Lucent Technologies 6.1 Enhanced Calls-in-Queue Alarm Thresholds, MLX-5 and MLX-5D Telephones

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998
Prior Releases: Features and Enhancements
Release 5.0 Enhancements (June, 1997)	Page xxvi
Enhanced Calls-in-Queue Alarm Thresholds	0

Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons. In earlier releases, only one Calls-in-Queue Alarm Threshold setting is available to activate the LEDs at programmed Calls-in-Queue Alarm buttons for a calling group.

Using all three levels, the system manager sets Threshold 3 to the highest value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways:

■If the number of waiting calls is less than the value programmed for Threshold 1 or drops below that level, the LED is unlit.

■If the number of waiting calls is greater than or equal to the Threshold 1 value but less than the Threshold 2 value, the LED flashes.

■If the number of waiting calls is greater than or equal to the Threshold 2 value but less than the value for Threshold 3, the LED winks.

■If the number of waiting calls is greater than or equal to the highest value, Threshold 3, the LED lights steadily.

NOTE:

A DSS (Direct Station Selector) button that is used as a Calls-in-Queue Alarm button can only indicate two threshold levels, either by flashing or by lighting steadily. If a calling group must use this type of Calls-in-Queue Alarm button, only two threshold levels should be programmed.

If all three thresholds are set to the same value, the result is one threshold only with LED state either off or on (steady). If two values are the same, then the result is two alarm levels (flash, steady). The factory setting is one call for all three thresholds with LED states of off and steady.

An external alert only signals when the number of calls in the queue meets or exceeds the programmed Threshold 3 value.

MLX-5 and MLX-5D Telephones 0

The MLX-5 nondisplay and MLX-5D display telephones are compatible with all system releases. The display telephone includes a 2-line by 24-character display, and both telephones come with 5 line buttons. In systems prior to Release 5.0, the MLX-5 and MLX-5D telephones are treated as MLX-10 and MLX-10D telephones respectively. As of Release 5.0, the system recognizes the MLX-5 and MLX-5D telephones as 5-button telephones.

If these telephones are connected to communications system releases prior to 5.0, they are recognized by the communications system as 10 button telephones.