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Lucent Technologies 6.1 manual Merlin Legend Communications System Release

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Specification Install Sample Control Unit Diagram Outmode Signaling Password Delay Announcement Devices Maintenance Control Unit Configuration Version Functional Issue Remote Access

Page 390

MERLIN LEGEND® Communications System Release 6.1

Page 389 Page 391

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Lucent Technologies 6.1 manual Merlin Legend Communications System Release

Page 389 Page 391

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Contents

Merlin Legend Your Responsibility for Your System’s Security Contents Control Unit Configuration Modifications Network Engineering Forms Glossary GL-1 Index IN-1 Figures T1/PRI Planner Tables System Forms Important Safety Instructions Issue Private Networking Smdr Centralized Voice Messaging Group Calling Enhancements Call Forwarding Transfer RedirectDirect Station Selector Decrease in Call Set-Up Time Win SPM PRI Switch Type TestService Observing Windows NT Driver Prior Releases Features Enhancements Private Networks Merlin LEGENDCommunications System Release Queue Control Prompt-Based Overflow Centrex Transfer via Remote Call Forwarding Authorization Codes Remote Call Forwarding Computer Telephony Integration CTI Basic Call Control Screen Pop HotLine Feature SECURITYlALERT Delay Announcement Devices Most Idle Hunt Type Enhanced Calls-in-Queue Alarm Thresholds MLX-5 and MLX-5D Telephones Release 4.2 Enhancements June, 1997 Merlin LEGENDCommunications System Release Maintenance Enhancements Change to Permanent Error Alarm Merlin Legend ReporterEnhanced Extension Information Report Coverage Timers Programmed for Individual Extensions Night Service with Coverage ControlNight Service Group Line Assignment Forward on Busy Release 4.0 Enhancements March Support for 2B Data Applications Support for T1 Switched Digital Data TransmissionForwarding Delay Option Voice Announce on Queued Call Console Seven-Digit Password for SPM Time-Based Option for Overflow on Calling GroupSingle-Line Telephone Enhancements Call Restriction Checking for Star Codes Programmable Second Dial Tone TimerRelease 3.1 Enhancements March Trunk-to-Trunk Transfer Set for Each Extension Default Facility Restriction Level FRL for VMI Ports Default Pool Dial-Out Code Restriction for All ExtensionsDefault Outward Restrictions for VMI Ports Default for the Default Local Table About This Book About This Book How to Use This Book Terms and Conventions Used Lines, Trunks, and FacilitiesOld New Product Safety Advisories Typographical ConventionsExample Purpose Security Related Documents How to Comment on This Book About This Book How to Comment on This Book Xliv Before You Begin Confirming the Location Control Unit Environmental Requirements Conditions Control Unit Space Requirements Carrier Backboard Grounding Requirements Electrical Noise/Radio-Frequency Interference Requirements for Supporting CTI Applications System Configuration for Support of CTI Applications August Environmental Specifications Obtaining Telephone Company Information Obtaining User Information August Obtaining a Floor Plan Sample Floor Plan Control Unit Configuration Capacity for Lines/Trunks Planning Module PlacementForms Needed Planning Form Instructions Capacity for Extensions Control Unit Diagram-Module Placement Merlin LEGENDCommunications System Release Sample Control Unit Diagram Recording System Operating Conditions Programming Equipment