Manuals
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2830, 2840, 2820
manual
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Troubleshooting
Specs
Install
Error codes
To change the alarm volume
Password
Changing default settings
Sending a delayed fax
Symbols/Numerics
Maintenance
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Chapter 5 Printing
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Contents
HP Color LaserJet 2820/2830/2840
Page
User Guide
Copyright and License
Trademark Credits
Page
HP direct ordering for accessories or supplies
Service and support
Customer self-repair
HP Toolbox
HP service information
HP service agreements
Software help
Table of contents
Printing
Viii
Fax
Scan
Photo
Managing the device and maintenance
Xii
Managing supplies
Xiii
Appendix a Accessories and ordering information
Xiv
Device basics
Setting up the device
Quick access to device information
Where to look for more information
Using the device
Quick access to device information
HP Color LaserJet 2820 all-in-one
Device configurations
HP Color LaserJet 2830 all-in-one
HP Color LaserJet 2840 all-in-one
Device features
Economical printing
Energy savings
Supplies
Online user guide that is compatible with
Front view
Device parts
Back view
Interface ports
Control panel
HP Color LaserJet 2820 all-in-one printer, scanner, copier
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Software
Software and supported operating systems
Printer drivers
HP Color LaserJet 2820/2830/2840 all-in-one software
How do I gain access to the device features?
Software tips
What other software is available?
Software for Windows
How do I get the latest printing software?
Printer drivers
HP Director
Software for Macintosh
HP Toolbox
PPDs Mac OS
Typical installation
Software installation
Embedded Web server EWS
Minimum installation
Uninstalling software for Macintosh
Uninstalling the printing software
Using Add or Remove Programs to uninstall
Double-clickAdd or Remove Programs
Media specifications
General guidelines
Tray 1 specifications
Supported media weights and sizes
Media Dimensions Weight Capacity
Media Dimensions Weight or thickness Capacity
Optional tray 2 specifications
Automatic document feeder ADF paper sizes
Printing and storage environment
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Using the device
Loading tray
Loading trays
To load tray
Loading optional tray
To load optional tray
Loading documents to scan
To load originals onto the flatbed scanner
To load originals into the automatic document feeder ADF
Changing the default media size
Using the device control panel
Changing the device control-panel display language
To change the default paper tray size
Using the device volume controls
Changing the default paper tray configuration
To change the default paper tray type
To change the volume for the fax
To change the alarm volume
To change the ring volume of the fax
To change the device control panel key-press volume
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Printing
Printing from Windows
To print from Windows
Printing from the Macintosh OS
To print from the Macintosh OS
Selecting a source
Using the PCL printer-driver Help Windows only
Selecting a type or size
Printing in grayscale
Creating and using watermarks
Creating and using Quick Sets
Printing multiple pages on one sheet of paper N-up printing
Reducing or enlarging Fit to
Maximizing print speed for letter-size paper
Selecting an output location
Setting a custom paper size
Colored paper
Printing on special media
Glossy paper
Preprinted forms and letterhead
Envelopes
Heavy paper
Labels
HP LaserJet Tough paper
Transparencies
Printing on different paper for the first
Printing on both sides duplexing manually
To duplex manually
To print booklets
Printing booklets
On the Finishing tab, select Print on Both Sides
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Canceling a print job
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Printing with color
Changing the color settings
Media selection
Using color
HP ImageREt
Print in Grayscale
Automatic versus Manual color adjustment
Managing color options
Manual color options
Neutral Grays
Halftone options
RGB Color
Matching colors
Copy
Starting a copy job
Canceling a copy job
To adjust the copy quality for the current job
Adjusting the copy quality
To adjust the default copy quality
To adjust the lighter/darker setting for the current job
Adjusting the lighter/darker contrast setting
To adjust the default lighter/darker setting
Reducing or enlarging copies
To reduce or enlarge copies for the current job
To change the default copy size
Changing the copy-collation setting
