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Lucent Technologies 6.1 manual Merlin Legend Communications System Release

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Specifications Install Sample Control Unit Diagram Outmode Signaling Password Delay Announcement Devices Maintenance Control Unit Configuration Version Functional Issue Remote Access

Page 365

MERLIN LEGEND® Communications System Release 6.1

Page 364 Page 366

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Lucent Technologies 6.1 manual Merlin Legend Communications System Release

Page 364 Page 366

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Contents

Merlin Legend Your Responsibility for Your System’s Security Contents Control Unit Configuration Modifications Network Engineering Forms Glossary GL-1 Index IN-1 Figures T1/PRI Planner Tables System Forms Important Safety Instructions Issue Smdr Private Networking Group Calling Enhancements Centralized Voice Messaging Direct Station Selector Transfer RedirectCall Forwarding Decrease in Call Set-Up Time Service Observing PRI Switch Type TestWin SPM Windows NT Driver Private Networks Prior Releases Features Enhancements Merlin LEGENDCommunications System Release Queue Control Centrex Transfer via Remote Call Forwarding Prompt-Based Overflow Authorization Codes Remote Call Forwarding Basic Call Control Computer Telephony Integration CTI Screen Pop SECURITYlALERT HotLine Feature Most Idle Hunt Type Delay Announcement Devices MLX-5 and MLX-5D Telephones Enhanced Calls-in-Queue Alarm Thresholds Release 4.2 Enhancements June, 1997 Merlin LEGENDCommunications System Release Enhanced Extension Information Report Maintenance Enhancements Change to Permanent Error AlarmMerlin Legend Reporter Night Service Group Line Assignment Coverage Timers Programmed for Individual ExtensionsNight Service with Coverage Control Forward on Busy Release 4.0 Enhancements March Forwarding Delay Option Support for T1 Switched Digital Data TransmissionSupport for 2B Data Applications Voice Announce on Queued Call Console Single-Line Telephone Enhancements Seven-Digit Password for SPMTime-Based Option for Overflow on Calling Group Release 3.1 Enhancements March Programmable Second Dial Tone TimerCall Restriction Checking for Star Codes Trunk-to-Trunk Transfer Set for Each Extension Default Outward Restrictions for VMI Ports Default Pool Dial-Out Code Restriction for All ExtensionsDefault Facility Restriction Level FRL for VMI Ports Default for the Default Local Table About This Book About This Book How to Use This Book Old New Terms and Conventions UsedLines, Trunks, and Facilities Example Purpose Product Safety AdvisoriesTypographical Conventions Security Related Documents How to Comment on This Book About This Book How to Comment on This Book Xliv Before You Begin Environmental Requirements Conditions Confirming the Location Control Unit Backboard Control Unit Space Requirements Carrier Grounding Requirements Electrical Noise/Radio-Frequency Interference Requirements for Supporting CTI Applications System Configuration for Support of CTI Applications August Environmental Specifications Obtaining Telephone Company Information Obtaining User Information August Obtaining a Floor Plan Sample Floor Plan Control Unit Configuration Forms Needed Planning Module PlacementCapacity for Lines/Trunks Planning Form Instructions Capacity for Extensions Control Unit Diagram-Module Placement Merlin LEGENDCommunications System Release Sample Control Unit Diagram Programming Equipment Recording System Operating Conditions System