Manuals / HP / Computer Equipment / Printer

HP 2820, 2840, 2830 Cleaning the paper path, Protocol trace, To restore the factory-set defaults

Models: 2830 2820 2840

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CAUTION

Note

This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the device.

To restore the factory-set defaults

1.On the device control panel, press MENU.

2.Use the < or the > button to select Service, and then press ENTER.

3.Use the < or the > button to select Restore defaults, and then press ENTER. The device automatically restarts.

Cleaning the paper path

The device features a special cleaning mode to clean the paper path.

If you have access to HP Toolbox, HP recommends cleaning the paper path by using HP Toolbox. See Clean the paper path.

To clean the paper path

1.On the device control panel, press MENU.

2.Use the < or the > button to select Service, and then press ENTER.

3.Use the < or the > button to select Cleaning Mode, and then press ENTER.

A page feeds through the printer slowly. Discard the page when the process is completed.

4.Load plain letter or A4 paper when you are prompted.

5.Press ENTER again to confirm and begin the cleaning process.

A page feeds through the printer slowly. Discard the page when the process is completed.

T.30 protocol trace

Use a T.30 protocol trace report to troubleshoot fax transmission issues.

To print a T.30 protocol trace report

Send a fax from the device or receive a fax to the device from another fax machine, and then print a T.30 trace report after the fax prints.

1.On the device control panel, press MENU.

2.Use the < or the > button to select Service, and then press ENTER.

3.Use the < or the > button to select Print T.30, and then press ENTER. The device exits the menu settings and prints the reports.

Explanations of some of the report’s column heading follow:

●Date and Time identify when the fax begins.

●Type is the type of fax activity: send or receive.

ENWW	Troubleshooting tools 271

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HP 2820, 2840, 2830 Cleaning the paper path, Protocol trace, To restore the factory-set defaults, To clean the paper path

