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Lucent Technologies 6.1 manual Merlin Legend Communications System Release

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Specifications Install Sample Control Unit Diagram Outmode Signaling Password Delay Announcement Devices Maintenance Control Unit Configuration Version Functional Issue Remote Access

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MERLIN LEGEND® Communications System Release 6.1

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Lucent Technologies 6.1 manual Merlin Legend Communications System Release

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Contents

Merlin Legend Your Responsibility for Your System’s Security Contents Control Unit Configuration Modifications Network Engineering Forms Glossary GL-1 Index IN-1 Figures T1/PRI Planner Tables System Forms Important Safety Instructions Issue Private Networking Smdr Centralized Voice Messaging Group Calling Enhancements Transfer Redirect Direct Station SelectorCall Forwarding Decrease in Call Set-Up Time PRI Switch Type Test Service ObservingWin SPM Windows NT Driver Prior Releases Features Enhancements Private Networks Merlin LEGENDCommunications System Release Queue Control Prompt-Based Overflow Centrex Transfer via Remote Call Forwarding Authorization Codes Remote Call Forwarding Computer Telephony Integration CTI Basic Call Control Screen Pop HotLine Feature SECURITYlALERT Delay Announcement Devices Most Idle Hunt Type Enhanced Calls-in-Queue Alarm Thresholds MLX-5 and MLX-5D Telephones Release 4.2 Enhancements June, 1997 Merlin LEGENDCommunications System Release Enhanced Extension Information Report Maintenance Enhancements Change to Permanent Error AlarmMerlin Legend Reporter Night Service Group Line Assignment Coverage Timers Programmed for Individual ExtensionsNight Service with Coverage Control Forward on Busy Release 4.0 Enhancements March Support for T1 Switched Digital Data Transmission Forwarding Delay OptionSupport for 2B Data Applications Voice Announce on Queued Call Console Single-Line Telephone Enhancements Seven-Digit Password for SPMTime-Based Option for Overflow on Calling Group Programmable Second Dial Tone Timer Release 3.1 Enhancements MarchCall Restriction Checking for Star Codes Trunk-to-Trunk Transfer Set for Each Extension Default Pool Dial-Out Code Restriction for All Extensions Default Outward Restrictions for VMI PortsDefault Facility Restriction Level FRL for VMI Ports Default for the Default Local Table About This Book About This Book How to Use This Book Old New Terms and Conventions UsedLines, Trunks, and Facilities Example Purpose Product Safety AdvisoriesTypographical Conventions Security Related Documents How to Comment on This Book About This Book How to Comment on This Book Xliv Before You Begin Confirming the Location Control Unit Environmental Requirements Conditions Control Unit Space Requirements Carrier Backboard Grounding Requirements Electrical Noise/Radio-Frequency Interference Requirements for Supporting CTI Applications System Configuration for Support of CTI Applications August Environmental Specifications Obtaining Telephone Company Information Obtaining User Information August Obtaining a Floor Plan Sample Floor Plan Control Unit Configuration Planning Module Placement Forms NeededCapacity for Lines/Trunks Planning Form Instructions Capacity for Extensions Control Unit Diagram-Module Placement Merlin LEGENDCommunications System Release Sample Control Unit Diagram Recording System Operating Conditions Programming Equipment System