NEC 2000 IPS manual Business System Capacities, Item ACD Capacities CallCenter WorX MIS, 5GB, Bhca

Chapter 12 Automatic Call Distribution with MIS

Business System Capacities

Item ACD	Capacities
	CallCenterWorX		CallCenterWorX
	ACD 3.0		MIS 3.0
Tenants per System	9		Note 1
Splits per ACD Tenant	Note 1
Splits per System	150	150
Splits per Logon ID	32	32
Active ACD Agents per	120 Note 2/ Note 4		120 Note 2
System
		255
Trunks per System	255 Note 4
Maximum Queue Depth	300		–
Priority Levels 1	250		Note 3
Maximum Calls in	300		–
Queue per System			–
Transfer to PBX	120
Numbers		400
Agent Logon ID Codes	400
per System		9
Agent Logon ID Code	9
Digits			1.5GB
Statistics Report History	–
Limit		8
MIS per System	8
Pilot Numbers	300 Note 4	300
Tally Code Names per	–	100
Split		3000
Tally Code Names per	–
System			–
Busy Hour Call Attempts	Note 5
(BHCA)

Note 1: The total number of splits per system (150) is shared among the total number of tenants (up to 9).

Note 2: Agent positions available depend on the installed security key’s capacity for logged-on agents. The total number of agents is shared among the total number of tenants (up to 9). Security keys are available in the following capacities: 10, 20, 30, 40, 60, 80, 100, & 120.

Note 3: The MIS tracks Split queue calls as “High” and “Standard.”

Note 4: Dependent upon the CallCenterWorX configuration formula based on the OAI monitoring limitations: (Agents x 2) + (Pilots and/or Personal Pilots) + Trunks + IVR Ports must be equal to or less than 256.

Note 5:	BHCA (Busy Hour Call Attempts)
Number of PIM’s		1PIM	2PIM	3PIM	4PIM	5PIM	6PIM	7PIM	8PIM
Business or		Max. 2000 BHCA		Max. 4000 BHCA		Max. 5000 BHCA		Max. 5500 BHCA
Hotel/Motel
		(No FP)		(One FP)		(Two FPs)		(Three FPs)
with ACD/OAI

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