MERLIN LEGENDCommunications System Release 6.1 |
| Issue 1 | |
System Planning |
| August 1998 | |
1 Before You Begin |
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| Requirements for Supporting CTI Applications |
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| Requirements for Supporting CTI | 1 | |
| Applications | ||
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If your site will take advantage of the Computer Telephony Integration (CTI) capabilities of the MERLIN LEGEND Communications System (Release 5.0 or later), each Client Desktop must have one extension associated with a computer that is networked to a Telephony server which in turn is connected to the MERLIN LEGEND Communications System through a CTI link. Figure
Use the following resources and procedures to implement a CTI application.
1.Complete the appropriate MERLIN LEGEND/Telephony Services Preliminary Survey for the application being sold.
■The Preliminary Survey is available from the SDSC
■The survey is completed by the A. E. and Customer.
2.Contact the Sales and Design Support Center (SDSC) for CTI
■The A.E. should contact the SDSC (1 888
3.Return the completed Survey after the sale is made.
■The A.E. will coordinate and monitor the relationship between the OEM and the customer.
■The A.E. will put the DOSS Order Number on the completed survey.
■For Phonetastic:
—Fax the completed survey to the Phonetastic™ Outsource Partner Desk (1 801
■The OEM will assign an Outsource Partner.
■The OEM will establish an implementation date with the customer.
■The OEM Outsource Partner will complete the Statement of Work (SOW) for the customer.