Mode Language Selection Automatic Maintenance Busy Set System Date Backup System Consoles Applications Second Dial Tone TimerSecurityAlert Numbering the System Identifying Extension Jacks Module Types and Extension Jack Types MLX GS/LS-MLXOPT Merlin Touch-Tone Receivers TTRs GS/LS-ID Modules with Touch-Tone Receivers Number of TTRs400 GS/LS/TTR Calls/Hour No Account Codes Account Codes Used System Requirements for Touch-Tone ReceiversTTRs Required TTRs Required for Primary Delay Announcement Devices Number of Devices Number of TTRs Required Issue Jack for Primary Operator Position Jacks for Additional Operator Positions Maximum Number of Operator Positions TelephoneQCC DLC Issue Extension Jack Pairs for Analog Telephones Jacks for MLX Telephones ASC 25PX/50, or ASC-VSX in the Adjuncts column Jacks for Analog Multiline Telephones Jacks for the CTI Link Application Planning Form Instructions Jacks for Tip/Ring Equipment and Applications Merlin MAIL1 Application Ports TTRs TelephonesConversant IVP-AA Labels System Renumbering Extension Numbers for 2-Digit Numbering Plan Extension Numbers for 3-Digit Numbering Plan Updating Planning Information Lines/Trunks Identifying Line/Trunk Jacks Module Types and Line/Trunk Jack Types GS/LS DidNI-BRI NI-1 BRI DS1 LS-ID Delay Option BRI NI-1 BRI Codes for Line/Trunk Jacks Jack Type Code Line/Trunk TypeT1-DID Incoming Line/Trunk Type Shows an example of a partially completed Form 2c C a L Jacks for Auxiliary Equipment Function Information Selecting Line/Trunk Options Loop-Start Reliable Disconnect Outmode Signaling Toll Type Prefix Required Hold Disconnect Interval QCC Operator to Receive Calls Hybrid/PBX Mode Only QCC Queue Priority Level Hybrid/PBX Mode Only Pools Hybrid/PBX Mode Only August Remote Access Planning Form Instructions SecurityAlert SecurityAlert SecurityAlert DS1 Connectivity 100D Module T1 Service Planning Form Instructions Line Compensation Settings DB Loss Cable Feet Merlin LEGENDCommunications System Release T1 Switched 56 Network Merlin LEGENDCommunications System Release PRI Service Module Information Factory setting −133 133 −266 266 −399 399 −533 533 −655 PRI Options Inwats Inwats Merlin LEGENDCommunications System Release Inwats Merlin LEGENDCommunications System Release Tie Trunks Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Did Trunks Hybrid/PBX Mode Only Planning Form Instructions Service Profile NI-1 BRI Connectivity Planning Form Instructions Clock Synchronization Planning Form Instructions Timers Compensating for Slow Dial Tone International 110 180 350 420 610 710 Assigning Lines/Trunks Merlin LEGENDCommunications System Release Telephones in Hybrid/PBX Mode Assigning Telephone Buttons Factory-Set Assignment, MLX Telephones Hybrid/PBX Mode Button Guidelines for Button Assignments Planning Form Instructions Telephones in Key and Behind Switch Mode Factory Assignments Key Mode Icom Voice Ring Key Mode Behind Switch Mode Direct-Line Consoles MLX Direct-Line Console Analog Direct-Line Console Planning Form Instructions Features Telephone and Extension Features Forms Needed Queued Call Console Hybrid/PBX Mode Only Pool Dial-Out Code Restriction Hybrid/PBX Mode Only Calling Restrictions Forced Account Code Entry Microphone Operation Remote Call Forwarding Fax Message-Waiting Receiver Trunk-to-Trunk Transfer HotLine Extension Copy Features That Can Be Copied AnalogFeature MLX Analog Only Only Feature Analog Only MLX Cover Ring Delay Planning Form Instructions Service Observing Planning Form Instructions Operator Features Operator Hold TimerDirect-Line Console DLC