Lucent Technologies 6.1 manual Station Message Detail Recording Smdr

MERLIN LEGENDCommunications System Release 6.1		Issue 1
System Planning 555-661-112		August 1998
4 Features
	System Features	Page 4-45
	Station Message Detail Recording (SMDR)	4

Use these instructions only if connecting a Station Message Detail Recording (SMDR) device or call accounting application. Otherwise, skip to the next section, “Inside Dial Tone.”

This section contains instructions for setting up SMDR to keep track of telephone usage. SMDR works in conjunction with the Call Accounting System (Intuity CAS, Windows CAS, IS CAS, CAS Plus V3, and MERLIN LEGEND Reporter) or a serial printer connected to the SMDR port on the control unit. The SMDR port is the upper RJ-45 jack on the processor module.

Two SMDR report formats are available: the factory-set Basic format or the ISDN format. The ISDN format is used when the business subscribes to ICLID or to the AT&T INFO2 automatic number identification service (ANI). When the system is set for ISDN format, the actual number dialed by the caller appears on the report. In a PRI private network, the ISDN format may be used to show the caller’s telephone number. The rest of the fields are identical to the Basic format.

Two options, Calls Reported (non-UDP) and Calls Reported (UDP), determine what calls are included in the SMDR report. For calls that are not routed using the non-local dial plan, the options available are to report both incoming and outgoing calls (factory setting) or outgoing calls only. For calls that are routed using the non-local dial plan, the options available are to report both incoming and outgoing calls (factory setting) or none.

NOTES:

1.For outgoing UDP calls, any call that involves the public network will be logged on the SMDR report regardless of the programmed setting of the UDP SMDR option. Examples of this type of call include DID calls that get routed over the private network, CO transfers from one switch to another in the private network, and UDP ARS calls.

2.For incoming UDP calls, with the exception of UDP calling group calls, the call will not be logged unless the Calls Reported (UDP) option is set to Log Incoming/Outgoing. UDP calling group calls (a call made from one switch in a private network to a calling group on another switch in the private network) will be logged regardless of the programmed setting of the UDP SMDR option if the Talk Time option is set to Enable.

The Talk Time option determines whether the SMDR report includes the talk-time duration in the Talk field. Talk-time duration is the amount of time a calling group agent spends on an incoming call. If SMDR is used with the MERLIN LEGEND Reporter, the Talk Time option must be enabled. If SMDR is used with CAS or a serial printer, the Talk Time option must be disabled.

MERLIN LEGEND Reporter and CAS will not operate concurrently.