NEC 2000 IPS manual AIMWorX Manager, Integrating AIMWorX modules, Corporate tier, Enterprise tier

Chapter 18 Call Accounting

Corporate tier

The Corporate tier manages up to 5,000 extensions or users. It can be installed as a standalone system or in a client/server environment and works with the UNIVERGE NEAX 2000 switch family, the UNIVERGE NEAX 2400 switch family, and some non-NEC switches for SMDR collection only. This system supports all AIMWorX features and modules.

Enterprise tier

The Enterprise tier handles up to 65,000 extensions or users. It must be installed in client/server format. It works with the UNIVERGE NEAX 2000 switch family, the UNIVERGE NEAX 2400 switch family, and some non-NEC switches for SMDR collection only. This system supports all AIMWorX features and modules.

Large Enterprise tier

The Large Enterprise tier handles up to 125,000 extensions or users. It must be installed in client/server format. It works with the UNIVERGE NEAX 2000 switch family, the UNIVERGE NEAX 2400 switch family, and some non-NEC switches for SMDR collection only. This system supports all AIMWorX features and modules.

The AIMWorX Manager

The AIMWorX Manager is the foundation of AIMWorX. This allows a user to synchronize databases and to control multiple modules via a true single point of entry. It also includes a complete call accounting system offering over 20 reports, each of which can be fully customized and saved for later use. Reports can be scheduled far in advance to print to file (in a variety of formats) or to paper. Reports printed to file can be viewed over the network via a small application loaded on the interested party’s computers. Printing times can be scheduled to suit the specific needs of the company.

Integrating AIMWorX modules

AIMWorX modules add flexibility to your telemanagement system because you only purchase the modules that you need. Nearly all of them interface with AIMWorX Manager. Some are accessed directly through a tab on the Users screen, while others have separate interfaces, but use the call accounting database. AIMWorX modules seamlessly integrate with each other. To ensure this integration, certain modules should be purchased together. Some modules should not be paired.

AIMWorX works optimally if these modules are paired:

Cable Manager and Asset Manager

Work Order and Trouble Ticket

Asset Manager and Billing Manager

NEAX SPE and Voice Mail SPE

NEAX SPE and Auth Code Manager

NEAX SPE, 9-1-1 OSN, and Alarm Manager

AIMWorX Manager and Multi-site

Hospitality Links and Voice Mail SPE

Traffic Analysis and NEAX SPE

These modules are mutually exclusive and should not be purchased together:

Interactive Directory 2000 and Interactive Directory 2400

Interactive Directory 2000/2400 and Message Center

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