Lucent Technologies 6.1 manual Calling Group Options

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998
4 Features
Group-Assigned Features	Page 4-35
Calling Group Options	4

This section contains instructions for the following calling group options:

■Hunt Type

■Primary and Secondary Delay Announcements

■Message-Waiting Receiver

■Calls-in-Queue Alarm Thresholds

■External Alert for Calls-in-Queue Alarm

■Overflow Coverage

■Overflow Threshold

■Overflow Threshold Time

■Prompt-Based Overflow (Release 6.0 and later only)

■Group Type

■Queue Control (Release 6.0 and later only)

The order in which the system searches for available calling group members for subsequent calls can be circular, linear, or according to which agent is most idle (Release 5.0 or later) and is called the hunt type. The Circular setting searches for an available calling group member starting with the extension after the last extension to receive a call. The Linear setting distributes calls starting with the first extension assigned to the group through system programming. The Most Idle setting distributes calls according to the most-idle queue. For some applications, this hunt type is more efficient than the circular method, because it takes into account the varying duration of calls.

Up to 10 primary and one secondary delay announcement devices can be designated for each calling group; more than one calling group can use the same announcement devices. The announcement devices should not be assigned as group members, and they are outward-restricted to prevent unauthorized calls.

Each calling group can have only one telephone assigned as its message-waiting receiver. The same telephone can be assigned as the message-waiting receiver for more than one calling group.

Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons. In Release 4.2 and earlier, only one Calls-in-Queue Alarm Threshold setting is available to activate the LEDs at programmed Calls-in-Queue Alarm buttons for a calling group.

Using all three levels, the system manager sets Threshold 3 to the highest value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways: