NEC 2000 IPS manual OpenWorX Personal Call Assistant PCA, Gcfc Functionality

Chapter 11 Open Application Interface

GCFC: Functionality

The user can navigate completely through all the tasks required of the GCFC administrator with a simple point and click of the mouse. The administrator can also see a summary of what is already configured within the application. The administrator can modify, define and delete user accounts here. There are several levels of users.

Administrator – can access and maintain all user accounts, groups and call forwarding schedules within GCFC.

Premium User – can create and maintain sets of groups. Including adding, modifying and deleting group members, as well as controlling their call forwarding schedules.

Regular User – can view group and call forwarding jobs within GCFC, as well as maintain a group if given permission by the group owner

The users of the groups can also be given or denied permission to group level. There is no limit to the number of users to each individual group, nor is there a limit to the number of people who can modify the group members or call forwarding patterns. Jobs can be configured to occur only once or recur at specific time intervals. These time intervals can be as small as forwarding all calls to voice mail at 5:00 PM every weekday, to as broad as forwarding all calls to an automatic announcement for holidays that occur once a year

GCFC: Functionality

Allows calls for individuals or groups of people based on schedules.

No more forgetting to un-forward your phone after returning from vacation or a business trip. Insure privacy for users, such as in a hospital or dormitory.

OpenWorX: Personal Call Assistant (PCA)

In NEC’s continuing effort to bring better efficiency to the standard telephony user’s desktop, Personal Call Assistant was created. PCA includes functionality like Desktop and INASET in a much more convenient form. PCA replaces Clipboard Dialer (the ability to dial from any application that supports the Windows Clipboard). PCA brings screen pops to the user desktop, via text to speech agent, small pop box, or specially written customized pops. The text to speech agent and small pop box are standard features. The customized pops must be specially written. It is recommended that PCA’s server reside as an intranet application with clients treating it as a Trusted Site in their internet options.

The icon is the same as Clipboard Dialer, a small yellow phone in the system tray. This icon will turn red when the user has missed calls. Hovering over the red icon with your mouse will list the number of calls that have been missed.

The user can then access their inbound call log to see a list of the calls that have come in to their phone The name of the caller will be there if that person is in the OWX database. The inbound number, whether extension or caller id, is recorded as well as the time and date of the call. A day of the week will be shown for the last 7 days of calls. Calls going back more than 7 days will show a date such as 1/10. Clicking on the call number will return the call with the correct dialing rules. The user can also check their outbound call log in the same way.

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