Lucent Technologies 6.1 manual Jacks for the CTI Link Application

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998

2Control Unit Configuration

Numbering the System Page 2-28

Assign analog extension jacks for all remaining non-operator analog multiline telephones in the system.

Planning Form Instructions

On Form 2a, mark the extension assignments for the remaining analog multiline telephones:

1.In the Jack Type column, make sure A is checked next to the logical ID for each analog extension jack.

2.In the Person, Location, or Function column, identify each analog multiline telephone by the user’s name, location, or function.

Jacks for the CTI Link Application 2

Use these instructions only if the system has 008 MLX and 408 GS/LS-MLX modules and users will be using CTI applications and a CTI Server (PassageWay Telephony Services for NetWare or CentreVu Computer-Telephony Services for Windows NT). Otherwise, skip to the next section, “Jacks for Tip/Ring Equipment and Applications.”

The CTI link allows the computer users to interact directly with the communications system and obtain access to features through the use of a computer. Once installation is completed, the CTI port does not need feature programming, but the port and extension information must be recorded to be used when programming the network features.

If an MLX or analog multiline telephone extension is going to have a CTI-capable program installed on the extension’s worktop PC, then you need to identify both the CTI link extension (the MLX port extension that connects to the CTI Server), and the MLX or analog multiline telephone extensions that will have the CTI-capable program installed. Single-line telephones cannot make use of CTI.

If the CTI link is on the first MLX module in the system, then perform administration for the CTI link using SPM. If the CTI link is not on the first MLX module, then you can use the system programming console to do the programming.

CTI can be used only on Release 5.0 and later communications systems in

Hybrid/PBX mode.

To get the Incoming Caller ID (ICLID) information, LS-ID delay must be set to On (factory setting is Off).

To use a CTI application for Call Control features (Hold, Hold retrieve, Consult,

Transfer, or Conference), the call must be on an SA button.

A monitored extension is one that is connected to a CTI application that can handle the call; the application should be used to handle the calls. An unmonitored extension is not connected to a CTI application.