ÂIf the drive letter chosen for the user might be conflicting with a drive letter in use on the Windows workstation, change the drive letter setting in the Windows pane of Workgroup Manager or change the mappings of other drive letters on the workstation.
Solving Preference Management Problems
This section describes problems you might encounter while using Workgroup Manager to set up accounts or manage Mac OS X clients. It also provides troubleshooting tips and possible solutions.
If your problem is not addressed here, check Workgroup Manager Help or consult the Apple Service & Support website (www.apple.com/support/).
Testing Your Managed Client Settings
If your managed computers use Mac OS X v10.5 or later, you can view managed settings in System Profiler on the computers.
Settings are organized by preference. For example, all managed Finder settings are listed in com.apple.finder.
To view managed client settings in System Profiler:
1On a client computer, open System Profiler.
2Open the Software disclosure triangle and then choose Managed Client.
If Users Don’t See a List of Workgroups at Login
If a user with a network account doesn’t see a list of workgroups at login:
ÂThe user may not be in a group or may be in only one group. Hold down the Option key during login to show the list of workgroups.
ÂThe user’s computer may not have its login preferences managed. In the Access pane of login preferences, select “Always show workgroup dialog during login.” This preference is only available for clients with Mac OS X v10.5 or later.
Your client computers must use Mac OS X v10.4 or later to select from workgroups. For more information about how to set login window access settings, see “Customizing the Workgroups Displayed at Login” on page 193.
If Users Can’t Open Files
Ordinarily, when users
Chapter 11 Solving Problems
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