Automatic Hold Hold Return Queue Over Threshold Automatic Hold or ReleaseCalls-in-Queue Alert Elevate Priority Message Center Directed Call Completion Return Ring Position-Busy Backup Call Types Voice Announce Park Zones Direct Station SelectorDSS Page Buttons Group-Assigned Features Call Pickup Groups Group Paging Coverage Individual Coverage Group Coverage No longer orderable Group Calling Planning Form Instructions Merlin LEGENDCommunications System Release Calling Group Options Merlin LEGENDCommunications System Release Planning Form Instructions Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release System Features Transfer Options Camp-On Return Time Call Park Return Time Automatic Callback Extension Status Station Message Detail Recording Smdr August Reminder Service Cancel Inside Dial Tone Calls to Unassigned Extensions Rotary Recall TimerInterdigit Timers Allowed Lists Disallowed Lists Disallowed List 7 Factory Set Entries Call Restriction Summary Night Service Night Service with Group Assignment Night Service with Outward Restriction Night Service with Time Set Labeling Posted Message System Speed Dial Automatic Route Selection Hybrid/PBX Mode Only ARS Worksheet Provides a sample of a completed ARS worksheet Merlin LEGENDCommunications System Release Automatic Route Selection Worksheet Completed ARS Worksheet Automatic Route Selection Tables Planning Form Instructions Merlin LEGENDCommunications System Release Automatic Route Selection Tables Example 2 Form 3f, Area Code Table Form 3f Automatic Route Selection TablesSubpatterns Planning Form Instructions Form 3f Automatic Route Selection Tables Form 3f Automatic Route Selection Tables Other Digits Example Merlin LEGENDCommunications System Release Digit Absorption Example Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Data Communications Desktop Videoconferencing Offer Terminology Terminology About Data and Video Communications5 Connectivity Data Stations Modem Data Stations Analog Voice and Modem Data Analog Voice and Modem Data Modem Data-Only Modem Data-Only MLX Voice and Modem Data MLX Voice and Modem Data Isdn Terminal Adapter Data Stations MLX Voice and Isdn Terminal Adapter Data MLX Voice and Isdn Terminal Adapter Data Isdn Terminal Adapter Data-Only Isdn Terminal Adapter Data-Only Summary of Data Station Configurations Terminal Adapter Data Hunt Groups Other Supported Data TerminalsOther Resource Groups Personal Videoconferencing Data Hunt Group ConfigurationsVideo Systems Group Videoconferencing Personal and Group Video Connections Planning Overview System Forms To Plan Form Needed Assigning Extension Jacks Extension Jack Types Module Type Connects Guidelines for Digital Extension Jacks Modem Data-Only Stations Isdn Terminal Adapter Data-Only Stations Local Host Computer Data Stations Terminal Adapter-host LAN Workstations Terminal Adapter-LAN Video Systems Assigning Lines/Trunks to Data Video Stations August MCI Prism DMS Inwats DMS Outwats DMS FX Forms Needed Assigning Line Buttons in Hybrid/PBX Mode Assigning Pools and Lines/Trunks Hybrid/PBX Mode Only Assigning Line Buttons in Key Mode Planning Form Instructions Assigning Features to Data Stations Forms Needed Pool Dial-Out Code Hybrid/PBX Mode Only Calling Restrictions ARS Facility Restriction Level Hybrid/PBX Mode Only System Speed Dial Codes Creating Data Hunt Groups Guidelines Planning Form Instructions Digital Data/Video Stations Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Modifications Preparation Adding to the System Required Line/Trunk and/or Extension Modules MLX DLC QCC Modifications