To change the default copy-collation setting
Changing the number of copies
To change the default number of copies
To change the number of copies for the current job
To copy a photo
Copying photos, two-sided originals, or books
To copy a multiple-page stack of two-sided originals
To copy a book
Fax
Changing the silence-detect mode
Specifying the fax settings
To enter text from the control panel
To set the time and date
To set the fax header
Sending faxes
To adjust the resolution for the current fax job
To send a fax to one recipient
To send a fax by using a group-dial entry
To send a fax to multiple recipients
To send a fax to a group manually ad hoc faxing
To use manual dial with the automatic document feeder ADF
Using manual dial
To use manual dial with the flatbed scanner
Redialing manually
To redial manually
To cancel the current fax job
Canceling a fax job
To cancel a fax job by using the Fax Job Status
To send a fax from the software Windows 2000 or XP
Sending faxes by using the software
To send a fax from the software Mac OS 10.2 or
Fax
To receive faxes when you hear fax tones
Receiving faxes
Sending a fax by dialing from a telephone
To send a fax by dialing from a telephone
Changing the default light/dark contrast setting
To change the default light/dark contrast setting
Changing the default resolution setting
To change the default resolution setting
Changing the default glass-size setting
To change the default glass-size setting
Selecting tone-dialing or pulse-dialing mode
To select tone-dialing or pulse-dialing
To change the redial-on-busy option
Changing the redial settings
To change the redial-on-communication-error option
To change the redial-on-no-answer option
To turn off the receive-to-PC setting from the control panel
Receiving faxes to your computer
Setting the answer mode
To set the answer mode
Changing ring patterns for call answering
To change ring patterns for call answering
Recommended rings-to-answer setting
Changing the rings-to-answer setting
Using the rings-to-answer setting
To set the number of rings-to-answer
Changing autoreduction settings for incoming faxes
To change autoreduction for incoming faxes
Blocking or unblocking fax numbers
To block or unblock a fax number
To program speed-dial entries and one-touch keys
To program speed-dial entries or one-touch keys quickly
To delete speed-dial entries and one-touch keys
To manage group-dial entries
To program group-dial entries
To delete group-dial entries
To delete an individual from a group-dial entry
To delete all phone book entries
To insert a pause
Using dialing characters
Button number Characters
Inserting a dial prefix
To set the dial prefix
Sending a delayed fax
To send a delayed fax
Changing the detect-dial-tone setting
To change the detect-dial-tone setting
To change the billing-code setting
Using billing codes
To use billing codes
Reprinting a fax
To change the fax reprint settings
To reprint a fax
Deleting faxes from memory
To delete faxes from memory
Using fax forwarding
To use fax forwarding
Making an extension telephone available to receive faxes
To make an extension telephone available to receive faxes
Using fax polling
To poll request a fax from another fax machine
Changing the silence-detect mode
To change the silence-detect mode
Creating stamp-received faxes
To make stamp-received faxes available
Setting the fax-error-correction mode
To change the error-correction setting
Changing the V.34 setting
To change the V.34 setting
Fax
Scan
117
Understanding scanning methods
Scanning to e-mail
Scanning from the device control panel Windows
Programming the device Scan to button
Scanning to a folder
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Canceling a scan job
Scanning by using HP Director Windows
To view HP Director
Scanning from the device and HP Director Macintosh
Scanning to a file
Scanning to a software program
Using page-by-page scanning
Scanning from a WIA-enabled program Windows XP only
Using TWAIN-compliant and WIA-compliant software
Scanning from a TWAIN-enabled program
To scan from a TWAIN-enabled program
Scanning a photo
Scanning a photo or a book
Scanning a book
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Scanning by using optical character recognition OCR software
Readiris
Intended use Recommended resolution
Scanner resolution and color
Resolution and color guidelines
Recommended color settings
Setting Recommended use
Color
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10Photo
133
Inserting a memory card
Changing default settings
Changing job settings
Printing photos directly from the memory card
Printing photos from a proof sheet
Printing an index
Photo
11How do I?
