Lucent Technologies 6.1 manual Computer Telephony Integration CTI, Basic Call Control

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998
Prior Releases: Features and Enhancements
Release 5.0 Enhancements (June, 1997)	Page xxii

Release 5.0 Enhancements (June, 1997) 0

Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed below.

Computer Telephony Integration (CTI) 0

Beginning with Release 5.0, a PassageWay®Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell® NetWare®software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations. The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and an ISDN link interface card plugged into the customer’s server. The feature is available for Hybrid/PBX mode systems only.

NOTE:

The NetWare server software version must be 3.12, 4.1 or 4.11.

The 008 MLX and 408 MLX modules must have firmware vintage other than 29. If the module has firmware 29, programming a CTI link on the module is prevented. An earlier or later vintage firmware is supported.

Basic Call Control 0

A CTI link application on a user’s computer can assume basic call control of the user’s analog multiline or MLX telephone’s SA buttons. Basic call control includes:

■Answering calls arriving on an SA button

■Making calls from an SA button

■Hanging up calls

■Hold and retrieving a call on hold at the user’s extension

NOTE:

Transfer and three-way conference, when handled through a CTI link application, provide the original caller’s calling number information or other information to the transfer receiver or new conference participant, if the user has screen-pop capability.