NEC 2000 IPS - page 233

Chapter 12 Automatic Call Distribution with MIS

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 9

Issue 6

PBX Requirements

PBX Requirements Remarks

PZ-M606-A On board Ethernet Interface card (Ethernet TCP/IP)

Related Documents

Title

CallCenterWorX System Manual

CallCenterWorX Features and Specifications Manual

Dterm Series E Supervisor Console User Guide

Dterm Series E Agent Console User Guide

CallCenterWorX Sales Slick

ICS ACD System Manual

Abacus User’s Guide

Navigator Configuration Guide

Navigator Reports Manual

Navigator Real Time Screen Manual

CallCenterWorX ACD User Guide

ACD Terminals

With the Dterm Series i/E ACD terminals enjoy the convenience of having the most frequently

used ACD function keys silk-screened right on the terminal.

Availability

The 32-button Series E ACD terminals are available in soft white or black. User Guides and

spare parts are also available.

DTP-32DA-1 (WH)

DTP-32DA-1 (BK)

Dterm Series E Supervisor User Guide (10-pack)

Dterm Series E Agent Console User Guide (10-pack)

Detachable dial-pads are available for Dterm Series I and Dterm IP instruments in an ACD

environment.

BS(ACD)-R Dial pad for ACD (Available in black and white)

