Lucent Technologies 6.1 QCC Queue Priority Level Hybrid/PBX Mode Only, Pools Hybrid/PBX Mode Only

MERLIN LEGENDCommunications System Release 6.1		Issue 1
System Planning 555-661-112		August 1998
3 Lines/Trunks
	Selecting Line/Trunk Options	Page 3-16
	QCC Queue Priority Level
	(Hybrid/PBX Mode Only)	3

The QCC queue priority determines the order in which calls on each line/trunk are sent to QCC operator positions. You set the priority for each individual line/trunk.

Considerations to be used in deciding the priority level are discussed in the description of Queued Call Consoles in the Feature Reference.

Since incoming calls on DID and non-automatic-in tie trunks route to specific extension numbers, you cannot assign a QCC queue priority for these types of trunks. Also, QCC queue priority cannot be assigned to private network tandem trunk types (Legend-PBX or Legend-NTWK). However, calls received can be directed to the Listed Directory Number (LDN) which has queue priority set.

Planning Form Instructions

On Form 2c, for each line/trunk with All or an extension number in the QCC Operator to Receive Calls column, write the priority level (1 to 7) in the QCC Queue Priority Level column for each line/trunk used for incoming calls. (A value of 1 indicates the highest priority; a value of 7 indicates the lowest. The factory-set priority for calls received on all trunks programmed to ring in the queue is 4.)

Pools (Hybrid/PBX Mode Only) 3

The system can have up to 11 pools with factory-set dial-out codes of 70 and 890 through 899. When the system is set up, pools are assigned automatically (see the Feature Reference). If you want any lines/trunks grouped in a pool, you must manually assign each line/trunk to the pool of your choice. Use the instructions in this section.

NOTES:

1.Pools can be assigned to calling groups and all trunks within the pool are directed to members of the calling group. Individual trunks within a pool cannot be assigned to calling groups.

2.If the pool contains any dial-in trunks (such as DID trunks), the pool cannot be assigned to a calling group. Also, pools with private network tandem trunks should not be assigned to calling groups.

Decide whether to change the dial-out codes. Apply the same considerations as you do for reassigning extension numbers.