Lucent Technologies 6.1 manual Calls to Unassigned Extensions, SecurityAlert

MERLIN LEGENDCommunications System Release 6.1		Issue 1
System Planning 555-661-112		August 1998
4 Features
	System Features	Page 4-48
	Calls to Unassigned Extensions	4

This section contains instructions for designating that calls made to unassigned extension numbers by remote access users or on DID or dial-in tie trunks are redirected to another extension number, the QCC queue, or a calling group instead of to the primary operator.

NOTE:

When an Automated Attendant transfers a call to a non-local extension, the transferring MERLIN LEGEND system monitors the call to ensure that it is answered. If the non-local extension is not available or the call is not answered within the transfer redirect timeout period (fixed at 32 seconds), the call stops ringing at the non-local destination and is redirected to the extension on the same system as the Automated Attendant that is programmed to receive redirected calls. This redirect extension can be a QCC queue, a calling group, or an individual extension.

!SecurityAlert:

DID numbers that correspond to pool dial-out codes (or facility access codes) can be used to avoid toll restriction, leading to toll abuse and/or fraud. (See Appendix A, “Customer Support Information” for more information about security.)

Planning Form Instructions

Under the Calls to Unassigned Extensions heading on Form 8a, do one of the following:

■To keep the factory setting, check the Extension box.

■To change from the factory-set redirect to the primary operator, check one of the following:

—To redirect calls to a QCC operator (Hybrid/PBX only), check the QCC queue box and write the extension number in the space provided (see Form 2a).

—To redirect calls to another telephone, check the Extension box and write the extension number in the space provided (see Form 2a).

—To redirect calls to a calling group, check the Calling Group box and write the calling group extension number in the space provided (see Form 7d).