Contents

Main U INTERNET PROTOCOL SERVER Request For Proposal (RFP) Reference Guide U Page Page Page Page Chapter 1 Introduction Overview of NEC The Invention Age The Industrial Age The Electronic Age Components Communications Social Contributions Global Resources Page NEC Unified Solutions, Inc. Page Vertical Markets U Competitive Benefits and Advantages U U U Chapter 1 Introduction Page 1-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 The illustration below shows a typical system layout. PSTN Station to Station Connection CCIS Connection Maintenance Page Page U U U U U U Advantages of Remote PIM Characteristics of the UNIVERGE NEAX IPS DM/IPS DML/IPS DMR Stand Alone System Capacity Page Page Note: Page IPS DM/IPS DML System Capacity Cont IP Remote Network Capacity Total System Capacity (Main plus Remote) Note: Remote PIM networks using the IPS DML as the main are not supported. Page Chapter 2 System Architecture U Hardware Architecture U Page Page Chapter 2 System Architecture U Module and Installation Hardware Installation Hardware U Battery Backup Cabling Internal Cabling External Cabling Maintenance Administration Terminal (MAT) (RS-232C) Page U IPS DM/IPS DML Modular Chassis (MC) IPS DMR Modular Chassis (MC) Modular Chassis (MC) Installation Modular Chassis (MC) and Bracket Cabling System Power Supply and Cooling Fan Software Architecture U Software Keys/Licenses Chapter 3 System Highlights Processors Main Processor (MP) Firmware Processor (FP) Application Processor (AP) Reliability and Availability Mean Time Between Failures (MTBF) Reliability and Availability Chart (Cont.) Page Mean Time To Repair (MTTR) Reliability Calculations Availability Calculations System Traffic Traffic Load Busy Hour BHCA (Busy Hour Call Attempts) Traffic Capacity In Erlang (For TDM Circuits) Traffic Capacity per Line (For TDM Circuits) Number of Trunks Erlang B Table PEG Count Number of Voice Channels per IP Trunk CCIS (Point-to-Multipoint) VoIP (H.323) Payload size for Virtual IPT IP PAD Calculation IP PAD Calculation AC Power Requirements AC Power Consumption / Thermal Output (Maximum) Battery Requirements Operating Environment Electrical Characteristics (Central Office Trunk) Transmission Characteristics (For TDM Circuits) Line Conditions Rotary Dial Pulse and DTMF Signaling (1) Rotary Dial Signal (2) DTMF Signal Signal Code Multi-frequency Compelled (MFC) R2 SIGNAL Audible Tones and Ringing Signal Ringing Signal Dimension and Weight U 32IPLA/32IPLA-A X (Default) X X X 8IPLA X (Default) X System Compliance http://jitc.fhu.disa.mil/tssi/apl.html Page Chapter 4 Equipment List Module/Installation Hardware This table shows the names and functions of the modules This table shows the name and functions of installation hardware. Circuit Cards Common Control Cards The following table shows the names and functions of each control card. Common Control Cards (Cont.) Application Processor Cards Application Processor Cards (Cont.) Application Processor Cards (Cont.) . Line/Trunk (LT) Cards Analog Station Page Line/Trunk (LT) Cards (Cont.) Page Page Line/Trunk (LT) Cards (Cont.) Page Chapter 5 Station Equipment Terminal Line Up Dterm Series E Terminals Dterm Cordless Terminals Inaset Analog Terminals NEC offers three distinct analog terminals. Descriptions of the Analog Terminals Line Conditions of the Analog Terminals Note: Dterm Series i (IP) Terminals Call Handling Features Convergence Features o Line Conditions Dterm Series i (TDM) Multi-line Digital Terminals Standard features Specification Terminal Options Line Conditions The Protection arrester is not inserted between the terminal and PBX. Dterm Series E (Multi-line Digital Terminals) Descriptions of Series E Multi-line Digital Terminals Description of Series E Multi-line Digital Terminals (Cont) Description Remarks Dterm Series E Accessories & Adapters Dterm Series E Accessories & Adapters (Cont) Dterm Series E Specifications Dterm Series E Line Conditions Dterm Cordless Terminals Dterm Cordless II (DTR-4R-2 BK) Dterm Cordless Lite II (DTH-4R-1 BK) Options Plantronics CT Cordless INASET INASET Applications Additional Applications INASET Terminal Line UP. INASET Basic Network Capability PBX System Requirements Dterm PS III Wireless Handset Dterm SP30 SoftPhone Key Features and Benefits Page Page Page Client PC specification: PBX Specification (Must be peer to peer IP enabled) Dterm SP30 Softphone Parts List Dterm Extenders Page Page Chapter 6 Trunking Type of Trunks Note: Any combination of the above cards is allowed with a limit of 256 trunks per system. The following list reflects the type of trunk and the package that supports it. Trunk Parameters Trunk Card Specifications PN-8COTS The above interfaces can be mixed on to one card in any combination. PN-4COTG PN-8COTQ PN-4DIDA PN-AUCA PN-2ODTA SPN-24DTAC SPN-24PRTA SPN-BRTC PN-4BRTA-F PN-CFTB PN-CFTC PN-2DATA Page System Trunking Capacity Least Cost Routing (LCR) U Page Page Chapter 7 Attendant Answering Position Attendant Console (SN716) SN716 DESKCON General Features SN716 DESKCON Exclusive