 MF ANI PN-8RSTG Dtmf ReceiverPN-4RSTC ID Number Receiver PN-4RSTBA-911 MF Sender IPS Trunking Capacity System Capacity System Trunking Capacity IPS DM/DML Trunk Capacity Route Restriction Class RSC Least Cost Routing LCRSix Digit Least Cost Routing Priority Restriction Class Toll RestrictionDigit Toll Restriction Page Attendant Console SN716 Attendant Answering Position Deskcon Exclusive Features SN716 Deskcon General FeaturesSN716 Deskcon Exclusive Features Face Layout of the SN716 Deskcon Location Key or Lamp Full Basic Key/Lamp Number Designation Functions and use of Keys and Lamp Indications LDN LCD Interface ’ty Remarks Power Options SN716 Specifications Business Attendant System BAS BAS Benefits Business Attendant System Directory Business Attendant System Speed Dials Pad Business Attendant System Additional Features Business Attendant System Ccis Network Information Hardware Requirements Business Application EnvironmentPage System Administration System AdministrationCustomer Administration Terminal CAT Password Entry Maintenance Administration Terminal MAT Mach Script Editor PBX Configuration Wizard Minimum Requirements Recommended Traffic ManagementMATWorX PC Requirements Self Diagnostic/System Messages System DiagnosticsRemote Maintenance Service Conditions MP Download Process General Service ConditionsMP Program Download Program Changeover Service Conditions Program Download Service ConditionsRequired Hardware Equipment Comments MA4000 Management System Business/Hotel/Data Feature List Feature Descriptions Business/Hotel/Data Feature List Descriptions Snmp Business/Hotel/Data Feature Descriptions Attendant Console SN716 Deskcon Attendant Assisted CallingAttendant Camp-on Full and Semi- automatic Attendant Lamp Check Authorization Code Attendant Delay AnnouncementAttendant Lockout Attendant Overflow Automatic Camp-on Automatic Call Distribution ACD Automatic Wake-up Automatic RecallBackground Music Back Up CPU Call Forwarding Brokers CallCall Back Call Park Call Redirect Call PickupCall Transfer Caller ID Class Camp-on Class of ServiceCentrex Compatibility Check In / Check Out Conference 32 Party Conference Six/Ten PartyGroup Call Consecutive Speed Dialing Diagnostics Delayed RingingData Line Security Dial By Name Direct Inward Termination DIT Direct Inward System Access DisaDirect Outward Dialing DOD Direct Station Selection/Busy Lamp Field DSS/BLF Console Distinctive Ringing Do Not Disturb Fax Arrival Indicator Elapsed Call TimerDterm Assistant DtermIP Flexible Line Key Assignment Feature Activation from Secondary ExtensionFlexible Numbering Plan Forced Account Code Hands-free Answerback Individual Attendant AccessHands-free Dialing and Monitoring Hold Internal Zone Paging with Meet-Me IP Enabled DtermLast Number Redial Least Cost Routing 3/6 Digit Message Center Interface MCI Miscellaneous Trunk AccessMessage Registration Message Reminder Night Service Mobility AccessModem over IP MP Program Download FTP Off-Premises Extensions Off-hook AlarmNo CID Call Routing Power Failure Transfer Pooled Line AccessOptical Interface Pad Lock Automatic Idle Return Remote Hold Reserve PowerRemote PIM over IP Resident System Program Single Digit Feature Access Codes Security AlarmSave and Repeat Set Relocation Tenant Service System Clock Setup by Station DialingTerminal Login via NAT Tie Line Tandem Switching Timed Reminder Timed Queue Uniform Call Distribution UCDTrunk Direct Appearances Trunk Queuing Outgoing Uniform Numbering Plan UNP -Voice and Data Voice Mail Private PasswordVariable Timing Parameters Voice Guide Voice Over IP H.323 Voice Mail TransferVoIP Log Collection Whisper Ccis Feature List Ccis Features Descriptions Call Forwarding Intercept Ccis Centralized E911 Ccis Flexible Numbering of Stations Ccis Multiple Call Forwarding All Calls Ccis Station-to-Station Calling Ccis Isdn Feature List Isdn Feature Descriptions Event-Based Ccis SIG Feature Descriptions SIG Feature List Wireless Feature List Feature Adjunct Type Integrated Type Analog PBX Table of Features by Configuration TypeInterface Wired for Wireless Ccis Univerge Neax 2000 IPS Wireless Feature Descriptions Group