Mode Language Selection Set System Date Automatic Maintenance Busy System Consoles Backup Applications Second Dial Tone TimerSecurityAlert Numbering the System Module Types and Extension Jack Types Identifying Extension Jacks GS/LS-MLX MLXOPT Merlin Touch-Tone Receivers TTRs GS/LS-ID Modules with Touch-Tone Receivers Number of TTRs400 GS/LS/TTR Calls/Hour No Account Codes Account Codes Used System Requirements for Touch-Tone ReceiversTTRs Required Number of Devices Number of TTRs Required TTRs Required for Primary Delay Announcement Devices Issue Jack for Primary Operator Position Maximum Number of Operator Positions Telephone Jacks for Additional Operator PositionsQCC DLC Issue Extension Jack Pairs for Analog Telephones Jacks for MLX Telephones ASC 25PX/50, or ASC-VSX in the Adjuncts column Jacks for Analog Multiline Telephones Jacks for the CTI Link Application Planning Form Instructions Jacks for Tip/Ring Equipment and Applications Merlin MAIL1 Application Ports TTRs TelephonesConversant IVP-AA System Renumbering Labels Extension Numbers for 2-Digit Numbering Plan Extension Numbers for 3-Digit Numbering Plan Updating Planning Information Lines/Trunks Module Types and Line/Trunk Jack Types Identifying Line/Trunk Jacks Did GS/LSNI-BRI NI-1 BRI DS1 LS-ID Delay Option BRI NI-1 BRI Codes for Line/Trunk Jacks Jack Type Code Line/Trunk TypeT1-DID Incoming Line/Trunk Type Shows an example of a partially completed Form 2c C a L Jacks for Auxiliary Equipment Function Information Selecting Line/Trunk Options Loop-Start Reliable Disconnect Toll Type Prefix Required Outmode Signaling Hold Disconnect Interval QCC Operator to Receive Calls Hybrid/PBX Mode Only Pools Hybrid/PBX Mode Only QCC Queue Priority Level Hybrid/PBX Mode Only August Remote Access Planning Form Instructions SecurityAlert SecurityAlert SecurityAlert DS1 Connectivity 100D Module T1 Service Planning Form Instructions Line Compensation Settings DB Loss Cable Feet Merlin LEGENDCommunications System Release T1 Switched 56 Network Merlin LEGENDCommunications System Release PRI Service Module Information Factory setting −133 133 −266 266 −399 399 −533 533 −655 PRI Options Inwats Inwats Merlin LEGENDCommunications System Release Inwats Merlin LEGENDCommunications System Release Tie Trunks Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Did Trunks Hybrid/PBX Mode Only Planning Form Instructions NI-1 BRI Connectivity Service Profile Planning Form Instructions Clock Synchronization Planning Form Instructions Timers 110 180 350 420 610 710 Compensating for Slow Dial Tone International Assigning Lines/Trunks Merlin LEGENDCommunications System Release Assigning Telephone Buttons Telephones in Hybrid/PBX Mode Factory-Set Assignment, MLX Telephones Hybrid/PBX Mode Button Guidelines for Button Assignments Planning Form Instructions Factory Assignments Telephones in Key and Behind Switch Mode Key Mode Icom Voice Ring Key Mode Behind Switch Mode MLX Direct-Line Console Direct-Line Consoles Analog Direct-Line Console Planning Form Instructions Features Telephone and Extension Features Forms Needed Pool Dial-Out Code Restriction Hybrid/PBX Mode Only Queued Call Console Hybrid/PBX Mode Only Calling Restrictions Microphone Operation Forced Account Code Entry Remote Call Forwarding Fax Message-Waiting Receiver Trunk-to-Trunk Transfer HotLine Extension Copy Features That Can Be Copied AnalogFeature MLX Analog Only Only Analog Only Feature MLX Cover Ring Delay Planning Form Instructions Service Observing Planning Form Instructions Operator Hold Timer Operator FeaturesDirect-Line