System Mode Language Selection Automatic Maintenance Busy Set System Date Backup System Consoles Second Dial Tone Timer SecurityAlertApplications Numbering the System Identifying Extension Jacks Module Types and Extension Jack Types OPT MLXGS/LS-MLX Merlin Touch-Tone Receivers TTRs Modules with Touch-Tone Receivers Number of TTRs 400 GS/LS/TTRGS/LS-ID System Requirements for Touch-Tone Receivers TTRs RequiredCalls/Hour No Account Codes Account Codes Used TTRs Required for Primary Delay Announcement Devices Number of Devices Number of TTRs Required Issue Jack for Primary Operator Position QCC Jacks for Additional Operator PositionsMaximum Number of Operator Positions Telephone DLC Issue Extension Jack Pairs for Analog Telephones Jacks for MLX Telephones ASC 25PX/50, or ASC-VSX in the Adjuncts column Jacks for Analog Multiline Telephones Jacks for the CTI Link Application Planning Form Instructions Jacks for Tip/Ring Equipment and Applications Application Ports TTRs Telephones ConversantMerlin MAIL1 IVP-AA Labels System Renumbering Extension Numbers for 2-Digit Numbering Plan Extension Numbers for 3-Digit Numbering Plan Updating Planning Information Lines/Trunks Identifying Line/Trunk Jacks Module Types and Line/Trunk Jack Types NI-BRI NI-1 BRI GS/LSDid DS1 LS-ID Delay Option Codes for Line/Trunk Jacks Jack Type Code Line/Trunk Type T1-DIDBRI NI-1 BRI Incoming Line/Trunk Type Shows an example of a partially completed Form 2c C a L Jacks for Auxiliary Equipment Function Information Selecting Line/Trunk Options Loop-Start Reliable Disconnect Outmode Signaling Toll Type Prefix Required Hold Disconnect Interval QCC Operator to Receive Calls Hybrid/PBX Mode Only QCC Queue Priority Level Hybrid/PBX Mode Only Pools Hybrid/PBX Mode Only August Remote Access Planning Form Instructions SecurityAlert SecurityAlert SecurityAlert DS1 Connectivity 100D Module T1 Service Planning Form Instructions Line Compensation Settings DB Loss Cable Feet Merlin LEGENDCommunications System Release T1 Switched 56 Network Merlin LEGENDCommunications System Release PRI Service Module Information Factory setting −133 133 −266 266 −399 399 −533 533 −655 PRI Options Inwats Inwats Merlin LEGENDCommunications System Release Inwats Merlin LEGENDCommunications System Release Tie Trunks Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Did Trunks Hybrid/PBX Mode Only Planning Form Instructions Service Profile NI-1 BRI Connectivity Planning Form Instructions Clock Synchronization Planning Form Instructions Timers Compensating for Slow Dial Tone International 110 180 350 420 610 710 Assigning Lines/Trunks Merlin LEGENDCommunications System Release Telephones in Hybrid/PBX Mode Assigning Telephone Buttons Factory-Set Assignment, MLX Telephones Hybrid/PBX Mode Button Guidelines for Button Assignments Planning Form Instructions Telephones in Key and Behind Switch Mode Factory Assignments Key Mode Icom Voice Ring Key Mode Behind Switch Mode Direct-Line Consoles MLX Direct-Line Console Analog Direct-Line Console Planning Form Instructions Features Telephone and Extension Features Forms Needed Queued Call Console Hybrid/PBX Mode Only Pool Dial-Out Code Restriction Hybrid/PBX Mode Only Calling Restrictions Forced Account Code Entry Microphone Operation Remote Call Forwarding Fax Message-Waiting Receiver Trunk-to-Trunk Transfer HotLine Features That Can Be Copied Analog Feature MLX Analog Only OnlyExtension Copy Feature Analog Only MLX Cover Ring Delay Planning Form Instructions Service Observing Planning Form Instructions Direct-Line Console Operator FeaturesOperator