Problem
Faxes that you send are not arriving at the receiving fax machine.
Cause
The receiving fax machine might be off or might have an error condition, such as being out of paper.
The originals might be incorrectly loaded.
A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.
Solution
Call the recipient to verify that the fax machine is on and ready to receive faxes.
Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner. See Loading trays
If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see Printing the fax activity log) and check the Status column for jobs that show a Pending designation.
Faxes you send include a block of gray shading at the end of each page.
Faxes you send have data missing from the end of each page.
You might be sending a fax from the flatbed scanner with the
You might be sending a fax from the flatbed scanner with the
Verify that the setting is correct. See Changing the default glass- size setting.
Verify that the setting is correct. See Changing the default glass- size setting.
Voice call problems
Problem | Cause |
Solution
Voice calls are not being received by the telephone or answering machine that is connected to the line.
The fax cord might not be correctly connected.
The answer mode or
The answering machine or telephone might not be functioning.
See the Getting Started Guide to check the installation. The device must be the first device connected to the telephone line.
See Setting the answer mode or Changing the
Connect the telephone or answering machine directly to the telephone line and determine if it works by itself.
Media-handling problems
Use the information in this table to solve problems that involve print media.
Note | For information about removing jams, see Clearing jams. |
ENWW | Fax problems 261 |
