Problem

Cause

Pages did not print.

The device might not be pulling

 

media correctly.

 

The media is jamming in the

 

device.

 

The USB cable might be

 

defective or incorrectly

 

connected.

Other devices are running on your computer.

Solution

See Media-handling problems.

Clear the jam. See Clearing jams.

Disconnect the USB cable at both ends and reconnect it.

Try printing a job that has printed in the past.

Try using a different USB cable.

The device might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two USB ports on the computer.

246 Chapter 14 Troubleshooting

ENWW

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Image 262
HP 2830, 2840, 2820 manual See Media-handling problems