Lucent Technologies 6.1 manual Obtaining User Information

MERLIN LEGENDCommunications System Release 6.1			Issue 1
System Planning 555-661-112			August 1998
1 Before You Begin
	Obtaining User Information		Page 1-11
	Obtaining User Information	1

The features and calling privileges you assign to each employee’s telephone ensure that employees get the most benefit from the system. If you were not involved in the planning and equipment-ordering for the system, you should discuss the system’s design with the customer representative who took part.

To determine calling privileges, answer the following questions:

■Does management want to allow both local and toll calls to be made from every telephone?

■If any telephones are restricted, are there any numbers the users should be allowed to call?

■Are there any specific numbers (such as 900) that you want to restrict users from calling?

■Who, if anyone, will be given personal lines?

■Will access to central office lines/trunks (outside lines) be restricted to certain employees?

■Do any departments (such as sales and service) receive frequent special calls that should come to them directly, bypassing a system operator?

■Do any departments or extensions need to screen incoming calls?

You may want to use the Employee Communication Survey form to determine each employee’s telecommunications needs. A copy of this form is in Appendix B and is included in the forms package. Since a survey form should be completed for each user, make as many copies of the form as you need.

If it is not feasible for each employee fill out a form, get the information you need from a knowledgeable person in each department, section, or work group. This person should have sufficient information and authority to make decisions about calling features and coverage assignments for others in the department.

Use the information in Table 1–3 to interpret and analyze the results of the Employee Communication Survey. Numbers for items in the Required Information column correspond to question numbers on the survey.