Console DLC Automatic Hold Hold Return Queue Over Threshold Automatic Hold or ReleaseCalls-in-Queue Alert Message Center Elevate Priority Return Ring Directed Call Completion Position-Busy Backup Voice Announce Call Types Park Zones Direct Station SelectorDSS Page Buttons Group-Assigned Features Group Paging Call Pickup Groups Coverage Individual Coverage Group Coverage No longer orderable Group Calling Planning Form Instructions Merlin LEGENDCommunications System Release Calling Group Options Merlin LEGENDCommunications System Release Planning Form Instructions Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release System Features Transfer Options Call Park Return Time Camp-On Return Time Extension Status Automatic Callback Station Message Detail Recording Smdr August Inside Dial Tone Reminder Service Cancel Calls to Unassigned Extensions Rotary Recall TimerInterdigit Timers Allowed Lists Disallowed Lists Disallowed List 7 Factory Set Entries Call Restriction Summary Night Service with Group Assignment Night Service Night Service with Outward Restriction Night Service with Time Set Posted Message Labeling System Speed Dial ARS Worksheet Automatic Route Selection Hybrid/PBX Mode Only Provides a sample of a completed ARS worksheet Merlin LEGENDCommunications System Release Completed ARS Worksheet Automatic Route Selection Tables Automatic Route Selection Worksheet Planning Form Instructions Merlin LEGENDCommunications System Release Automatic Route Selection Tables Example 2 Form 3f, Area Code Table Form 3f Automatic Route Selection TablesSubpatterns Planning Form Instructions Form 3f Automatic Route Selection Tables Other Digits Example Form 3f Automatic Route Selection Tables Merlin LEGENDCommunications System Release Digit Absorption Example Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Data Communications Desktop Videoconferencing Offer Terminology Terminology Connectivity About Data and Video Communications5 Data Stations Modem Data Stations Analog Voice and Modem Data Analog Voice and Modem Data Modem Data-Only Modem Data-Only MLX Voice and Modem Data MLX Voice and Modem Data Isdn Terminal Adapter Data Stations MLX Voice and Isdn Terminal Adapter Data MLX Voice and Isdn Terminal Adapter Data Isdn Terminal Adapter Data-Only Isdn Terminal Adapter Data-Only Terminal Adapter Summary of Data Station Configurations Data Hunt Groups Other Supported Data TerminalsOther Resource Groups Personal Videoconferencing Data Hunt Group ConfigurationsVideo Systems Group Videoconferencing Personal and Group Video Connections Planning Overview System Forms To Plan Form Needed Extension Jack Types Module Type Connects Assigning Extension Jacks Guidelines for Digital Extension Jacks Isdn Terminal Adapter Data-Only Stations Modem Data-Only Stations Terminal Adapter-host Local Host Computer Data Stations Terminal Adapter-LAN LAN Workstations Video Systems Assigning Lines/Trunks to Data Video Stations August DMS Inwats DMS Outwats DMS FX MCI Prism Forms Needed Assigning Line Buttons in Hybrid/PBX Mode Assigning Pools and Lines/Trunks Hybrid/PBX Mode Only Assigning Line Buttons in Key Mode Planning Form Instructions Assigning Features to Data Stations Forms Needed Calling Restrictions Pool Dial-Out Code Hybrid/PBX Mode Only ARS Facility Restriction Level Hybrid/PBX Mode Only System Speed Dial Codes Guidelines Creating Data Hunt Groups Planning Form Instructions Digital Data/Video Stations Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Modifications Adding to the System Preparation MLX DLC QCC Required Line/Trunk and/or Extension