C A U T I O N

Returning the Cable TV Analyzer for Service

Use the information in this section if it is necessary to return the cable TV analyzer to Hewlett-Packard.

If it becomes necessary to return your analyzer to a Hewlett-Packard service center, save any user-defined functions or measurement personalities to a memory card. It may be necessary for the service center to load diagnostic or measurement personalities into user memory which would over-write existing programs, or memory could be erased during repair. Hewlett-Packard cannot guarantee that the user memory will be preserved. Refer to “Saving and Recalling Data from the Memory Card” in Chapter 3 of this guide.

C A U T I O N

Package the cable TV analyzer for shipment

Use the following steps to package the cable TV analyzer for shipment to Hewlett-Packard for service:

1.Fill in a service tag (available at the end of this chapter) and attach it to the instrument. Please be as specific as possible about the nature of the problem. Send a copy of any or all of the following information:

•Any error messages that appeared on the cable TV analyzer display.

•A completed Performance Test record. (Located in the calibration guide).

•Any other specific data on the performance of the cable TV analyzer.

Cable TV analyzer damage can result from using packaging materials other than those specified. Never use styrene pellets in any shape as packaging materials. They do not adequately cushion the instrument or prevent it from shifting in the carton. Styrene pellets cause equipment damage by generating static electricity and by lodging in the cable TV analyzer fan.

2.Use the original packaging materials or a strong shipping container that is made of double-walled, corrugated cardboard with 159 kg (350 lb) bursting strength. The carton must be both large enough and strong enough to accommodate the cable TV analyzer and allow at least 3 to 4 inches on all sides of the cable TV analyzer for packing material.

8-12