Adding to the System Adding New Trunks If Adding Complete these Forms Adding New Extensions If Adding Complete Adding Auxiliary EquipmentIf Adding Complete Upgrading Upgrade Overview Upgrading to Release Compatibility Programming Compatibility Yes 4.2 Backup file must be converted before it is restored Form Title Release 6.1 FormsPlanning Forms Planning Forms 5.0 Form Title Planning Forms Merlin LEGENDCommunications System Release CustomerA Support InformationA FCC Notification Repair Information Merlin LEGENDCommunications System Release Installation Operational Procedures DOC Notification Repair Information DOC Certification No 4095A CSA Certification No. LR Load No Merlin LEGENDCommunications System Release Merlin Legend Security of Your System Preventing Toll Fraud Toll Fraud Prevention Preventive Measures A-12 A-13 Customer Support Information Toll Fraud Prevention A-14 Security Risks Associated with the Remote Access Feature Other Security Hints Educating Users Educating Operators Detecting Toll Fraud Establishing a Policy Limiting Outcalling Choosing PasswordsImproving Physical Security Limited Warranty Limitation of Liability Remote Administration Maintenance Limitation of Liability August BSystem Forms System Forms B-2 Employee Communication Survey Form ECS-2 Form ECS-3 Form ECS-4 Form System PlanningForm Line/Trunk Capacity Control Unit Diagram System ModeAutomatic Maintenance Busy Backup Form Applications CAS SPM Audix CAS CTI Renumber System Networked SwitchForm 2a-1 Form 2a-2 Form 2a-3 Form 2a-4 Jacks Form 2a-5 219 7219 Form 2a-6 243 7243 Jacks Form 2a-7 Form 2a-8 291 7291 292 7292 Merlin Legend Communications System Release Form 2b-1 Form 2bSystem Numbering Digital Adjuncts Form 2b-2 Form 2b-3 Form 2b-4 Form 2b-5 Merlin Legend Communications System Release Form 2c-1 Loop-Start Reliable Disconnect Form 2c-2 Form 2c-3 Form 2c-4 Form 2d-1 Form 2dSystem Numbering Special Renumbers Merlin Legend Communications System Release Incoming Trunks Remote Access Form 3aForm 3a-1 Did and Private Network Tie Trunks Form 3a-2 Class of Restriction without Barrier Codes Form 3a-3 Barrier Code Class of Restriction with Barrier CodesForm 3a-4 Form 3b-1 Form 3bIncoming Trunks DS1 Connectivity 100D Module Form 3b-2 Module 3 Slot No Channel Groups PRI OptionsForm 3b-3 PRI Services Form 3b-4 Line Appearance Routing Incoming Services Form 3b-5 Dial Plan Routing Incoming Services Form 3b-6 Form 3b-7 Outgoing Tables Outgoing Services Network Selection TableSpecial Services Table Call-By-Call Service Table Form 3b-8 Form 3b-9 Number to Send Form 3b-10 Terminal Equipment Identifier TEI T1 Switched 56 Options Form 3b-11 Merlin Legend Communications System Release Trunks Tie Form 3c-1 Incoming Trunks Tie Form 3c-2 Form 3d-1 Form 3dIncoming Trunks did Form 3d-2 Merlin Legend Communications System Release Form 3e Automatic Route Selection WorksheetForm 3e-1 Preferred Trunk Pools Form 3f-1 Form 3fAutomatic Route Selection Tables Form 3f-2 Default Local Table Subpattern a Time of Day Form 3gForm 3g-1 Dial Form 3g Form 3h-1 LS-ID DelayForm 3h Merlin Legend Communications System Release CPN/BN Incoming Trunks BRI Options 800 NI-BRI ModuleIOC S Mlhg T200 Timer T203 TimerT303 Timer T305 Timer Form 4a Extension Copy Analog Multiline Telephone TemplateForm 4a-1 Master Extension Template Extension Button Diagram Form 4a-2 Form 4b-1 Form 4bAnalog Multiline Telephone Form 4b-2 Form 4c-1 Form 4cExtension Copy MLX Telephone Template Ring Button Diagram Form 4c-2 Form 4c-3 Form 4c Merlin Legend Communications System Release Form 4d-1 Form 4dMLX Telephone Form 4d-2 