Lucent Technologies 6.1 manual QCC Operator to Receive Calls Hybrid/PBX Mode Only

MERLIN LEGENDCommunications System Release 6.1		Issue 1
System Planning 555-661-112		August 1998
3 Lines/Trunks
	Selecting Line/Trunk Options	Page 3-15
	QCC Operator to Receive Calls
	(Hybrid/PBX Mode Only)	3

Use these instructions only if the system has one or more QCCs. Otherwise, skip to “Remote Access.”

Assigning the QCC operator to receive calls on a line/trunk determines whether incoming calls on the line/trunk ring into the QCC queue and which QCC operator position answers the calls. This applies to Hybrid/PBX mode only.

NOTES:

1.If an operator presses the programmed Backup On (or Position Busy) button on the console, any incoming calls are directed to other operator positions (regardless of whether they normally receive such calls) or to the programmed backup extension number. For more information, see “Position-Busy Backup” in the “Queued Call Console (Hybrid/PBX Mode Only)” section of Chapter 4.

2.Trunks assigned to ring into the QCC queue cannot be assigned as Group Calling lines/pools.

Planning Form Instructions

For each ground-start, loop-start, and automatic-in tie line/trunk on Form 2c, write one of the following in the QCC Operator to Receive Calls column:

■If you do not want the calls received on the line/trunk to ring into the QCC queue, write No (factory setting).

■If you want all QCC operators to receive incoming calls on a line/trunk, write All.

■If you want to specify one or more QCC operators to receive incoming calls on a line/trunk, write any combination of the extension numbers for up to four operator positions.

If you wrote All or specified extension numbers in this procedure, then proceed to the next section, “QCC Queue Priority Level.” Otherwise, skip to the following section, “Pools (Hybrid/PBX Mode Only).”