Call 2Way Calling This feature protects a call from being tapped Page 2400 Extended Format System Input/Output I/O InterfacesStation Message Detail Recording Smdr Smdr w/AP00 IMS FormatSmdr Terminal Interface Combinations available at the same time Combinations between Smdr and Smdr Output FormatPattern D ARP, IP, ICMP, UDP, TCP Combinations for Local Office of Centralized Billing Combinations for Center Office of Centralized Billing System Capacity Data Transmission Sequence for Ethernet Interface Description Qty Remarks Message Center Interface MCIHardware Required for Smdr Modem Hardware Required for MCIVMS Feature FeatureProperty Management System PMS Type of Information PMS Interface RS PRT-4S CA-A Hardware Required for PMSDescription Qty Remarks System Outline Open Application InterfaceOpenWorX Attendant Statistics OpenWorX Business Attendant System BAS BAS Call Control Functionality Brief Description of Call Control Function Brief Definition of Queues Did for Company Lookup BAS Speed Dials PadBAS Directory BAS Authorization and Account Code Dialing BAS Offline Mode Pseudo Night ModeBAS Overhead Paging BAS Call Recording and Playback BR Speed Dials Pad OpenWorX Business Receptionist BRBR Directory BR Overhead Paging BR Attendant PC Minimum Hardware Requirements BR Authorization and Account Code DialingOpenWorX Communications Portal Communications Portal Benefits Communications Portal Functionality Dialer Benefits OpenWorX DialerDialer Database OpenWorX Message Reader MR OpenWorX Location Status Information LSI STM Benefits OpenWorX Short Text MessagingMR Benefits ICA Benefits OpenWorX Incoming Call Assistant ICAICA Functionality ICA ICA vs. Camp On OpenWorX Group Call Forward Control GcfcICA Comparison of ICA and IPS Functionality Gcfc Functionality OpenWorX Personal Call Assistant PCA PCA OpenWorX Desktop PCA Limiting User ViewsDesktop Directory Personal Directory PCA OpenWorX Inaset OpenWorX Name Display OAI Application Software Development OpenWorX Multiple Ccis Node ConfigurationBAS Ccis Network Information Business Receptionist Ccis Network InformationPage Basic ACD Automatic Call Distribution ACD with MISAutomatic Call Distribution ACD Delay Announcement ACD Basic ACD FeaturesBusy In/Busy Out ACD Call Waiting Indication ACD Immediate Overflow ACD CallCenterWorX ACD 3.0 for BusinessPriority Queuing ACD Queue Size Control-ACD CallCenterWorX ACD Features Automatic Call Distribution with MIS Business Turnkey Packages CallCenterWorX MISBusiness Software Only Packages CallCenterWorX ACD 3.0 for Business Turnkey Packages CallCenterWorX MIS Item ACD Capacities CallCenter WorX MIS Business System Capacities5GB Bhca Related Documents PBX RequirementsACD Terminals PBX Requirements Remarks Contact Routing Q-Control Master Contact Center SolutionsMaster Announcements Q-Announce Reports Q-Control Agent Desktop Q-Desktop Multi-Media Q-Email, Q-Chat, Q-Fax Callbacks Q-Callback Interactive Voice Response Q-IVR Outbound Dialing Q-Outdial Auto Attendant QueWorX 4.0 FeaturesQueWorX 4.0 Licensed Applications Scheduled Callbacks Immediate Customer CallbackInternet Initiated Callbacks Estimated Time to Answer ETA Soft Phone Screen PopMultilingual Announcements Global Repeat Verification Customizable Reports Professional Services for QueWorXCustomized Announcements Extended Enterprise IP Solution VoIP SolutionsVoIP Solutions Voice over IP VoIP Equipment Name Function Typical IP Gateway, Branch and Adapter configurations IP Station Peer-to-Peer Connections over Ccis Networking via IP Peer-to Peer Connections between IP Enabled Dterm Remote Connections of IP Stations Connections to Legacy Stations and Trunks Automatic Program Download for IP Enabled Dterm 8IPLA/24IPLA Options Per Location Service Conditions on System Registration Service Conditions on Legacy Service Features MD5 is an algorithm defined in RFC 1321 from the Ietf Service Conditions on Encryption in System RegistrationService Conditions on Vlan Local Connection Mode Remote Connection Mode Service Conditions on Remote Connections Operation mode for each IP terminal Location number in each operation mode for each IP stationExample 1 