Lucent Technologies 6.1 manual Call Pickup Groups, Group Paging

MERLIN LEGENDCommunications System Release 6.1		Issue 1
System Planning 555-661-112		August 1998
4 Features
	Group-Assigned Features	Page 4-27
	Call Pickup Groups	4

This section contains instructions for assigning this feature to employees who work in a common area and who do not have a support person for coverage. You can assign up to 30 call pickup groups with up to 15 telephones for each group. Each telephone can be assigned to only one group.

NOTE:

This feature is similar to the Coverage feature presented later in this chapter. Compare these features before choosing the appropriate feature for the system.

Planning Form Instructions

1.Form 7a holds the programming information for eight Call Pickup groups. Make additional copes of the form if more groups are planned. Review the analysis of question 10 on the Employee Communication Survey, and determine the number of call pickup groups needed (maximum of 30).

2.For each group, write the group number in the Group Number space. Start with 1 and number the groups sequentially.

3.Write the name of a group, such as Customer Service in the Group ID space (see the survey analysis).

4.Write the extension number for each group member in the Ext. No. column (see Form 2a).

5.Write each group member’s name or location in the Person or Location column (see Form 2a).

Group Paging 4

This section contains instructions for setting the system to allow users to make voice announcements that are heard by a particular group of employees with speakerphones or by everyone who has a speakerphone.

You can assign six paging groups of selected employees, such as secretarial pools, committee members, or departments, who need to hear announcements. Each group can have as many as 10 extension numbers.

The seventh paging group is factory-set to page all extension numbers. This group is useful if the system does not have a loudspeaker paging system.

The system automatically reserves extension numbers 793–799 for paging groups. Extension 799 is the Page All group. Decide whether to keep or to reassign the factory-set extension numbers. Keep in mind that you can provide one-touch use of Group Paging to operators with DSSs if you renumber to extensions within the Page 1, 2, or 3 button ranges or set the Page 1, 2, or 3 buttons so the operators can access them.