Lucent Technologies 6.1 manual Group Calling Enhancements, Queue Control

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998
Prior Releases: Features and Enhancements
Release 6.0 Enhancements (February, 1998)	Page xix

■Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendant applications as well as their own external alerts and Music On Hold sources. However, a single auto attendant can transfer calls throughout the network. It can answer only those calls that arrive on the PSTN facilities of the system where it is connected.

Although many features are available using tie trunks for network connectivity, PRI tandem trunks provide greatly enhanced features and faster call setup. For this reason, PRI is recommended over tie functionality in private networks.

Group Calling Enhancements 0

Release 6.0 and later systems include Group Calling features that enhance group calling operations.

Queue Control 0

The system manager can control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups. When the number of the calls in queue reaches the programmed maximum, subsequent callers receive a busy signal.

Queue control applies to calls received on the following types of facilities:

■DID (Direct Inward Dialing)

■PRI facilities programmed for dial-plan routing

■All calls transferred from a VMI (voice messaging interface) port

■Dial-in Tie

Queue control also applies to internal calls to a DGC group and calls to a calling group through the QCC.

Internal calls that dial ￿￿ or ￿￿￿￿ and are directed to a calling group administered as Position-Busy Backup are eligible for queue control. Calls that come in on a trunk assigned to the Queued Call Console (QCC) are not eligible for queue control if the call is directed to a calling group designated as Position-Busy Backup.

Remote-access calls to a calling group, coverage calls directed to a calling group, calls directed to calling group through QCC Position-Busy backup, and all other outside calls are not eligible for queue control.