NEC 2000 IPS PCA Limiting User Views, PCA OpenWorX Desktop, Desktop Directory, Personal Directory

Chapter 11 Open Application Interface

If the user simply wishes to find someone internal to the company they can use the corporate directory. Clicking on the telephone icon next to the person will dial that person. Dialing rules are applied automatically. Other numbers can be stored and displayed this way, as well as email and pager. These fields just like Desktop can be masked from certain users. Searching can be done by entering a letter combination and hitting GO. You can search by Full Name, Last Name, First Name, or Extension. In addition to the corporate directory, each user gets a Personal Directory. This directory is stored on the server, but is only accessible by that user and operates the same way as the Corporate Directory. The Personal Directory will also support importing from a CSV (comma separated values) text file. PCA also includes the ability to synchronize the user’s Personal Directory with their Outlook Contacts. The mappings of the fields are controlled by an XML file (mappings.xml in the PCA directory) which is easily modified to suit the individual’s needs.

PCA: Limiting User Views

Occasionally it is necessary to make certain fields un-available except by certain users. For example, the company may not wish for non-executives to have access to employee home phones. Because of this, the OpenWorX administrator can put the login Ids of Desktop users into groups that do not allow the viewing of specific fields.

PCA: OpenWorX Desktop

Desktop is now a part of Personal Call Assistant as a standard feature. Desktop is designed for general day-to-day UNIVERGE NEAX 2000 IPS users who have a PC with a web browser. No application installation needs to take place on the PC. Access is directly via the web.

Desktop Directory

The user can look up individuals within the company directory, and access their speed dials. From each, they can dial, and from within the corporate directory, a user may send a Short Text Message (if STM is installed), email, or OpenWorX Message.

Personal Directory

In addition to the standard OpenWorX corporate directory, Desktop gives users an additional Personal Directory. The Personal Directory is different for each individual user, but the Corporate Directory is common among all users. For example, the user could have an entry for their Mother, and it would only be for use with their individual phone.

Desktop Call History

The lists of calls that have been received by the phone are displayed in the “Inbound” Section of this screen. The number, Name, and Date are included. The Name is only included if there is a match for the number in the database. The user can also click on the telephone handset icon next to the number to return the call from their Dterm set.

In addition to searching the corporate directory, ICA will now search the Personal Directory of that station as well. For example, if 214-555-1111 calls one individual who has “Mom” defined in their Personal Directory for that number, the ICA pop and record in Desktop will say “Mom”. For another person who does not have “Mom” defined in their Personal Directory, no name will be attached, or can also have a different number defined for “Mom. ICA also indicates the phone type found in the Personal contact, using appending “-H” for home, “-M” for mobile or wireless, and “-W” for any business line.

The “Outbound” section is similar to the “Inbound” section, except it records calls made (by Manual Dialing, OpenWorX Dterm Applications, Desktop, or TAPI) at the telephone, not calls received.

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 11-15
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