Features Face Layout of the SN716 DESKCON Chapter 7 Attendant Answering Position Name Basic Functions and use of Keys and Lamp Indications Location Number Key or Lamp /Option Key/Lamp Function Page Page SN716 Specifications Business Attendant System (BAS) BAS: Benefits Business Attendant System: Directory Business Attendant System: Speed Dials Pad Business Attendant System: Additional Features Business Attendant System: CCIS Network Information Business Application Environment Hardware Requirements Page Chapter 8 System Administration System Administration Customer Administration Terminal (CAT) Maintenance Administration Terminal (MAT) MACH Script Editor Traffic Management MATWorX PC Requirements System Diagnostics Self Diagnostic/System Messages Remote Maintenance MP Program Download U Required Hardware MA4000 Management System Chapter 9 Feature Descriptions Business/Hotel/Data Feature List Page Page Page Business/Hotel/Data Feature Descriptions Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page CCIS Feature List CCIS Features Descriptions Page Page Page Page Page ISDN Feature List ISDN Feature Descriptions Page Q-SIG Feature List Q-SIG Feature Descriptions Wireless Feature List U Table of Features by Configuration Type Wireless Feature Descriptions Page Page Page Chapter 10 System Input/Output (I/O) Interfaces Station Message Detail Recording (SMDR) 1400 IMS Format SMDR Terminal Interface MP built-in SMDR on IP ITEM Specifications Combinations between SMDR and SMDR Output Format SMDR 2400 IMS Format Extended 2400 IMS Format 1400 IMS Format Combinations available at the same time SMDR SMDR Former 2400 IMS Format Extended 2400 IMS Format Combinations for Local Office of Centralized Billing SMDR Former 2400 IMS Format Extended 2400 IMS Format Service Conditions Data Transmission Sequence for Ethernet Interface System Capacity Message Center Interface (MCI) Hardware Required for MCI Property Management System (PMS) PMS Interface PMS with AP00-B on an RS-232C Interface Item Description Built in PMS over IP Item Description Service Conditions U Hardware Required for PMS Chapter 11 Open Application Interface System Outline OpenWorX: Attendant Statistics OpenWorX: Business Attendant System (BAS) U Page Page Page OpenWorX: Business Receptionist (BR) OpenWorX: Communications Portal Portal My Controls Contact Rules and Methods My Outlook Communications Portal: Benefits OpenWorX: Dialer OpenWorX: Location Status Information (LSI) OpenWorX: Message Reader (MR) OpenWorX: Short Text Messaging U OpenWorX: Incoming Call Assistant (ICA) ICA: Functionality ICA: Benefits OpenWorX: Group Call Forward Control (GCFC) OpenWorX: Personal Call Assistant (PCA) Page PCA: OpenWorX INASET OpenWorX: Name Display OpenWorX: Multiple CCIS Node Configuration Business Receptionist: CCIS Network Information OAI Application Software Development System Specifications Required Equipment for OAI Page Chapter 12 Automatic Call Distribution (ACD) with MIS Automatic Call Distribution (ACD) Basic ACD Basic ACD Features CallCenterWorX ACD 3.0 for Business Page Page CallCenterWorX MIS CallCenterWorX MIS 3.0 Business System Capacities Capacities Item ACD CallCenterWorX ACD 3.0 CallCenterWorX MIS 3.0 Note 5: Page Q-Master 3.1 Q-Master Contact Center Solutions Page Page Page Page QueWorX4.0 Page Page Professional Services for QueWorX Chapter 13 Voice over IP (VoIP) VoIP Solutions The following VoIP solutions are available with the UNIVERGE NEAX 2000 IPS system. Extended Enterprise IP Solution (Cont) Required Equipment for NECs Extended Enterprise IP Solution IP Station Peer-to Peer Connections between IP Enabled Dterm Peer-to-Peer Connections over CCIS Networking via IP Connections to Legacy Stations and Trunks Remote Connections of IP Stations Automatic Program Download for IP Enabled Dterm Service Conditions Page Page Service Conditions on Legacy Service Features Service Conditions on System Registration Service Conditions on Encryption in System Registration Service Conditions on VLAN Service Conditions on Remote Connections Page Service Conditions on Automatic Program Download CCIS Networking via IP Page CCIS Networking via IP (Non Peer-to-Peer Connections Basis) Point-to-Multipoint Connection Service Conditions (IP CCIS via IP Trunk cards) IP Trunk Card Specifications Required Equipment for IP CCIS via IP Trunk cards H.323 Connection H.323 Features Service Conditions for H.323 H.323 IP Trunk Specifications Required Equipment for H.323 FAX and Modem over IP Page Required Equipment for FAX or Modem over IP Connectable combinations between facsimile stations are shown below. Required bandwidth for FAX Connection 32IPLA-A/16VCTA-A 8IPLA/24IPLA Required bandwidth for Modem Connection Remote PIM over IP U U Bandwidth Requirement Advantages Service Conditions Required Hardware and Software List of Service Features Operation Planning and Installation Page Teardown g Keep Alive Call Setup Voice Usa e Call Page TCP/UDP/RTP PORT NUMBER CONDITIONS For Voice Control/Voice Packet For CCIS Virtual IPT For H.323 IP Trunk For Voice