MERLIN LEGENDCommunications System Release 6.1 | Issue 1 |
System Planning | August 1998 |
4 Features |
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Page | |
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Group Coverage | 4 |
In Group Coverage, senders are organized into groups, and calls received by any member of the group are sent to a receiver.
Any type of telephone (excluding QCCs) can be a member of a coverage group; however, no individual sender can be a member of more than one group. A maximum of 32 coverage groups can be set up, and there is no limit to the number of senders in each group. Three types of receivers can be programmed: calling groups, or the QCC queue and/or multiline telephones.
NOTE:
Group Coverage can be used alone or can be set up to work with either pri- mary or secondary Individual Coverage, or both. This allows callers to get personal attention from the primary and/or secondary Individual Coverage receiver and backup from Group Coverage. For example, a receiver such as a secretary can have a Primary Cover button to provide Individual Cov- erage for a sender who is also a member of a coverage group.
Planning Form Instructions
1.Form 7c holds information for eight coverage groups. Make additional copies of the form if more groups are planned. Review the Employee Communication Survey analysis and determine the senders to be grouped.
2.Form 8a is used to identify system features. Under the Coverage Delay Interval heading at the top of Form 8a, do one of the following:
■To keep the
■To change the
3.Under the Delay Ring Interval heading (Release 4.0 and earlier systems only), do one of the following:
■To keep the
■To change the
