Problem

Cause

Faxes stop during sending.

The fax machine to which you

 

are sending might be

 

malfunctioning.

 

Your telephone line might not

 

be working.

A communication error might be interrupting the fax job.

Solution

Try sending to another fax machine.

Do one of the following:

Turn up the volume on the device, and then press START FAX on the control panel. If you hear a dial tone, the telephone line is working.

Disconnect the device from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to verify that the telephone line is working.

Change the redial-on- communication-error setting to On (see To change the redial- on-communication-error option).

The device is receiving faxes but is not sending them.

Outgoing fax calls continue to be dialed.

If your device is on a PBX system, the PBX system might be generating a dial tone that the device cannot detect.

A poor telephone connection might exist.

The fax machine to which you are sending might be malfunctioning.

Your telephone line might not be working.

The device automatically redials a fax number if the redial options are set to On.

Disable the detect-dial-tone setting. See Changing the detect-dial-tone setting.

Try again later.

Try sending to another fax machine.

Do one of the following:

Turn up the volume on the device and press START FAX on the control panel. If you hear a dial tone, the telephone line is working.

Disconnect the device from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working.

To stop the redials while the device is dialing, press CANCEL. To cancel a pending fax job, see Canceling a fax job. See Changing the redial settings to change the redial setting.

260 Chapter 14 Troubleshooting

ENWW

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HP 2840, 2830, 2820 manual Faxes stop during sending