Lucent Technologies 6.1 manual Merlin Legend Reporter, Enhanced Extension Information Report

MERLIN LEGENDCommunications System Release 6.1		Issue 1
System Planning 555-661-112		August 1998
Prior Releases: Features and Enhancements
Release 4.2 Enhancements (June, 1997)		Page xxix
	MERLIN LEGEND Reporter	0

MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle peak-call load. The SMDR Talk Time option sets up special call records used by MERLIN LEGEND Reporter. The default is Off, in which case the Release 4.0 SMDR reports are available. If the option is set to On, the following new reports are provided:

■Organization Detail Report

■Organization Summary and Trends Report

■Selection Detail Report

■Account Code Report

■Traffic Report

■Extension Summary Report

■Data Report

■Talk and Queue Time Distribution Report

■Time of Day Report

■ICLID Call Distribution Report

■Facility Grade of Service Report

Maintenance Enhancements	0
Change to Permanent Error Alarm	0

Beginning with Release 4.2, the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen. For details, refer to the Maintenance section of the technician guide, Installation, Programming, and Maintenance.

Enhanced Extension Information Report 0

Beginning with Release 4.2, the Extension Information Report includes the Extension Status (ESS) and supervisory mode of each extension.