Lucent Technologies 6.1 manual Group Calling

MERLIN LEGENDCommunications System Release 6.1		Issue 1
System Planning 555-661-112		August 1998
4 Features
	Group-Assigned Features	Page 4-32
	Group Calling	4

This section contains instructions to group the telephones of people (such as ticketing agents) who handle the same type of call. Through the Group Calling feature, all telephones in the group are assigned to a single extension number that is used by both inside and outside callers to reach the group. The individual extension numbers of the telephones are still used by callers who need to reach a specific member of the calling group.

NOTES:

1.The Extension Status feature must be set for the Group Calling/CMS configuration (which is the factory setting) in order for calling groups to be available. See the “Extension Status” instructions later in this chapter for details.

2.In Release 6.1 and later, one non-local member may be in a calling group. A calling group cannot contain both local and non-local members. See the Network Reference for information.

3.If calling groups are to be used in conjunction with Centralized Voice Messaging, see the Network Reference for information.

The system automatically reserves extension numbers 770–791 and 7920–7929 for calling groups (these may be changed). If operators with DSSs need one-touch Group Calling, renumber the extensions that fall within the Page button ranges.

If the system has AUDIX Voice Power/Fax Attendant System2, certain extension numbers are reserved as follows:

7924 Fax Response

7925 Voice Mail

7926 Call Answer

7927 Information Service

7928 Message Drop

770 Automated Attendant

Calling groups can be part of the group assignment for Night Service, as described later in this chapter.

2.No longer orderable.