Lucent Technologies 6.1 manual August

MERLIN LEGENDCommunications System Release 6.1			Issue 1
System Planning 555-661-112			August 1998
1 Before You Begin
	Obtaining User Information		Page 1-12
	Table 1–3. Employee Communications Survey: Description of Questions
	Required Information	Description

1.Types of lines/trunks (outside lines) used

Indicates toll-calling habits. In most cases, assigning a button for each line/trunk is not necessary; the use of Automatic Route Selection (Hybrid/PBX mode only) ensures that the preferred line/trunk is selected.

2.Calls covered by someone else (sender)

Suggests that this employee should be assigned as a sender in either an Individual or a Group Coverage arrangement, particularly if calls are covered by someone other than the operator.

3.	Shares lines/telephone	Identifies Shared System Access buttons and/or common
	numbers	personal line appearances.
4.	Covers someone else’s	Suggests assignment as a receiver in someone else’s
	calls (receiver)	Individual or Group Coverage arrangements.
5.	Shares incoming calls	Identifies calling group needs.
6.	Frequency of use	Identifies heavy and light telephone users. Heavy users
		may benefit from additional System Access buttons
		and/or an additional System Access Originate Only
		button.
7.	Data needs	Identifies existing and potential data terminal and
		personal computer users.
8.	Use of account codes	Identifies current account codes used for charge-back of
		calls if there is a programmed Account Code button on the
		telephone and if the system includes Call Accounting
		System (CAS).
9.	Frequently dialed numbers	Identifies useful numbers for the System Speed Dial list.
10.	Picks up calls	Identifies need for a Pickup group.
11.	View incoming caller	Identifies which telephone users need call screening
	information	capabilities. This service may be part of the local
		telephone company’s services, if available, and must be
		subscribed to.