Lucent Technologies 6.1 manual Call Types, Voice Announce

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998

4Features

Operator Features	Page 4-24
Call Types	4

This section contains instructions to assign a QCC operator to receive certain types of calls and to set the QCC queue priority level.

Planning Form Instructions

The Group Coverage Calls section on the back of Form 6a will be completed later in this chapter.

Under the Call Types heading on Form 6a (page 2):

1.In the QCC Operator to Receive Calls column, for each call type, do one of the following:

■

■

If QCC operators are not to receive the call type, write None.

If one or more QCC operators are to receive the call type, write any combination of the extension number(s). See Form 2a or 5d.

NOTE:

You cannot assign an operator to either Follow Me calls or calls to QCC operator extensions.

2.In the QCC Queue Priority Level column, write the level for each call type. Assign a value of 1 (high priority) through 7 (low priority). The factory setting is 4.

Voice Announce 4

This section contains instructions to enable a QCC operator to originate Voice Announce (VA) calls. When enabled, the Call 5 button on the QCC can originate Voice Announce calls.

NOTE:

QCCs cannot receive Voice Announce calls.

Planning Form Instructions

Under the Voice Announce heading on Form 6a, do one of the following:

■To prevent QCC operators from originating Voice Announce calls, check the Disable box (factory setting).

■To allow QCC operators to originate Voice Announce calls, check the Enable box.