Modules Modifications Adding to the System Adding New Trunks If Adding Complete these Forms Adding New Extensions If Adding Complete Adding Auxiliary EquipmentIf Adding Complete Upgrading Upgrading to Release Upgrade Overview Programming Compatibility Compatibility Yes 4.2 Backup file must be converted before it is restored Form Title Release 6.1 FormsPlanning Forms Planning Forms 5.0 Form Title Planning Forms Merlin LEGENDCommunications System Release CustomerA Support InformationA FCC Notification Repair Information Merlin LEGENDCommunications System Release Installation Operational Procedures DOC Notification Repair Information DOC Certification No 4095A CSA Certification No. LR Load No Merlin LEGENDCommunications System Release Merlin Legend Security of Your System Preventing Toll Fraud Toll Fraud Prevention Preventive Measures A-12 A-13 Customer Support Information Toll Fraud Prevention A-14 Security Risks Associated with the Remote Access Feature Educating Users Other Security Hints Detecting Toll Fraud Educating Operators Establishing a Policy Limiting Outcalling Choosing PasswordsImproving Physical Security Limited Warranty Limitation of Liability Limitation of Liability Remote Administration Maintenance August BSystem Forms System Forms B-2 Employee Communication Survey Form ECS-2 Form ECS-3 Form ECS-4 System Planning FormForm Line/Trunk Capacity System Mode Control Unit DiagramAutomatic Maintenance Busy Backup Applications Form Audix CAS CAS SPM CTI Renumber System Networked SwitchForm 2a-1 Form 2a-2 Form 2a-3 Jacks Form 2a-4 219 7219 Form 2a-5 243 7243 Form 2a-6 Form 2a-7 Jacks 291 7291 Form 2a-8 292 7292 Merlin Legend Communications System Release Form 2b-1 Form 2bSystem Numbering Digital Adjuncts Form 2b-2 Form 2b-3 Form 2b-4 Form 2b-5 Merlin Legend Communications System Release Loop-Start Reliable Disconnect Form 2c-1 Form 2c-2 Form 2c-3 Form 2c-4 Form 2d-1 Form 2dSystem Numbering Special Renumbers Merlin Legend Communications System Release Form 3a Incoming Trunks Remote AccessForm 3a-1 Did and Private Network Tie Trunks Form 3a-2 Form 3a-3 Class of Restriction without Barrier Codes Barrier Code Class of Restriction with Barrier CodesForm 3a-4 Form 3b-1 Form 3bIncoming Trunks DS1 Connectivity 100D Module Module 3 Slot No Form 3b-2 Channel Groups PRI OptionsForm 3b-3 Form 3b-4 PRI Services Form 3b-5 Line Appearance Routing Incoming Services Form 3b-6 Dial Plan Routing Incoming Services Form 3b-7 Outgoing Tables Outgoing Services Network Selection TableSpecial Services Table Form 3b-8 Call-By-Call Service Table Number to Send Form 3b-9 Terminal Equipment Identifier TEI Form 3b-10 Form 3b-11 T1 Switched 56 Options Merlin Legend Communications System Release Form 3c-1 Trunks Tie Form 3c-2 Incoming Trunks Tie Form 3d-1 Form 3dIncoming Trunks did Form 3d-2 Merlin Legend Communications System Release Automatic Route Selection Worksheet Form 3eForm 3e-1 Preferred Trunk Pools Form 3f-1 Form 3fAutomatic Route Selection Tables Form 3f-2 Form 3g Default Local Table Subpattern a Time of DayForm 3g-1 Dial Form 3g Form 3h-1 LS-ID DelayForm 3h Merlin Legend Communications System Release CPN/BN Incoming Trunks BRI Options 800 NI-BRI ModuleIOC S Mlhg T203 Timer T200 TimerT303 Timer T305 Timer Extension Copy Analog Multiline Telephone Template Form 4aForm 4a-1 Master Extension Template Extension Form 4a-2 Button Diagram Form 4b-1 Form 4bAnalog Multiline Telephone Form 4b-2 Form 4c-1 Form 4cExtension Copy MLX Telephone Template Form 4c-2 Ring Button Diagram Form 4c Form 4c-3 Merlin Legend Communications System Release Form 