Contents

HP Color LaserJet 2820/2830/2840 Page User Guide Copyright and License Trademark Credits Page Customer self-repair Service and supportHP direct ordering for accessories or supplies Software help HP service informationHP service agreements HP ToolboxTable of contents Viii PrintingFax Scan Photo Xii Managing the device and maintenanceXiii Managing suppliesXiv Appendix a Accessories and ordering informationDevice basics Using the device Quick access to device informationWhere to look for more information Setting up the deviceQuick access to device information HP Color LaserJet 2830 all-in-one Device configurationsHP Color LaserJet 2820 all-in-one HP Color LaserJet 2840 all-in-one Device features Supplies Energy savingsEconomical printing Online user guide that is compatible with Back view Device partsFront view Interface ports HP Color LaserJet 2820 all-in-one printer, scanner, copier Control panelEnww Software HP Color LaserJet 2820/2830/2840 all-in-one software Printer driversSoftware and supported operating systems Software tips How do I gain access to the device features?Printer drivers Software for WindowsHow do I get the latest printing software? What other software is available?PPDs Mac OS Software for MacintoshHP Toolbox HP DirectorEmbedded Web server EWS Software installationTypical installation Minimum installation Double-clickAdd or Remove Programs Uninstalling the printing softwareUsing Add or Remove Programs to uninstall Uninstalling software for MacintoshMedia specifications General guidelines Media Dimensions Weight Capacity Supported media weights and sizesTray 1 specifications Automatic document feeder ADF paper sizes Optional tray 2 specificationsMedia Dimensions Weight or thickness Capacity Printing and storage environment Enww Using the device To load tray Loading traysLoading tray To load optional tray Loading optional trayTo load originals onto the flatbed scanner Loading documents to scanTo load originals into the automatic document feeder ADF Changing the device control-panel display language Using the device control panelChanging the default media size To change the default paper tray type Using the device volume controlsChanging the default paper tray configuration To change the default paper tray sizeTo change the ring volume of the fax To change the alarm volumeTo change the volume for the fax To change the device control panel key-press volume Enww Printing To print from Windows Printing from WindowsTo print from the Macintosh OS Printing from the Macintosh OSSelecting a type or size Using the PCL printer-driver Help Windows onlySelecting a source Printing multiple pages on one sheet of paper N-up printing Creating and using watermarksCreating and using Quick Sets Printing in grayscaleReducing or enlarging Fit to Maximizing print speed for letter-size paper Selecting an output location Setting a custom paper size Preprinted forms and letterhead Printing on special mediaGlossy paper Colored paperHeavy paper EnvelopesTransparencies HP LaserJet Tough paperLabels Printing on different paper for the first To duplex manually Printing on both sides duplexing manuallyOn the Finishing tab, select Print on Both Sides Printing bookletsTo print booklets Enww Canceling a print job Enww Printing with color Changing the color settings HP ImageREt Using colorMedia selection Manual color options Automatic versus Manual color adjustmentManaging color options Print in GrayscaleRGB Color Halftone optionsNeutral Grays Matching colors Copy Starting a copy job Canceling a copy job To adjust the default copy quality Adjusting the copy qualityTo adjust the copy quality for the current job To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size To change the default copy-collation setting Changing the copy-collation settingTo change the number of copies for the current job To change the default number of copiesChanging the number of copies To copy a multiple-page stack of two-sided originals Copying photos, two-sided originals, or booksTo copy a photo To copy a book Fax Changing the silence-detect mode To enter text from the control panel Specifying the fax settingsTo set the fax header To set the time and dateTo send a fax to one recipient To adjust the resolution for the current fax jobSending faxes To send a fax to multiple recipients To send a fax by using a group-dial entryTo send a fax to a group manually ad hoc faxing To use manual dial with the flatbed scanner Using manual dialTo use manual dial with the automatic document feeder ADF To redial manually Redialing manuallyTo cancel a fax job by using the Fax Job Status Canceling a fax jobTo cancel the current fax job To send a fax from the software Mac OS 10.2 or Sending faxes by using the softwareTo send a fax from the software Windows 2000 or XP Fax Receiving faxes To receive faxes when you hear fax tonesTo send a fax by dialing from a telephone Sending a fax by dialing from a telephoneTo change the default light/dark contrast setting Changing the default light/dark contrast settingTo change the default resolution setting Changing the default resolution settingTo change the default glass-size setting Changing the default glass-size settingTo select tone-dialing or pulse-dialing Selecting tone-dialing or pulse-dialing modeTo change the redial-on-no-answer option Changing the redial settingsTo change the redial-on-communication-error option To change the redial-on-busy optionReceiving faxes to your computer To turn off the receive-to-PC setting from the control panelTo set the answer mode Setting the answer modeTo