MERLIN LEGENDCommunications System Release 6.1 | Issue 1 |
System Planning | August 1998 |
4 Features |
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Operator Features | Page |
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Automatic Hold or Release | 4 |
This section contains instructions to specify whether a call that is in progress on a Call button is automatically put on hold (Automatic Hold) or disconnected (Automatic Release), when the operator presses another Call button.
Planning Form Instructions
Under the Automatic Hold or Release heading on Form 6a, do one of the following:
■To specify that calls are automatically disconnected, check the Automatic Release box (factory setting).
■To specify that calls are automatically put on hold when another Call button is pressed, check the Automatic Hold box.
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This section contains instructions for setting the
Planning Form Instructions
Under the
■To keep the factory setting (QCC operators are not notified when calls are waiting in queue), check the Disable box.
■To specify that particular QCC operators are notified (with a single beep) when a call enters the queue, check the Enable box and, in the space provided, write the extension number of each QCC position that receives the notification (see Form 2a or Form 5d).
Queue Over Threshold | 4 |
This section contains instructions to specify the maximum number of calls allowed in the QCC queue before operators are notified (with a tone through the receiver or headset) that calls are waiting.
Planning Form Instructions
Under the Queue Over Threshold heading on Form 6a, do one of the following:
■To keep the factory setting (operators are not notified), check the 0 calls box.
■To indicate that operators are notified when calls are waiting in the queue, check the second box and write the maximum number of calls in the queue before notification (any number from 1 through 99) in the space provided.