141
Print How do I?
Print on special media, such as glossy or photo paper
Print on both sides of the paper
Print on envelopes and custom media sizes
Click the System Settings tab
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Click Install HP Color LaserJet Software
Set up the device and use it on the network
Network How do I?
Faxes
Click the Network Settings tab
Set my network password
Click Password
Print a particular photo from a memory card
Enable or disable memory cards
Photo How do I?
Print all the photos that are stored on a memory card
Use a proof sheet
Save photos from a memory card to my computer
Copy How do I?
Reduce or enlarge an original
Fax How do I?
Send a fax from the device
Answer Mode Automatic
To change default fax send settings
To change default fax receive settings
Create a fax cover
To create a cover page from a program
Send a fax from my computer
To create a cover page template
Click Pages in Document Tray
To send a fax from the HP LaserJet Send Fax software
Receive faxes to my computer
To send a fax from HP Toolbox
To send a fax directly from another program
Forward received faxes to another fax number
Set up speed dials
To set up speed dials
Click Fax Phone Book
To add a contact
View and print previously received faxes
Add or delete a contact
Click Fax Receive Log
Import contacts from another source
To delete a contact
Create a new group list
Standard Fine Super Fine Photo
Scan from the device control panel
Set up the Scan to button on the control panel
Scan How do I?
Save a scan to a folder on my computer
Add or edit folders for scanning to a folder
Send a scan to an e-mail message
Add or edit e-mail addresses for scanning to e-mail
To add an e-mail address
To add a folder
To edit a folder
Receive toner warnings from the device at my computer
Clean the paper path
Other How do I?
Receive toner warning e-mail messages from the device
View the control-panel menu items for the device
Restore factory-set default settings
Click the Troubleshooting Tools link
Replace print cartridges
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Replace the imaging drum
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Clear jams
To clear a media jam inside the device
To clear output area jams
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To clear a media jam from the automatic document feeder ADF
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Order new supplies
Click Continue
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12Managing the device and maintenance
177
Demo
Configuration
Information pages
Usage
Supplies Status
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HP Toolbox
To view HP Toolbox
Fax tab
Status tab
Scan to tab
Troubleshooting tab
Documentation tab
System Settings tab
Device Settings pages
Print Settings tab
Network Settings tab
Fax Settings tab
Copy Settings tab
HP Toolbox links
Macintosh Configure Device Mac OS 10.2
To view Macintosh Configure Device
Features
Embedded Web server
Printing a fax call report
Fax logs and reports
Printing the fax activity log
To print the fax activity log
To print a fax call report
Setting print times for the fax call report
To set the print times for the fax call report
Printing the billing-code report
Including the first page of each fax on the fax call report
Printing a phone book report
Printing the block-fax list
To print the block-fax list
Printing all fax reports
To print all fax reports
To clean the scanner glass
Cleaning the device
To clean the exterior
To clean the lid backing
Cleaning the paper path
To clean the paper path from HP Toolbox
To clean the paper path from the device control panel
Changing the automatic document feeder ADF
To change the ADF
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To change the ADF pickup roller assembly
See Service and support
To clean the ADF pickup roller assembly
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13Managing supplies
201
To check status and order supplies by using HP Toolbox
Checking status and ordering supplies
Storing supplies
Replacing and recycling supplies
Resetting the printer for non-HP supplies
HP policy on non-HP supplies
HP fraud hotline
Changing a print cartridge
To replace a print cartridge
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Changing the imaging drum
To change the imaging drum
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14Troubleshooting
211
Support strategy
Step Verification step Number Is the power on?
Troubleshooting process
Troubleshooting checklist
Possible problems
Do information pages print?
Does the device copy?
Does the device receive
Does the device print from the computer?
Possible problems Solutions
Does the device recognize and print from a memory card?
