NEC 2000 IPS manual CallCenterWorX MIS, Business Turnkey Packages, Business Software Only Packages

Chapter 12 Automatic Call Distribution with MIS

CallCenterWorX MIS

The CallCenterWorX Management Information System (MIS 3.0) offers call center managers’ access to the most important real-time and historical data available for workgroups. With this tool, you are able to maximize agent productivity and assure quality performance in handling the incoming and outgoing call volume of the center.

CallCenterWorX MIS has a menu-driven user interface. All of the menus show a list of choices available under a particular topic. Each choice is preceded by a number, which is entered at the Enter Selection prompt, followed by pressing the Enter key. CallCenterWorX MIS responds by displaying the requested menu screen, by using one of its prompting methods to ask for more information, or by displaying the appropriate data screen.

CallCenterWorX ACD 3.0 for Business Turnkey Software Only is available packaged for 10, 20, 30, 40, 60, 80, 100, and 120 Agents. Each combines both the ACD and MIS software on a CD ROM and comes with a required security key for the main CallCenterWorX PC. The security key attached to the main CallCenterWorX PC provides the appropriate agent capacity as well as the main CallCenterWorX supervisor position. Individual security keys can also be purchased for applications requiring additional supervisor PCs.

CallCenterWorX ACD 3.0 for Business Turnkey Packages

Business Turnkey Packages

CallCenterWorX-B ACD (3.00) (10 Agent Pkg)

CallCenterWorX-B ACD (3.00) (20 Agent Pkg)

CallCenterWorX-B ACD (3.00) (30 Agent Pkg)

CallCenterWorX-B ACD (3.00) (40 Agent Pkg)

CallCenterWorX-B ACD (3.00) (60 Agent Pkg)

CallCenterWorX-B ACD (3.00) (80 Agent Pkg)

CallCenterWorX-B ACD (3.00) (100 Agent Pkg)

CallCenterWorX-B ACD (3.00) (120 Agent Pkg)

CallCenterWorX ACD 3.0 for Business Software Only Packages

Business Software Only Packages

CallCenterWorX-B ACD (3.00) (10 Agent) SW Only

CallCenterWorX-B ACD (3.00) (20 Agent) SW Only

CallCenterWorX-B ACD (3.00) (30 Agent) SW Only

CallCenterWorX-B ACD (3.00) (40 Agent) SW Only

CallCenterWorX-B ACD (3.00) (60 Agent) SW Only

CallCenterWorX-B ACD (3.00) (80 Agent) SW Only

CallCenterWorX-B ACD (3.00) (100 Agent) SW Only

CallCenterWorX-B ACD (3.00) (120 Agent) SW Only

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