4d-1 Form 4dMLX Telephone Orig.Only Form 4d-2 Form 4d-3 Button Diagram for MLX-16DP Telephone Merlin Legend Communications System Release MFM Adjunct MLX Telephone Form 4e Merlin Legend Communications System Release Form 4f Optional Features Auto CallbackTip/Ring Equipment Form 4f-1 Merlin Legend Communications System Release Direct-Line Console DLC Analog Form 5aForm 5a-1 Console Model Stat Form 5a-2 Direct-Line Console DLC Digital Form 5bForm 5b-1 CTI PC Form 5b-2 Form 5c-1 Form 5cMFM Adjunct DLC Merlin Legend Communications System Release Queued Call Console QCC Form 5dForm 5d-1 Message Center Operator Merlin Legend Communications System Release Form 6a-1 Optional Operator FeaturesForm 6a Group Coverage Calls Form 6a-2Call Types Form 6b-1 Optional Extension FeaturesForm 6b Merlin Legend Communications System Release Form 6c-1 Form 6cPrincipal User of Personal Line Merlin Legend Communications System Release Message-Waiting Receivers Form 6dForm 6d-1 System Notification Threshold 0-30 seconds Merlin Legend Communications System Release Form 6e-1 Form 6eAllowed Lists Form 6e-2 Form 6f-1 Form 6fDisallowed Lists Form 6f-2 Form 6f-3 Merlin Legend Communications System Release Call Restriction Assignments and Lists Form 6gForm 6g-1 ARS Form 6g-2 Form 6h-1 Authorization CodesForm 6h Form 6h-2 Pool Dial-Out Code Restrictions Merlin Legend Communications System Release Form 7a-1 Form 7aCall Pickup Groups Form 7a-2 Group Paging Form 7bForm 7b-1 See Form 2d Group No Page All Form 7b-2 Form 7c-1 Form 7cGroup Coverage Form 7c-2 Group Calling Form 7dForm 7d-1 Extensions Form 7d-2 Form 8a-1 System FeaturesForm 8a Merlin Legend Communications System Release Form 9a-1 Night Service Group AssignmentForm 9a Form 9a-2 Form 9b-1 Night Service Outward RestrictionForm 9b Form 9b-2 Form 9c Night Service OptionsForm 9c-1 Coverage Control Merlin Legend Communications System Release Label Form Posted Message Form 10aForm 10a-1 Do not Disturb Merlin Legend Communications System Release Form 10b-1 System Speed Dial Form 10b-2 Form 10b-3 Form 10b-4 Form 10b-5 Form 10b-6 Observer Ext. No Service Observing Group Assignment Form Table C-1. Data Forms Form No Form Title CData Forms Data Forms C-2 Modem Data Station Data Form 1a Isdn Terminal Adapter Data Station Data Form 1b Trunks or Pools Data Hunt GroupsStations Calls-in-Queue Alarm Threshold Delay AnnouncementCalling Group Options Hunt Type Overflow Coverage Coverage Group Receiver Digital Data/Video Station Data Form T1/PRI Planner Form Needed T1/PRI Planner D-3 Figure D-1. Sample DS1 Planning Map T1/PRI Planner D-5 T1/PRI Planner D-6 Installation Contacts InstallationReference No Customer Order Number Frame Format Line Signaling Mode Module Service Ordered or Planned Line Coding SuppressionSwitch Type PRI Service Only AMI-ZCS PRI B8ZS Preferred DS1 Planning Map Subscribed To Channels Assigned to Service Non-ComplexConfiguration ANI SID PRI Identification ServiceANI REG# MCI Prism †† SID Extension Based SID Line Based DMS Local DMS Tie Trunk Digital Service PRI only T1/PRI Planner Merlin Legend Digital PBXAT&T Testing Service Channel Service Unit CSUAudible Ringing Source Echo Control Device Direct Inward Dial did modules Unit Load Calculation Unit Load Rules Unit Loads for the Hybrid/PBX ModeUnit Loads for Key or Behind Switch Mode Unit Load Worksheet Unit Module Qty Load = Total Optional Equipment† Network Access LinesTelephones Unit Load Worksheet F-6 Optional Equipment † Unit Load Worksheet F-8 NI-1 BRI Review NI-1 BRI Review G-2 Multiline Hunt MLH IOC capability package S NI-1 BRI Review