Orig.Only Button Diagram for MLX-16DP Telephone Form 4d-3 Merlin Legend Communications System Release Form 4e MFM Adjunct MLX Telephone Merlin Legend Communications System Release Optional Features Auto Callback Form 4fTip/Ring Equipment Form 4f-1 Merlin Legend Communications System Release Form 5a Direct-Line Console DLC AnalogForm 5a-1 Console Model Form 5a-2 Stat Form 5b Direct-Line Console DLC DigitalForm 5b-1 CTI PC Form 5b-2 Form 5c-1 Form 5cMFM Adjunct DLC Merlin Legend Communications System Release Form 5d Queued Call Console QCCForm 5d-1 Message Center Operator Merlin Legend Communications System Release Form 6a-1 Optional Operator FeaturesForm 6a Group Coverage Calls Form 6a-2Call Types Form 6b-1 Optional Extension FeaturesForm 6b Merlin Legend Communications System Release Form 6c-1 Form 6cPrincipal User of Personal Line Merlin Legend Communications System Release Form 6d Message-Waiting ReceiversForm 6d-1 System Notification Threshold 0-30 seconds Merlin Legend Communications System Release Form 6e-1 Form 6eAllowed Lists Form 6e-2 Form 6f-1 Form 6fDisallowed Lists Form 6f-2 Form 6f-3 Merlin Legend Communications System Release Form 6g Call Restriction Assignments and ListsForm 6g-1 ARS Form 6g-2 Form 6h-1 Authorization CodesForm 6h Form 6h-2 Pool Dial-Out Code Restrictions Merlin Legend Communications System Release Form 7a-1 Form 7aCall Pickup Groups Form 7a-2 Form 7b Group PagingForm 7b-1 See Form 2d Form 7b-2 Group No Page All Form 7c-1 Form 7cGroup Coverage Form 7c-2 Form 7d Group CallingForm 7d-1 Extensions Form 7d-2 Form 8a-1 System FeaturesForm 8a Merlin Legend Communications System Release Form 9a-1 Night Service Group AssignmentForm 9a Form 9a-2 Form 9b-1 Night Service Outward RestrictionForm 9b Form 9b-2 Night Service Options Form 9cForm 9c-1 Coverage Control Merlin Legend Communications System Release Form 10a Label Form Posted MessageForm 10a-1 Do not Disturb Merlin Legend Communications System Release System Speed Dial Form 10b-1 Form 10b-2 Form 10b-3 Form 10b-4 Form 10b-5 Form 10b-6 Service Observing Group Assignment Observer Ext. No Form CData Forms Table C-1. Data Forms Form No Form Title Data Forms C-2 Modem Data Station Data Form 1a Isdn Terminal Adapter Data Station Data Form 1b Trunks or Pools Data Hunt GroupsStations Delay Announcement Calls-in-Queue Alarm ThresholdCalling Group Options Hunt Type Overflow Coverage Coverage Group Receiver Digital Data/Video Station Data Form T1/PRI Planner Form Needed T1/PRI Planner D-3 Figure D-1. Sample DS1 Planning Map T1/PRI Planner D-5 T1/PRI Planner D-6 Installation Installation ContactsReference No Customer Order Number Module Service Ordered or Planned Line Coding Suppression Frame Format Line Signaling ModeSwitch Type PRI Service Only AMI-ZCS PRI B8ZS Preferred DS1 Planning Map Non-ComplexConfiguration Subscribed To Channels Assigned to Service PRI Identification Service ANI SIDANI REG# MCI Prism †† SID Extension Based SID Line Based DMS Local DMS Tie Trunk Digital Service PRI only T1/PRI Planner Merlin Legend Digital PBXAT&T Channel Service Unit CSU Testing ServiceAudible Ringing Source Echo Control Device Unit Load Calculation Direct Inward Dial did modules Unit Load Rules Unit Loads for the Hybrid/PBX ModeUnit Loads for Key or Behind Switch Mode Unit Load Worksheet Unit Module Qty Load = Total Optional Equipment† Network Access LinesTelephones Unit Load Worksheet F-6 Optional Equipment † Unit Load Worksheet F-8 NI-1 BRI Review NI-1 BRI Review G-2 IOC capability package S Multiline Hunt MLH NI-1 BRI Review G-4 NI-1 BRI Planner NI-1 BRI Vendor Type of