Control/Voice Packet System Conditions/Limitations (Peer-to-Peer IP) Chapter 14 Common Channel Inter-Office Signaling (CCIS) System Outline of a CCIS Connection Common Channel Interoffice Signaling CCIS and ISDN Common Channel Interoffice Signaling Digital and Analog CCIS Analog CCIS IP CCIS Peer-to-Peer Connections Voice Compression Service Conditions CCIS Networking via IP between IP Terminals CCIS Networking via IP between Legacy Terminals CCIS Networking via IP (Non Peer-to-Peer) Service Conditions on Non Peer-to-Peer Connections Centralized Billing U Page Centralized E911 CCIS Service Conditions Call Set Up Times Look Ahead Routing Shared Trunk Facilities and Alternate Routing Centralized System Maintenance and Administration Centralized Call Accounting/Billing Systems Centralized Voice Processing / Messaging Centralized Attendant Consoles Uniform Numbering Plans CCIS Feature Chart CCIS FEATURE CHART (Cont.) System Capacity System Capacity for CCIS with Digital Interface System Capacity for CCIS with Analog Interface System Capacity for CCIS Networking via IP Required Equipment Required Equipment for Digital CCIS Required Equipment for Analog CCIS Required Equipment for CCIS Networking via IP IP Specifications DTI Specifications Output Pulse Width Input Page Chapter 15 Integrated Services Data Network (ISDN) ISDN Primary Rate Interface PRI Services & Features Call-By-Call Service Selection Called Party Recognition Service (Direct-In Termination (DIT)) CPN To NetworkPresent CPN To Terminating UserDisplay DID Addressing DID and DOD Addressing ISDN Terminal Page MEGACOM Access/WATS MEGACOM 800 Service/800 WATS Ultra WATS MULTIQUEST /900 Service SubaddressPresent Event Based CCIS Business Feature List ISDN Network Requirements for Layer One (1) Supported Network Services (Trunk provisioned only) AT&T ISDN PRI Specifications DTI DCH PRT Page Page Page Page U U ISDN Basic Rate Interface (BRI) Applications System Requirements U ISDN Equipment List ISDN PRI Required Equipment ISDN BRI Required Equipment ISDN Terminal Required Equipment Event Based CCIS Required Equipment Documentation Page Chapter 16 Wireless System U (WCS) Wired for Wireless Analog PBX Interface CCIS Interface This feature allows the WCS to be integrated with NEC PBXs with CCIS interface. Wireless Roaming Multi-Site Roaming Configuration Application: Integrated Type and Adjunct Type with CCIS interface Q. 931a Roaming over IP Trunk Configuration Application: Integrated Type and Adjunct Type with CCIS interface Wireless Definitions Wireless Short Text Message Notification (OAI) Features Feature Matrix by Configuration Type Feature U Feature Descriptions U Page System Description Dterm PS III Dterm PS III Accessories Zone Transceiver II (ZT) Wireless Specifications Zone Transceiver II Specifications Integrated Adjunct (Analog) Adjunct (CCIS) System Capacity WCS Required Equipment WCS Required Equipment (Cont.) Wireless LAN U NIVERGE WL System Telephony Gateway. The U Chapter 17 Hotel/Motel System Application Processor Hotel Console Hotel/Motel Front Desk Terminal Station Message Detail Recording (SMDR) Page Features Automatic Wake-up Check In / Check Out Direct Data Entry Do Not Disturb Console Do Not Disturb-Hotel/Motel Do Not Disturb-System Hotel/Motel Attendant Console Hotel/Motel Front Desk Instrument House Phone Maid Status Message Registration Message Waiting Voice Message Waiting - System Voice Message Waiting - Individual Message Waiting Console Property Management System (PMS) Room Cutoff Reorder tone Attendant Console Room Cutoff Console Room Status Single Digit Dialing Hotel System Capacity System Specifications Station Equipment Chapter 18 Call Accounting AIMWorX Multi-Site (Centralized Operations) AIMWorX databases SQL Server licensing Oracle database during the AIMWorX client installation. Licensing Seat licenses Security Configurations Standalone C/S NEC C/S CUST Call Record and User Capacity The AIMWorX Manager Integrating AIMWorX modules 9-1-1 SPE Alarm Manager Asset Manager Auth Code Manager Billing Manager Bill Reconciler Cable Manager Custom SPE Writer Hospitality Links Interactive Directory Additional Reference Material Chapter 19 Voice Messaging Systems Voice Mail Integration Page Message Center Interface (MCI) 4. Page NEAXMail AD-120 Voice Cards Level II Server Software License with Exchange 2003 Third Party Software Client Access Licenses (CAL) Platform Components Optional Software Feature Packages E-Mail Reader (Text-to-Speech) Third Party Fax Server Integration PBX Integration Software Platform Specifications NEAXMail AD-64 Level I/Level II Platform Specifications Level I/Level II Specifications Platform Level Page Unified Messaging Feature Descriptions Page Page Page Automated Attendant Audiotext Mailbox Manager Maintenance The Usage Table Report may be run for an individual guest, subscriber, and extension number ID or Visual Messaging NEAXMail IM-16 LX Hospitality Feature Package Enjoy the Benefits of Integrated Messaging Basic Features Additional Features Chapter 20 System Documentation U U