Hold Timer DLC Automatic Hold Hold Return Automatic Hold or Release Calls-in-Queue AlertQueue Over Threshold Elevate Priority Message Center Directed Call Completion Return Ring Position-Busy Backup Call Types Voice Announce Direct Station Selector DSS Page ButtonsPark Zones Group-Assigned Features Call Pickup Groups Group Paging Coverage Individual Coverage Group Coverage No longer orderable Group Calling Planning Form Instructions Merlin LEGENDCommunications System Release Calling Group Options Merlin LEGENDCommunications System Release Planning Form Instructions Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release System Features Transfer Options Camp-On Return Time Call Park Return Time Automatic Callback Extension Status Station Message Detail Recording Smdr August Reminder Service Cancel Inside Dial Tone Calls to Unassigned Extensions Recall Timer Interdigit TimersRotary Allowed Lists Disallowed Lists Disallowed List 7 Factory Set Entries Call Restriction Summary Night Service Night Service with Group Assignment Night Service with Outward Restriction Night Service with Time Set Labeling Posted Message System Speed Dial Automatic Route Selection Hybrid/PBX Mode Only ARS Worksheet Provides a sample of a completed ARS worksheet Merlin LEGENDCommunications System Release Automatic Route Selection Worksheet Completed ARS Worksheet Automatic Route Selection Tables Planning Form Instructions Merlin LEGENDCommunications System Release Automatic Route Selection Tables Form 3f Automatic Route Selection Tables SubpatternsExample 2 Form 3f, Area Code Table Planning Form Instructions Form 3f Automatic Route Selection Tables Form 3f Automatic Route Selection Tables Other Digits Example Merlin LEGENDCommunications System Release Digit Absorption Example Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Data Communications Desktop Videoconferencing Offer Terminology Terminology About Data and Video Communications5 Connectivity Data Stations Modem Data Stations Analog Voice and Modem Data Analog Voice and Modem Data Modem Data-Only Modem Data-Only MLX Voice and Modem Data MLX Voice and Modem Data Isdn Terminal Adapter Data Stations MLX Voice and Isdn Terminal Adapter Data MLX Voice and Isdn Terminal Adapter Data Isdn Terminal Adapter Data-Only Isdn Terminal Adapter Data-Only Summary of Data Station Configurations Terminal Adapter Other Supported Data Terminals Other Resource GroupsData Hunt Groups Data Hunt Group Configurations Video SystemsPersonal Videoconferencing Group Videoconferencing Personal and Group Video Connections Planning Overview System Forms To Plan Form Needed Assigning Extension Jacks Extension Jack Types Module Type Connects Guidelines for Digital Extension Jacks Modem Data-Only Stations Isdn Terminal Adapter Data-Only Stations Local Host Computer Data Stations Terminal Adapter-host LAN Workstations Terminal Adapter-LAN Video Systems Assigning Lines/Trunks to Data Video Stations August MCI Prism DMS Inwats DMS Outwats DMS FX Forms Needed Assigning Line Buttons in Hybrid/PBX Mode Assigning Pools and Lines/Trunks Hybrid/PBX Mode Only Assigning Line Buttons in Key Mode Planning Form Instructions Assigning Features to Data Stations Forms Needed Pool Dial-Out Code Hybrid/PBX Mode Only Calling Restrictions ARS Facility Restriction Level Hybrid/PBX Mode Only System Speed Dial Codes Creating Data Hunt Groups Guidelines Planning Form Instructions Digital Data/Video Stations Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Modifications Preparation Adding to the System Required Line/Trunk and/or