G-4 NI-1 BRI Vendor NI-1 BRI Planner Number of BRI Lines Ordered Additional Features Type of Service Type of CO Switch Service Configurations NI-1 BRI Provisioning Isdn Ordering Code Capability S View DN1 Translations Lucent Technologies 5ESS Switch TranslationsIsdn Capability Package S CKT LCC CKT TNCKT RAX CPN Scrn DN2 Translations Note DSL information was built with DN1 Series Completion Feature Translations Maxb CHL1 ACT Usery PPB1 Usrn PPB2 Usrn NI-1 BRI Provisioning Iecp Dnic Iscn Screen 3 Recent Change DSL/BRCS Assignment User Info 5ESS Switch LABNSC1 Screen 4 Recent Change 5ESS Switch LABNSC1 Screen 7 Recent Change DMD CKT TN 2228703 CFDBLAC2228704 USPID0122287040 Display AU DNA K64 DNA Ekts AU DNA QTY H-18 Version Functional Issue Northern Telecom DMS-100 Switch TranslationsSonumber Ltid Provision DN2 using the following translations Version Issue Multiline Hunt Group Feature Translations Northern Telecom DMS-100 Switch Translations H-23 Northern Telecom DMS-100 Switch Translations H-24 Northern Telecom DMS-100 Switch Translations H-25 Northern Telecom DMS-100 Switch Translations H-26 Northern Telecom DMS-100 Switch Translations H-27 Northern Telecom DMS-100 Switch Translations H-28 Northern Telecom DMS-100 Switch Translations H-29 DISPACCESSEQN=20-0-5-4 EXEC’D Access Data Siemens SSC Ewsd Switch TranslationsIsdn Ordering Code Capability S Bcheqn =2 Bceqn = SP & AU3 Bchdn = CAT = IBABcdn = SP CT = LCC =BVCE NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 EXEC’D Isdn Access DataOMT-00/LEONLY View = EQN Subscriber Continuation Text NAVK1/BELLCORNJRB/APS 13.0 PS0071/000View = DN Bcdn = SP Bcdn = AU3 CT = CMD CAT = IBA LCC = Pkgsd View = DnctCOS = Icnd COS = RND Cosdat = SERCOMP-6851289 CT = CMD Interruption Text JOB Crblim = Interruption Text JOB CAT = IBA LCC = PkgsvCOS = Icnd COS = RND Cosdat = SERCOMP-6852199 Terminal Service Profile Data Terminal Service Profile DATAMASKNO04328View = Tspdnct CT= CMD Interruption Text JOB View = TSP COS = Icnd COS = RND Cosdat = SERCOMP-6852299 96-01-18 162251 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6853119 96-01-18 162305 0959 OMT-00/LEONLY2816/04328 96-01-18 162313 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6853219 96-01-18 162327 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6851189 96-01-18 162340 0959 OMT-00/LEONLY2816/04328 Termlim = Tspcos = Chdbchr END JOB 0959 EXEC’D Table I-1. Network Forms Used for Form Title Network Engineering Forms Merlin LEGENDCommunications System Release PRE Contract or Post Contract Customer Information Account Team Information Merlin Legend R6 Design Implementation Guide Merlin Legend R6 Design Implementation Guide Customer Name Node Dial Plan information Intuity Tie Trunks Analog or Digital Merlin Legend R6.1 Design Implementation Guide Page ALS AccunetAdds ANI AMIARS Ascap B8ZS BMI BIS Btmi BRICAS CAT CCS Ccitt CMS Conversant DCP DCEDFT DHG Digital Signal Identification Service Dial-out codeLine Digital switch DIP switch Dnis DLCDOS DS0 ESS EIAESF FCC GPA FRL Iclid HfaiHFU Isdn ConversantIs II/III LED LANLDN MFM Merlin LegendMerlin Mail MLX telephone Mode codesModem Modem data NI-1 BRI OPX OPTPBX PFT Pstn ROM QCCRAM SDN SAASID Smdr SPM Tapi UDP TsapiTTR VAC UPSVDC VMI Index Conversant Calling Restrictions, 5-37 Calling restrictions, 5-35,5-37 Index IN-4 Dial tone, 2-17,3-41,3-49 Index IN-6 Index IN-7 INWATS, D-1 Tie Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Planning considerations, 3-45 planning form instructions IN-14 TAPI, GL-26 Index IN-16

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