Service Type of CO Switch Service Configurations Number of BRI Lines Ordered Additional Features NI-1 BRI Provisioning Isdn Ordering Code Capability S View DN1 Translations Lucent Technologies 5ESS Switch TranslationsIsdn Capability Package S CKT TN CKT LCCCKT RAX CPN Scrn DN2 Translations Note DSL information was built with DN1 Series Completion Feature Translations Maxb CHL1 ACT Usery PPB1 Usrn PPB2 Usrn NI-1 BRI Provisioning Iecp Dnic Iscn Screen 3 Recent Change DSL/BRCS Assignment User Info 5ESS Switch LABNSC1 Screen 4 Recent Change 5ESS Switch LABNSC1 Screen 7 Recent Change DMD CKT TN 2228703 CFDBLAC2228704 USPID0122287040 Display AU DNA K64 DNA Ekts AU DNA QTY H-18 Northern Telecom DMS-100 Switch Translations Version Functional IssueSonumber Ltid Provision DN2 using the following translations Version Issue Multiline Hunt Group Feature Translations Northern Telecom DMS-100 Switch Translations H-23 Northern Telecom DMS-100 Switch Translations H-24 Northern Telecom DMS-100 Switch Translations H-25 Northern Telecom DMS-100 Switch Translations H-26 Northern Telecom DMS-100 Switch Translations H-27 Northern Telecom DMS-100 Switch Translations H-28 Northern Telecom DMS-100 Switch Translations H-29 Siemens SSC Ewsd Switch Translations DISPACCESSEQN=20-0-5-4 EXEC’D Access DataIsdn Ordering Code Capability S Bcheqn =2 Bceqn = SP & AU3 CAT = IBA Bchdn =Bcdn = SP CT = LCC =BVCE EXEC’D Isdn Access Data NAVK1/BELLCORNJRB/APS 13.0 PS0071/000OMT-00/LEONLY View = EQN Continuation Text NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 SubscriberView = DN Bcdn = SP Bcdn = AU3 View = Dnct CT = CMD CAT = IBA LCC = PkgsdCOS = Icnd COS = RND Cosdat = SERCOMP-6851289 CT = CMD Interruption Text JOB Crblim = Interruption Text JOB CAT = IBA LCC = PkgsvCOS = Icnd COS = RND Cosdat = SERCOMP-6852199 Terminal Service Profile DATAMASKNO04328 Terminal Service Profile DataView = Tspdnct CT= CMD Interruption Text JOB View = TSP COS = Icnd COS = RND Cosdat = SERCOMP-6852299 96-01-18 162251 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6853119 96-01-18 162305 0959 OMT-00/LEONLY2816/04328 96-01-18 162313 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6853219 96-01-18 162327 0959 OMT-00/LEONLY2816/04328 COS = Icnd COS = RND Cosdat = SERCOMP-6851189 96-01-18 162340 0959 OMT-00/LEONLY2816/04328 Termlim = Tspcos = Chdbchr END JOB 0959 EXEC’D Network Engineering Forms Table I-1. Network Forms Used for Form Title Merlin LEGENDCommunications System Release Customer Information Account Team Information PRE Contract or Post Contract Merlin Legend R6 Design Implementation Guide Merlin Legend R6 Design Implementation Guide Customer Name Node Dial Plan information Intuity Tie Trunks Analog or Digital Merlin Legend R6.1 Design Implementation Guide Page ALS AccunetAdds AMI ANIARS Ascap B8ZS BIS BMI BRI BtmiCAS CAT Ccitt CCS CMS Conversant DCE DCPDFT DHG Identification Service Dial-out code Digital SignalLine Digital switch DIP switch DLC DnisDOS DS0 ESS EIAESF FCC FRL GPA Iclid HfaiHFU Isdn ConversantIs II/III LED LANLDN MFM Merlin LegendMerlin Mail Mode codes MLX telephoneModem Modem data NI-1 BRI OPT OPXPBX PFT Pstn ROM QCCRAM SAA SDNSID Smdr SPM Tapi UDP TsapiTTR UPS VACVDC VMI Index Conversant Calling Restrictions, 5-37 Calling restrictions, 5-35,5-37 Index IN-4 Dial tone, 2-17,3-41,3-49 Index IN-6 Index IN-7 INWATS, D-1 Tie Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Merlin LEGENDCommunications System Release Planning considerations, 3-45 planning form instructions IN-14 TAPI, GL-26 Index IN-16

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