Extension Modules MLX DLC QCC Modifications Adding to the System Adding New Trunks If Adding Complete these Forms Adding Auxiliary Equipment If Adding CompleteAdding New Extensions If Adding Complete Upgrading Upgrade Overview Upgrading to Release Compatibility Programming Compatibility Yes 4.2 Backup file must be converted before it is restored Release 6.1 Forms Planning FormsForm Title Planning Forms 5.0 Form Title Planning Forms Merlin LEGENDCommunications System Release CustomerA Support InformationA FCC Notification Repair Information Merlin LEGENDCommunications System Release Installation Operational Procedures DOC Notification Repair Information DOC Certification No 4095A CSA Certification No. LR Load No Merlin LEGENDCommunications System Release Merlin Legend Security of Your System Preventing Toll Fraud Toll Fraud Prevention Preventive Measures A-12 A-13 Customer Support Information Toll Fraud Prevention A-14 Security Risks Associated with the Remote Access Feature Other Security Hints Educating Users Educating Operators Detecting Toll Fraud Establishing a Policy Choosing Passwords Improving Physical SecurityLimiting Outcalling Limited Warranty Limitation of Liability Remote Administration Maintenance Limitation of Liability August BSystem Forms System Forms B-2 Employee Communication Survey Form ECS-2 Form ECS-3 Form ECS-4 Form FormSystem Planning Line/Trunk Capacity Automatic Maintenance Busy Control Unit DiagramSystem Mode Backup Form Applications CAS SPM Audix CAS Renumber System Networked Switch Form 2a-1CTI Form 2a-2 Form 2a-3 Form 2a-4 Jacks Form 2a-5 219 7219 Form 2a-6 243 7243 Jacks Form 2a-7 Form 2a-8 291 7291 292 7292 Merlin Legend Communications System Release Form 2b System Numbering Digital AdjunctsForm 2b-1 Form 2b-2 Form 2b-3 Form 2b-4 Form 2b-5 Merlin Legend Communications System Release Form 2c-1 Loop-Start Reliable Disconnect Form 2c-2 Form 2c-3 Form 2c-4 Form 2d System Numbering Special RenumbersForm 2d-1 Merlin Legend Communications System Release Form 3a-1 Incoming Trunks Remote AccessForm 3a Did and Private Network Tie Trunks Form 3a-2 Class of Restriction without Barrier Codes Form 3a-3 Class of Restriction with Barrier Codes Form 3a-4Barrier Code Form 3b Incoming Trunks DS1 Connectivity 100D ModuleForm 3b-1 Form 3b-2 Module 3 Slot No PRI Options Form 3b-3Channel Groups PRI Services Form 3b-4 Line Appearance Routing Incoming Services Form 3b-5 Dial Plan Routing Incoming Services Form 3b-6 Outgoing Tables Outgoing Services Network Selection Table Special Services TableForm 3b-7 Call-By-Call Service Table Form 3b-8 Form 3b-9 Number to Send Form 3b-10 Terminal Equipment Identifier TEI T1 Switched 56 Options Form 3b-11 Merlin Legend Communications System Release Trunks Tie Form 3c-1 Incoming Trunks Tie Form 3c-2 Form 3d Incoming Trunks didForm 3d-1 Form 3d-2 Merlin Legend Communications System Release Form 3e-1 Form 3eAutomatic Route Selection Worksheet Preferred Trunk Pools Form 3f Automatic Route Selection TablesForm 3f-1 Form 3f-2 Form 3g-1 Default Local Table Subpattern a Time of DayForm 3g Dial Form 3g LS-ID Delay Form 3hForm 3h-1 Merlin Legend Communications System Release Incoming Trunks BRI Options 800 NI-BRI Module IOC S MlhgCPN/BN T303 Timer T200 TimerT203 Timer T305 Timer Form 4a-1 Form 4aExtension Copy Analog Multiline Telephone Template Master Extension Template Extension Button Diagram Form 4a-2 Form 4b Analog Multiline TelephoneForm 4b-1 Form 4b-2 Form 4c Extension Copy MLX Telephone TemplateForm 4c-1 Ring Button Diagram Form 4c-2 Form 4c-3 Form 4c Merlin Legend Communications