NEC 2000 IPS manual BAS Speed Dials Pad, BAS Directory, Did for Company Lookup

Chapter 11 Open Application Interface

when the operator transfers the call to another party, or when a station transfers a call to the operator.

The Number Entered box allows the operator to enter a known number for either a direct dial or a transfer.

The number shown in the bottom hand portion of the screen represents the number of calls waiting in queue at the queue screen, or total queue depth.

The time shown left of the queue depth describes how long the current caller has been connected. Also if the operator hovers the mouse pointer over a loop key with a caller on hold, the time that caller has been holding will display.

Left of the timer is an information screen that displays the name of the person holding while hovering the mouse pointer over a held loop. Also, if a caller is recalled from a park or a blind transfer, their identification, and the party to which they were transferred or for which they were parked will be shown here.

BAS: Speed Dials Pad

Up to forty speed-dial fields are available for each individual attendant. Dragging an entry from the directory onto the speed dial button automatically programs these fields. Another great feature of these buttons is that they act as a Busy Lamp Field (BLF). When that user’s phone is off hook, the speed dial button becomes red and when that phone is ringing, the speed dial button blinks red. By right clicking the button, the operator can enable or disable monitoring, as well as change the name, forward the person’s Dterm, set DND, or initiate a screened, blind, or announced voice call. This is useful for an operator who also has a set of VIPs for whom they answer calls.

BAS: Directory

Both an internal directory and an external directory exist in the BAS system. The internal directory lists employees within the company, while the external directory stores numbers outside the company. External numbers are usually numbers that are frequently called, or information about people or companies that frequently call the main listed number. When answering a call from one of these external numbers, fields from this entry are displayed to the operator, providing more information than just the 10-digit caller ID. There are several different fields available for display and four of these fields can be user-defined. The “Search” field searches dynamically as the information is typed in the field selected. The directory is also capable of being partitioned by company. The drop down box at the top of the window displays entries from a particular company, or all companies in the system. This is particularly useful in shared tenant installations, where a single attendant group serves multiple organizations.

DID for Company Lookup

A DID number can be associated with each company selection in the database. With this function enabled, when a call comes in on a specific DID for that company, the operator directory will automatically default to that company and only show those employees that are in the company. A screen pop will also occur letting the operator know which DID was called.

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