Lucent Technologies 6.1 manual Planning Form Instructions

MERLIN LEGENDCommunications System Release 6.1	Issue 1
System Planning 555-661-112	August 1998

2Control Unit Configuration

Numbering the System Page 2-29

To receive ANI or Caller ID (if available) information for incoming alerting calls, calls must:

■Arrive on an SA button or be transferred by an unmonitored DLC or a QCC.

■After a call has been answered, the call may arrive at any type of facility button.

For calls that arrive on a personal line and are first answered by a DLC, transfers must be activated manually, using the telephone. (The CTI Client PC Transfer function only works with calls received on SA buttons.) In this situation, the following holds true:

■If a DLC is an unmonitored extension, and the DLC transfers a call to a monitored extension, it sends Caller ID/ICLID/ANI information to, and initiates a screen pop at the transfer receiver’s Client PC.

■If the DLC is a monitored extension, the DLC receives screen pop but does not send this information to the transfer receiver.

If an unmonitored, non-attendanttransfers a call, the recipient will not get the ANI or Caller ID information at the application, even though it may be seen on the telephone’s display.

Extensions that interact with a CTI-capable program on a computer (extensions marked Computer Telephony Integrated Client PC) should not have Microphone Disable programmed.

The CTI link must be connected to an extension that is on an MLX port module (008 MLX or 408 MLX). However, the extension cannot be on a module of firmware vintage 29, the console programming port, or a potential operator position in the first or fifth port on the module. CTI link programming removes 2B Data programming for a port. If you want to keep a port programmed as a 2B data port, do not assign it as a CTI link port.

The CTI link extension must directly connect to the CTI card on the CTI Server.

Adapters, MFMs, and passive bus arrangements are not supported on this port.

Planning Form Instructions

On Form 2a mark the box under the CTI Link column for the extension that will connect the control unit to the CTI Server. The CTI link cannot be on an extension that is a potential operator (gray on the planning form), or a console programming port. If you want to keep a port programmed as a 2B data port, do not assign it as a CTI link port.

On form 4b or 4d, check the Yes box under Computer Telephony Integrated Client PC, or on form 5a or 5b, check the CTI PC adjunct box, if a computer at the same location as the extension will have a CTI-capable program (client) installed.