Lucent Technologies 6.1 manual Position-Busy Backup, Operator Hold Timer

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998
4 Features
Operator Features	Page 4-23
Position-Busy Backup	4

This section contains instructions to assign another telephone to receive calls when all QCC operator consoles are in a position-busy state. Only a calling group can be assigned as a backup for a QCC operator position. If a backup is not designated, the system does not allow the last available operator position to go into the position-busy state.

Planning Form Instructions

Under the Backup On heading on Form 6a, do one of the following:

■To indicate that no backup is assigned, check the No box (factory setting).

■To designate a backup, check the second box. The extension number of the backup calling group will be completed later.

Operator Hold Timer 4

This section contains instructions to set the system to track the number of seconds that callers are on hold at an operator console. When a caller is on hold longer than the number of seconds programmed for the timer, the operator is reminded by a single ring.

Planning Form Instructions

Under the Operator Hold Timer heading on Form 6a, do one of the following:

■To keep the factory setting, check the 60 Seconds box (factory setting).

■To change the factory setting, check the second box and write the number of seconds (from 10 to 255 seconds) in the space provided.