Critical error messages (continued)
Control panel message | Description |
52 Scanner Error | The device has experienced an internal |
| hardware error. |
54.2, 55.1, 59.16, 59.192, 59.4, | The device has experienced an internal |
59.99 Errors | hardware error. |
57 Fan Error Turn off then on | The device has experienced a problem |
| with its internal fan. |
79 Error Turn off then on | The device has experienced an internal |
| firmware error. |
Recommended action
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.
If the error persists, contact
HP Customer Care. See Service and support or the support flyer that came in the device box.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.
If the error persists, contact
HP Customer Care. See Service and support or the support flyer that came in the device box.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
If the error persists, contact
HP Customer Care. See Service and support or the support flyer that came in the device box.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
If you have recently installed a memory DIMM in the device, turn off the device, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the device.
If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on.
If the error persists, contact
HP Customer Care. See Service and support or the support flyer that came in the device box.
226 Chapter 14 Troubleshooting | ENWW |
