HP 2820, 2840, 2830 manual Do information pages print?, Does the device copy?

Step	Verification step	Possible problems
number
2	Does Ready appear in	Control panel shows an error.
	the device control panel?
	The control panel should
	function without error
	messages.

Solutions

See Control panel messages for a list of common messages that will help you correct the error.

If the error persists, contact

HP Customer Care. See Service and support or the support flyer that came in the device box.

3Do information pages print?

Print a Configuration page. See Configuration page.

4Does the device copy?

Place the Configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well.

Control panel displays an error	See Control panel messages for a list
message.	of common messages that will help
	you correct the error.
Media does not move smoothly	Clean the paper path. See Clean the
through the device paper path.	paper path.
Poor print quality.	See Print quality problems.
	If the error persists, contact
	HP Customer Care. See Service and
	support or the support flyer that came
	in the device box.
Poor copy quality from the ADF.	1. If the print quality from the
	internal tests and the copy from
	the flatbed were acceptable,
	clean the ADF scanning strip.
	See To clean the scanner glass.
	2. If the ADF is damaged, replace
	the ADF. See Changing the
	automatic document feeder (ADF).
Media does not move smoothly	1. Clean the ADF pick roller and
through the ADF path.	ADF separation pad. See
	Cleaning the automatic document
	feeder (ADF) pickup roller
	assembly.
	2. If the problem persists, replace
	the ADF pick roller. See
	Changing the automatic
	document feeder (ADF) pickup
	roller assembly.
	3. If the problem persists, replace
	the ADF. See Changing the
	automatic document feeder (ADF).
Poor copy quality from the flatbed.	1. If the print quality from the
	internal tests and the copy from
	the ADF were acceptable, clean
	the flatbed glass. See To clean
	the scanner glass.
	2. If, after performing the
	maintenance, the problem
	persists, see Copy problems.

If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box.

214 Chapter 14 Troubleshooting ENWW