change ring patterns for call answering Changing ring patterns for call answeringTo set the number of rings-to-answer Changing the rings-to-answer settingUsing the rings-to-answer setting Recommended rings-to-answer settingTo change autoreduction for incoming faxes Changing autoreduction settings for incoming faxesTo block or unblock a fax number Blocking or unblocking fax numbersTo program speed-dial entries and one-touch keys To manage group-dial entries To delete speed-dial entries and one-touch keysTo program speed-dial entries or one-touch keys quickly To delete group-dial entries To program group-dial entriesTo delete all phone book entries To delete an individual from a group-dial entryButton number Characters Using dialing charactersTo insert a pause To set the dial prefix Inserting a dial prefixTo send a delayed fax Sending a delayed faxTo change the detect-dial-tone setting Changing the detect-dial-tone settingTo use billing codes Using billing codesTo change the billing-code setting To reprint a fax To change the fax reprint settingsReprinting a fax To delete faxes from memory Deleting faxes from memoryTo use fax forwarding Using fax forwardingTo make an extension telephone available to receive faxes Making an extension telephone available to receive faxesTo poll request a fax from another fax machine Using fax pollingTo change the silence-detect mode Changing the silence-detect modeTo make stamp-received faxes available Creating stamp-received faxesTo change the error-correction setting Setting the fax-error-correction modeTo change the V.34 setting Changing the V.34 settingFax 117 ScanUnderstanding scanning methods Scanning to a folder Scanning from the device control panel WindowsProgramming the device Scan to button Scanning to e-mailEnww Canceling a scan job To view HP Director Scanning by using HP Director WindowsScanning from the device and HP Director Macintosh Scanning to a software program Scanning to a fileUsing page-by-page scanning To scan from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program Scanning from a WIA-enabled program Windows XP onlyScanning a book Scanning a photo or a bookScanning a photo Enww Readiris Scanning by using optical character recognition OCR softwareRecommended color settings Scanner resolution and colorResolution and color guidelines Intended use Recommended resolutionColor Setting Recommended useEnww 133 10PhotoInserting a memory card Changing default settings Changing job settings Printing photos directly from the memory card Printing photos from a proof sheet Printing an index Photo 141 11How do I?Print How do I? Print on special media, such as glossy or photo paper Print on envelopes and custom media sizes Print on both sides of the paperClick the System Settings tab Enww Network How do I? Set up the device and use it on the networkClick Install HP Color LaserJet Software Faxes Click Password Set my network passwordClick the Network Settings tab Print all the photos that are stored on a memory card Enable or disable memory cardsPhoto How do I? Print a particular photo from a memory cardSave photos from a memory card to my computer Use a proof sheetReduce or enlarge an original Copy How do I?Send a fax from the device Fax How do I?Create a fax cover To change default fax send settingsTo change default fax receive settings Answer Mode AutomaticClick Pages in Document Tray Send a fax from my computerTo create a cover page template To create a cover page from a programTo send a fax directly from another program Receive faxes to my computerTo send a fax from HP Toolbox To send a fax from the HP LaserJet Send Fax softwareClick Fax Phone Book Set up speed dialsTo set up speed dials Forward received faxes to another fax numberClick Fax Receive Log View and print previously received faxesAdd or delete a contact To add a contactTo delete a contact Import contacts from another sourceCreate a new group list Standard Fine Super Fine Photo Save a scan to a folder on my computer Set up the Scan to button on the control panelScan How do I? Scan from the device control panelTo add an e-mail address Send a scan to an e-mail messageAdd or edit e-mail addresses for scanning to e-mail Add or edit folders for scanning to a folderTo edit a folder To add a folderReceive toner warning e-mail messages from the device Clean the paper pathOther How do I? Receive toner warnings from the device at my computerReplace print cartridges Restore factory-set default settingsClick the Troubleshooting Tools link View the control-panel menu items for the deviceEnww Replace the imaging drum Enww To clear a media jam inside the device Clear jamsTo clear output area jams Enww To clear a media jam from the automatic document feeder ADF Enww Click Continue Order new suppliesEnww 177 12Managing the device and maintenanceUsage ConfigurationInformation pages DemoSupplies Status Enww To view HP Toolbox HP ToolboxScan to tab Status tabFax tab Documentation tab Troubleshooting tabPrint Settings tab Device Settings pagesSystem Settings tab HP Toolbox links Fax Settings tabCopy Settings tab Network Settings tabTo view Macintosh Configure Device Macintosh Configure Device Mac OS 10.2Embedded Web server FeaturesTo print the fax activity log Fax logs and reportsPrinting the fax activity log Printing a fax call reportTo set the print times for the fax call report Setting print times for the fax call reportTo print a fax call report Printing the block-fax list Including the first page of each fax on the fax call reportPrinting a phone book report Printing the billing-code