Alert and warning messages
Control panel messages
Alert and warning messages
Engine error
Comm. error
Device error. Enter to
Communication error
Fax memory full Canceling recv
Control panel message Description Fax is busy Canceled send
Fax was busy. The device has canceled
Sending the fax
Fax recv. error
Fit to Page on flatbed only
Control panel message Description Fax Send error
Mem. low 1 copy Press cancel
Group dial not allowed in group
No document sent
No fax answer Redial pending
Paper jam in area
Photos Not Found
Scanning error Cannot connect
Control panel message Description Photo Job Pending
Proof Sheet Flatbed Only
Critical error messages
Critical error messages
Error Turn off then on
Control panel message Description Scanner Error
Errors Hardware error Fan Error Turn off then on
54.2, 55.1, 59.16, 59.192
Error
Control panel message Description Engine error
Sensor error
Media jams occur in the device
Where to look for jams
Clearing jams
Tips to avoid media jams
Few sheets have been printed
To clear output area jams
Media jams occur in the automatic document feeder ADF
Open the ADF cover
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Print quality problems
Print problems
Improving print quality
General print quality issues
Print-quality checklist
Identifying and correcting print defects
HP specifications
Problem Cause Print is light or faded
Solution
Problem Cause
Problem
Media might not meet HP specifications
Paper tab and set Type is to
Printed page contains
Solving issues with color documents
Device might not be correctly configured
Media-handling problems
Print-media guidelines
Solving print-media problems
Performance problems
Problem Cause Solution
See Media-handling problems
Solving scanned image problems
Scan problems
Cause Solution
Part of the image did not scan
Scan quality problems
Preventing problems
Problem Cause Blank pages
Solving scan-quality problems
Loaded upside down
Preventing problems
Copy problems
Image problems
From a faulty paper lot
Media guides might be incorrectly adjusted
More information
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Fax problems
Problems receiving faxes
Fax problems
Received while the input tray is
Problems sending faxes
Faxes stop during sending
Voice call problems
Print is skewed Pages are curled or wrinkled
See Using the device volume controls
Index page not printing
Memory card problems
Missing or wrong files
Proof sheet not printing
Issues with photo printing
Proof sheet not scanning
Wrong photo printed Photo did not print
Scanner did not read proof sheet
Device pages and reports
Troubleshooting tools
Fax reports
Phone book report
Fax activity log
Fax call report
Billing-code report
Restoring the factory-set defaults
Service menu
Troubleshooting tab
To view HP Toolbox
To clean the paper path
Cleaning the paper path
To restore the factory-set defaults
Protocol trace
Becomes blank
Was the device exposed to an electric or magnetic field?
Information
Accessories and ordering
273
Supplies
Product name Description
Memory
Product name Description Part number
Cable and interface accessories
Paper-handling accessories
Paper and other print media
Inkjet paper is not recommended for this device
Print problems
User-replaceable parts
User guides
Supplementary documentation
Language Part number
Service and support
Hewlett-Packard limited warranty statement
Appendix B Service and support
Print Cartridge and Imaging Drum Limited Warranty Statement
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Onsite service agreements
Availability of support and service
HP maintenance agreements
Priority Onsite Service
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Supplies specifications
Device specifications
Physical specifications
Electrical specifications
Recommended Operating Storage
Environmental specifications
Sound Power Level Declared per ISO 9296
SPL-Bystander Position Declared per ISO 9296
Regulatory information
Introduction
Telephone Consumer Protection Act United States
IC CS-03 requirements
EU statement for telecom operation
New Zealand telecom statements
Energy consumption
Environmental Product Stewardship program
Ozone production
HP LaserJet printing supplies
Nederlands
Non-U.S. returns Paper Material restrictions
Taiwan
Declaration of conformity
Product Options
HP Color LaserJet 2830 and 2840 all-in-one
Canadian DOC statement
Country-/region-specific safety statements
Laser safety statement
Korean EMI statement
Finnish laser statement
Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat
Glossary
ADF
Isdn
Twain
USB
Symbols/Numerics
Index
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ADF
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See also trays
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Q3948-90901
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