When Sta logs in Location #1 Example 2 When Sta logs in Location #2 Service Conditions on Automatic Program Download Required Equipment for IP Station Ccis Networking via IPSPN-32IPLAA IP PAD SPN-16VCTAA IP PAD Ccis Networking via IP Peer-to-Peer Connections Basis IP Trunk Point-to-Multipoint Connection Ccis Networking via IP Non Peer-to-Peer Connections BasisPoint-to-Multipoint Connection IP Trunk Card Specifications Service Conditions IP Ccis via IP Trunk cardsRequired Equipment for IP Ccis via IP Trunk cards Payload Period Maximum Voice Channels per IP Trunk Connection Service Conditions for H.323 FeaturesFeatures Required Equipment for H.323 IP Trunk Specifications Example of FAX and Modem over IP connection FAX and Modem over IP SPN-8IPLA IP PAD-B SPN-8IPLA IP PAD-CSPN-8IPLA IP PAD-A SPN-32IPLA IP PAD-E Opposite Office 2000 IPS Required Equipment for FAX or Modem over IPOpposite Office Own Connection Conditions Required Bandwidth One-way Required bandwidth for FAX ConnectionRequired bandwidth for Modem Connection Requirement Remarks Remote PIM over IPNetwork Conditions and Payload Compression Bandwidth RequirementWith G7.23.1 With G729a 8k Without Compression 3k/6.3k Advantages Remote Site Equipment Name Remarks Required Hardware and SoftwareHost Site Equipment Name Remarks XNote List of Service Features Operation Vendor Support for Open System Standards Planning and InstallationVoice Messaging Bandwidth requirements Network Bandwidth Network Consideration Codec Total Bandwidth per transmit stream Msec Bandwidth utilizationCodec Filler Time Msec Device Registration Server DRS and Dhcp Quality of Service QoS For Voice Control/Voice Packet Port Type Destination Default Port No RemarksFor Dterm IP For H.323 IP Trunk For Ccis Virtual IPTIPT Ccis PBX TCP Conditions System Conditions/Limitations Peer-to-Peer IPLimitations Common Channel Inter-Office Signaling Ccis System Outline of a Ccis Connection Ccis and Isdn Analog Ccis Digital and Analog CcisDigital Ccis Voice Compression Peer-to-Peer Connections Common Channel Inter-Office Signaling Ccis Ccis Networking via IP Non Peer-to-Peer Service Conditions on Non Peer-to-Peer Connections Center office Centralized BillingLocal office/Tandem office Common Channel Inter-Office Signaling Ccis Centralized E911 Ccis Look Ahead Routing Call Set Up Times Alternate Routing Shared Trunk Facilities and Alternate Routing Centralized Management Center Centralized System Maintenance and AdministrationCentralized Maintenance Facility Centralized Call Accounting / Billing Centralized Call Accounting/Billing Systems Ccis Centralized Voice Mail Centralized Voice Processing / MessagingCentralized Attendant Consoles Ccis Feature Name Neax 2400 Required Ccis Feature ChartUniform Numbering Plans YES Ccis Feature Chart System Capacity for Ccis with Digital Interface System CapacitySystem Capacity for Ccis with Analog Interface System Capacity for Ccis Networking via IP Required Equipment for Digital Ccis Required EquipmentRequired Equipment for Analog Ccis Required Equipment for Ccis Networking via IP Specifications Remarks IP SpecificationsPAD 24IPLA Characteristics Channel DTI SpecificationsPage PRI Services & Features Integrated Services Data Network IsdnIsdn Feature List Isdn Primary Rate Interface CPN To Network-Present Call-By-Call Service SelectionCalled Party Recognition Service Direct-In Termination DIT CPN To Terminating User-Display Did and DOD Addressing Did AddressingIsdn Terminal AT&TPage Megacom 800 Service/800 Wats Ultra Wats Megacom Access/WATSMultiquest /900 Service Subaddress-Present Event Based Ccis Trunk Provisioning Service Selection Business Feature List Business Feature List Isdn Network Requirements for Layer One Supported Network Services Trunk provisioned only For 24DTI Isdn PRI SpecificationsFor 30DTI For 24PRT BRT DMS Selection 4ESS NET Dedicated Access AT&T NTI MCI SprintNET IPS DMS Provisioning 4ESS NET AT&T NTI MCI Sprint Voice Features DMS 4ESS NET Dedicated Access NTI AT&T MCI Sprint Selection DMS 4ESS NET IPS Switched DataAT&T MCI Sprint Provisioning DMS 4ESS NET IPS Switched Data AT&T MCI Sprint Virtual Private Network DMS 