reportTo print all fax reports Printing all fax reportsTo print the block-fax list To clean the lid backing Cleaning the deviceTo clean the exterior To clean the scanner glassCleaning the paper path To clean the paper path from the device control panel To clean the paper path from HP ToolboxTo change the ADF Changing the automatic document feeder ADFEnww To change the ADF pickup roller assembly See Service and support To clean the ADF pickup roller assembly Enww 201 13Managing suppliesChecking status and ordering supplies To check status and order supplies by using HP ToolboxStoring supplies Replacing and recycling supplies HP policy on non-HP supplies Resetting the printer for non-HP suppliesHP fraud hotline To replace a print cartridge Changing a print cartridgeEnww To change the imaging drum Changing the imaging drumEnww 211 14TroubleshootingSupport strategy Possible problems Troubleshooting processTroubleshooting checklist Step Verification step Number Is the power on?Does the device copy? Do information pages print?Does the device print from the computer? Does the device receiveDoes the device recognize and print from a memory card? Possible problems SolutionsAlert and warning messages Control panel messagesAlert and warning messages Communication error Comm. errorDevice error. Enter to Engine errorSending the fax Control panel message Description Fax is busy Canceled sendFax was busy. The device has canceled Fax memory full Canceling recvFax recv. error Group dial not allowed in group Control panel message Description Fax Send errorMem. low 1 copy Press cancel Fit to Page on flatbed onlyNo fax answer Redial pending No document sentPaper jam in area Proof Sheet Flatbed Only Scanning error Cannot connectControl panel message Description Photo Job Pending Photos Not FoundCritical error messages Critical error messages54.2, 55.1, 59.16, 59.192 Control panel message Description Scanner ErrorErrors Hardware error Fan Error Turn off then on Error Turn off then onSensor error Control panel message Description Engine errorError Tips to avoid media jams Where to look for jamsClearing jams Media jams occur in the deviceFew sheets have been printed To clear output area jams Media jams occur in the automatic document feeder ADF Open the ADF cover Enww Improving print quality Print problemsPrint quality problems Identifying and correcting print defects Print-quality checklistGeneral print quality issues Solution Problem Cause Print is light or fadedHP specifications Problem Cause Media might not meet HP specifications ProblemPaper tab and set Type is to Printed page contains Solving issues with color documents Device might not be correctly configured Print-media guidelines Media-handling problemsSolving print-media problems Problem Cause Solution Performance problemsSee Media-handling problems Cause Solution Scan problemsSolving scanned image problems Part of the image did not scan Preventing problems Scan quality problemsLoaded upside down Solving scan-quality problemsProblem Cause Blank pages Image problems Copy problemsPreventing problems From a faulty paper lot Media guides might be incorrectly adjusted More information Enww Problems receiving faxes Fax problemsFax problems Received while the input tray is Problems sending faxes Faxes stop during sending Voice call problems Print is skewed Pages are curled or wrinkled See Using the device volume controls Proof sheet not printing Memory card problemsMissing or wrong files Index page not printingProof sheet not scanning Issues with photo printingWrong photo printed Photo did not print Scanner did not read proof sheet Fax reports Troubleshooting toolsDevice pages and reports Billing-code report Fax activity logFax call report Phone book reportTo view HP Toolbox Service menuTroubleshooting tab Restoring the factory-set defaultsProtocol trace Cleaning the paper pathTo restore the factory-set defaults To clean the paper pathWas the device exposed to an electric or magnetic field? Becomes blank273 Accessories and orderingInformation Product name Description SuppliesProduct name Description Part number MemoryCable and interface accessories Paper-handling accessories Inkjet paper is not recommended for this device Paper and other print mediaUser-replaceable parts Print problemsLanguage Part number Supplementary documentationUser guides Hewlett-Packard limited warranty statement Service and supportAppendix B Service and support Print Cartridge and Imaging Drum Limited Warranty Statement Enww Priority Onsite Service Availability of support and serviceHP maintenance agreements Onsite service agreementsEnww Electrical specifications Device specificationsPhysical specifications Supplies specificationsSPL-Bystander Position Declared per ISO 9296 Environmental specificationsSound Power Level Declared per ISO 9296 Recommended Operating StorageIntroduction Regulatory informationTelephone Consumer Protection Act United States IC CS-03 requirements EU statement for telecom operation New Zealand telecom statements HP LaserJet printing supplies Environmental Product Stewardship programOzone production Energy consumptionNon-U.S. returns Paper Material restrictions NederlandsTaiwan Product Options Declaration of conformityHP Color LaserJet 2830 and 2840 all-in-one Korean EMI statement Country-/region-specific safety statementsLaser safety statement Canadian DOC statementLaserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementADF GlossaryIsdn Twain USB Index Symbols/NumericsEnww Enww Enww Enww ADF Enww Enww Enww See also trays Enww Enww Page Q3948-90901