System Release Form 4d MLX TelephoneForm 4d-1 Form 4d-2 Orig.Only Button Diagram for MLX-16DP Telephone Form 4d-3 Merlin Legend Communications System Release Form 4e MFM Adjunct MLX Telephone Merlin Legend Communications System Release Tip/Ring Equipment Optional Features Auto CallbackForm 4f Form 4f-1 Merlin Legend Communications System Release Form 5a-1 Form 5aDirect-Line Console DLC Analog Console Model Form 5a-2 Stat Form 5b-1 Form 5bDirect-Line Console DLC Digital CTI PC Form 5b-2 Form 5c MFM Adjunct DLCForm 5c-1 Merlin Legend Communications System Release Form 5d-1 Form 5dQueued Call Console QCC Message Center Operator Merlin Legend Communications System Release Optional Operator Features Form 6aForm 6a-1 Form 6a-2 Call TypesGroup Coverage Calls Optional Extension Features Form 6bForm 6b-1 Merlin Legend Communications System Release Form 6c Principal User of Personal LineForm 6c-1 Merlin Legend Communications System Release Form 6d-1 Form 6dMessage-Waiting Receivers System Notification Threshold 0-30 seconds Merlin Legend Communications System Release Form 6e Allowed ListsForm 6e-1 Form 6e-2 Form 6f Disallowed ListsForm 6f-1 Form 6f-2 Form 6f-3 Merlin Legend Communications System Release Form 6g-1 Form 6gCall Restriction Assignments and Lists ARS Form 6g-2 Authorization Codes Form 6hForm 6h-1 Form 6h-2 Pool Dial-Out Code Restrictions Merlin Legend Communications System Release Form 7a Call Pickup GroupsForm 7a-1 Form 7a-2 Form 7b-1 Form 7bGroup Paging See Form 2d Form 7b-2 Group No Page All Form 7c Group CoverageForm 7c-1 Form 7c-2 Form 7d-1 Form 7dGroup Calling Extensions Form 7d-2 System Features Form 8aForm 8a-1 Merlin Legend Communications System Release Night Service Group Assignment Form 9aForm 9a-1 Form 9a-2 Night Service Outward Restriction Form 9bForm 9b-1 Form 9b-2 Form 9c-1 Night Service OptionsForm 9c Coverage Control Merlin Legend Communications System Release Form 10a-1 Form 10aLabel Form Posted Message Do not Disturb Merlin Legend Communications System Release System Speed Dial Form 10b-1 Form 10b-2 Form 10b-3 Form 10b-4 Form 10b-5 Form 10b-6 Service Observing Group Assignment Observer Ext. No Form CData Forms Table C-1. Data Forms Form No Form Title Data Forms C-2 Modem Data Station Data Form 1a Isdn Terminal Adapter Data Station Data Form 1b Data Hunt Groups StationsTrunks or Pools Calling Group Options Hunt Type Overflow Coverage Delay AnnouncementCalls-in-Queue Alarm Threshold Coverage Group Receiver Digital Data/Video Station Data Form T1/PRI Planner Form Needed T1/PRI Planner D-3 Figure D-1. Sample DS1 Planning Map T1/PRI Planner D-5 T1/PRI Planner D-6 Reference No Customer InstallationInstallation Contacts Order Number Switch Type PRI Service Only Module Service Ordered or Planned Line Coding SuppressionFrame Format Line Signaling Mode AMI-ZCS PRI B8ZS Preferred DS1 Planning Map Non-ComplexConfiguration Subscribed To Channels Assigned to Service ANI PRI Identification ServiceANI SID REG# MCI Prism †† SID Extension Based SID Line Based DMS Local DMS Tie Trunk Digital Service PRI only T1/PRI Planner Digital PBX AT&TMerlin Legend Audible Ringing Source Channel Service Unit CSUTesting Service Echo Control Device Unit Load Calculation Direct Inward Dial did modules Unit Loads for the Hybrid/PBX Mode Unit Loads for Key or Behind Switch ModeUnit Load Rules Unit Load Worksheet Unit Module Qty Load = Total Network Access Lines TelephonesOptional Equipment† Unit Load Worksheet F-6 Optional Equipment † Unit Load Worksheet F-8 NI-1 BRI Review NI-1 BRI Review G-2 IOC capability package S Multiline