Performance problems
Problem
Faxes are transmitting or being received very slowly.
Cause | Solution |
The fax might be very complex, | Complex faxes take longer to |
such as one with many graphics. | be sent or received. Breaking |
| longer faxes into multiple jobs |
| and decreasing the resolution |
| can increase the transmission |
| speed. |
The fax activity logs or fax call reports are printing at inappropriate times.
The receiving fax machine might have a slow modem speed.
The resolution at which the fax was sent or is being received might be very high.
Your telephone line might not be working.
You are sending a fax via an international call.
The fax activity log or fax call reports settings are not correct.
The device only sends the fax at the fastest modem speed that the receiving fax machine can accept.
If you are receiving the fax, call and ask the sender to lower the resolution and resend the fax. If you are sending the fax, lower the resolution and resend the fax. See Changing the default light/dark (contrast) setting to change the default setting.
Hang up and resend the fax. Have the telephone company check the telephone line.
You must allow more time to transmit fax jobs internationally.
Print a Configuration page and check when the reports print. For instructions about setting log or report printing times, see To set the fax activity log to print automatically or Setting print times for the fax call report.
The device sounds are too loud or too soft.
The volume setting might not be adjusted correctly.
ENWW | Fax problems 263 |
