MERLIN LEGENDCommunications System Release 6.1

Issue 1

System Planning 555-661-112

August 1998

 

 

1Before You Begin

Requirements for Supporting CTI Applications

Page 1-7

4.Statement of Work (SOW)

Defines all duties performed by the OEM Outsource Partner.

Defines customer expectations.

Defines customer responsibilities.

Once the customer and the Outsource Partner have signed the SOW, it will be sent back to the A.E. to be included in the customer contract package.

5.Implementation Considerations for OEM Outsource Partners

Application installation requires a six-week interval. Early coordination will be required to enable a smooth implementation.

Incoming/Outgoing

Calls

 

LAN

MERLIN LEGEND

Client Desktop

Release 5.0 or later

 

Telephony Server

 

CTI Link

 

Public

Network

Figure 1–1. System Configuration for Support of CTI Applications

Page 51
Image 51
Lucent Technologies 6.1 manual System Configuration for Support of CTI Applications