Lucent Technologies 6.1 manual System Configuration for Support of CTI Applications

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998

1Before You Begin

Requirements for Supporting CTI Applications Page 1-7

4.Statement of Work (SOW)

■Defines all duties performed by the OEM Outsource Partner.

■Defines customer expectations.

■Defines customer responsibilities.

■Once the customer and the Outsource Partner have signed the SOW, it will be sent back to the A.E. to be included in the customer contract package.

5.Implementation Considerations for OEM Outsource Partners

■Application installation requires a six-week interval. Early coordination will be required to enable a smooth implementation.

Incoming/Outgoing

Calls

	LAN
MERLIN LEGEND	Client Desktop
Release 5.0 or later
Telephony Server
CTI Link

Public

Network

Figure 1–1. System Configuration for Support of CTI Applications