4ESS NET Call by Call Service AT&T NTI Siemens Selection 5ESS Services and Features LEC CarriersDedicated Access AT&T NTI Siemens Virtual Private Network AT&T NTI DMS 4ESS NET AT&T NTI Siemens Voice Features AT&T NTI SiemensFacility Management Network Message Waiting Ewsd Switched Data Call By Call Service SelectionAT&T NTI Siemens 5ESS Virtual Private Network AT&T NTI Siemens Applications Isdn Basic Rate Interface BRI ONE SC03 Supports Four 2ILCA System Requirements Isdn PRI Required Equipment Isdn Equipment ListIsdn BRI Required Equipment Isdn Terminal Required Equipment Capacity for ISDN-PRI DocumentationSystem Capacity for ISDN-BRI 24DTI 24PRTPage Univerge Neax 2000 IPS Wireless Communication System WCS Wireless SystemWired for Wireless Analog PBX Interface Ccis Interface Wireless Roaming Multi-Site Roaming 931a Roaming over IP Trunk HLR Wireless Definitions Configuration Application Integrated Type Wireless Short Text Message Notification OAI Feature Matrix by Configuration Type Features2000 IPS Interface1 Interface2 Wired for Wireless Adjunct Type Integrated Type Feature Descriptions Wireless Wired forWay Calling Handover Preset Dialing AuthorizationOut of Zone Indication Dterm PS System Description Lithium-Ion Battery Dterm PS III AccessoriesBattery Charger Headsets Zone Transceiver II ZT Integrated Adjunct Analog Adjunct Ccis Wireless SpecificationsZone Transceiver II Specifications Equipment Description QTY Remarks WCS Required Equipment PN-4VCTI 4VCT PN-IPTB IPT Wireless LAN Documentation Wireless LANWireless LAN Handset Hotel/Motel System Hotel Feature ListPMS Terminal Console Hotel Console Application ProcessorHotel/Motel Front Desk Terminal Station Message Detail Recording Smdr Executed Task Print Out Hotel Printer Automatic Wake-up Direct Data Entry Check In / Check OutDo Not Disturb Console Check Hotel/Motel Attendant Console Do Not Disturb-Hotel/MotelDo Not Disturb-System Hotel/Motel Front Desk Instrument Maid Status House Phone Message Waiting Message RegistrationVoice Message Waiting System Voice Message Waiting Individual Property Management System PMS Room Cutoff Console Room Cutoff Items indicated are as follows Room StatusSingle Digit Dialing Description Capacity Specifications PMS/SMDR Interface Hotel Printer InterfaceHotel System Capacity SN716 Deskcon Station Equipment AIMWorX Call Accounting Select Database Licensing Option Description Multi-Site Centralized OperationsAIMWorX databases SQL Server licensing Information you need before installing AIMWorXOracle database Licensing Call Record and User Capacity ConfigurationsStandalone Integrating AIMWorX modules AIMWorX ManagerCorporate tier Enterprise tier 1 SPE Alarm ManagerAsset Manager Auth Code Manager Cable Manager Bill ReconcilerCustom SPE Writer Hospitality Links Trouble Ticket Additional Reference MaterialVoice Mail SPE Work Order Voice Mail Integration Voice Messaging Systems Voice Messaging Systems Description MCI Service Conditions System Architecture NEAXMail AD-120 Level II Server Software License with Exchange Voice Cards Platform Components Client Access Licenses CALThird Party Software Mail Reader Text-to-Speech Optional Software Feature PackagesThird Party Fax Server Integration PBX Integration Software 2GB Platform Specifications NEAXMail AD-64 Level I/Level II Specifications Platform Level Level I/Level II Platform SpecificationsLevel I Dell GX280 Level II Dell PE2800 40GB Sata 36GB Scsi Additional Hardware Components UPS Uninterruptible Power SupplyOptional Software Optional ActiveFax Software Unified Messaging Hacker Prevention Features are as follows Voice Messaging Systems Voice Messaging Systems Available Languages Automated Attendant Mailbox Manager Audiotext Voice Messaging Systems Maintenance Voice Messaging Systems ViewMail Visual Messaging ViewCall Plus Full Digital Integration NEAXMail IM-16 LXUnified Messaging and Call Management Enjoy the Benefits of Integrated Messaging Hospitality Feature PackageBasic Features Additional Features System Documentation Niverge Neax 2000 IPS Features and SpecificationUniverge Neax 2000 IPS Documentation List Univerge Neax 2000 IPS Technical Manuals