Hunt MLH NI-1 BRI Review G-4 NI-1 BRI Planner NI-1 BRI Vendor Type of Service Type of CO Switch Service Configurations Number of BRI Lines Ordered Additional Features NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Isdn Capability Package SIsdn Ordering Code Capability S View DN1 Translations CKT RAX CKT TNCKT LCC CPN Scrn DN2 Translations Note DSL information was built with DN1 Series Completion Feature Translations Maxb CHL1 ACT Usery PPB1 Usrn PPB2 Usrn NI-1 BRI Provisioning Iecp Dnic Iscn Screen 3 Recent Change DSL/BRCS Assignment User Info 5ESS Switch LABNSC1 Screen 4 Recent Change 5ESS Switch LABNSC1 Screen 7 Recent Change DMD CKT TN 2228703 CFDBLAC2228704 USPID0122287040 Display AU DNA K64 DNA Ekts AU DNA QTY H-18 Sonumber Northern Telecom DMS-100 Switch TranslationsVersion Functional Issue Ltid Provision DN2 using the following translations Version Issue Multiline Hunt Group Feature Translations Northern Telecom DMS-100 Switch Translations H-23 Northern Telecom DMS-100 Switch Translations H-24 Northern Telecom DMS-100 Switch Translations H-25 Northern Telecom DMS-100 Switch Translations H-26 Northern Telecom DMS-100 Switch Translations H-27 Northern Telecom DMS-100 Switch Translations H-28 Northern Telecom DMS-100 Switch Translations H-29 Isdn Ordering Code Capability S Siemens SSC Ewsd Switch TranslationsDISPACCESSEQN=20-0-5-4 EXEC’D Access Data Bcheqn =2 Bceqn = SP & AU3 Bcdn = SP CAT = IBABchdn = CT = LCC =BVCE OMT-00/LEONLY EXEC’D Isdn Access DataNAVK1/BELLCORNJRB/APS 13.0 PS0071/000 View = EQN View = DN Continuation Text NAVK1/BELLCORNJRB/APS 13.0 PS0071/000Subscriber Bcdn = SP Bcdn = AU3 COS = Icnd COS = RND Cosdat = SERCOMP-6851289 View = DnctCT = CMD CAT = IBA LCC = Pkgsd CT = CMD Interruption Text JOB CAT = IBA LCC = Pkgsv COS = Icnd COS = RND Cosdat = SERCOMP-6852199Crblim = Interruption Text JOB View = Tspdnct Terminal Service Profile DATAMASKNO04328Terminal Service Profile Data CT= CMD Interruption Text JOB View = TSP COS = Icnd COS = RND Cosdat = SERCOMP-6852299 96-01-18 162251 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6853119 96-01-18 162305 0959 OMT-00/LEONLY2816/04328 96-01-18 162313 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6853219 96-01-18 162327 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6851189 96-01-18 162340 0959 OMT-00/LEONLY2816/04328 Termlim = Tspcos = Chdbchr END JOB 0959 EXEC’D Network Engineering Forms Table I-1. Network Forms Used for Form Title Merlin LEGENDCommunications System Release Customer Information Account Team Information PRE Contract or Post Contract Merlin Legend R6 Design Implementation Guide Merlin Legend R6 Design Implementation Guide Customer Name Node Dial Plan information Intuity Tie Trunks Analog or Digital Merlin Legend R6.1 Design Implementation Guide Page Accunet AddsALS ARS AMIANI Ascap B8ZS BIS BMI CAS BRIBtmi CAT Ccitt CCS CMS Conversant DFT DCEDCP DHG Line Digital switch Identification Service Dial-out codeDigital Signal DIP switch DOS DLCDnis DS0 EIA ESFESS FCC FRL GPA Hfai HFUIclid Conversant Is II/IIIIsdn LAN LDNLED Merlin Legend Merlin MailMFM Modem Mode codesMLX telephone Modem data NI-1 BRI PBX OPTOPX PFT Pstn QCC RAMROM SID SAASDN Smdr SPM Tapi Tsapi TTRUDP VDC UPSVAC VMI Index Conversant Calling Restrictions, 5-37 Calling restrictions, 5-35,5-37 Index IN-4 Dial tone, 2-17,3-41,3-49 Index IN-6 Index IN-7 INWATS, D-1 Tie Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Planning considerations, 3-45 planning form instructions IN-14 TAPI, GL-26 Index IN-16

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