
Step | Verification step | Possible problems |
number |
|
|
2 | Does Ready appear in | Control panel shows an error. |
| the device control panel? |
|
| The control panel should |
|
| function without error |
|
| messages. |
|
Solutions
See Control panel messages for a list of common messages that will help you correct the error.
If the error persists, contact
HP Customer Care. See Service and support or the support flyer that came in the device box.
3Do information pages print?
Print a Configuration page. See Configuration page.
4Does the device copy?
Place the Configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without
Control panel displays an error | See Control panel messages for a list |
message. | of common messages that will help |
| you correct the error. |
Media does not move smoothly | Clean the paper path. See Clean the |
through the device paper path. | paper path. |
Poor print quality. | See Print quality problems. |
| If the error persists, contact |
| HP Customer Care. See Service and |
| support or the support flyer that came |
| in the device box. |
Poor copy quality from the ADF. | 1. If the print quality from the |
| internal tests and the copy from |
| the flatbed were acceptable, |
| clean the ADF scanning strip. |
| See To clean the scanner glass. |
| 2. If the ADF is damaged, replace |
| the ADF. See Changing the |
| automatic document feeder (ADF). |
Media does not move smoothly | 1. Clean the ADF pick roller and |
through the ADF path. | ADF separation pad. See |
| Cleaning the automatic document |
| feeder (ADF) pickup roller |
| assembly. |
| 2. If the problem persists, replace |
| the ADF pick roller. See |
| Changing the automatic |
| document feeder (ADF) pickup |
| roller assembly. |
| 3. If the problem persists, replace |
| the ADF. See Changing the |
| automatic document feeder (ADF). |
Poor copy quality from the flatbed. | 1. If the print quality from the |
| internal tests and the copy from |
| the ADF were acceptable, clean |
| the flatbed glass. See To clean |
| the scanner glass. |
| 2. If, after performing the |
| maintenance, the problem |
| persists, see Copy problems. |
If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box.
214 Chapter 14 Troubleshooting | ENWW |