HP Network Direr Software Products manual Events related to phones

766CHAPTER 18: NBX SUPPORT

Events related to phones

When a phone becomes unavailable, an event will be logged. This event can have two causes:

■The phone stopped responding to the IP Ping Service: This event only applies to phones that have an IP address assigned. This event resolves when the phone responds to the IP Ping Service again.

■The phone status has changed to Offline: 3Com Network Director polled the NBX Call Processor and found that the phone Status is now Offline. This event resolves when the phone status changes.

Events related to other links or devices on the network

Even if both the NBX Call Processor and the phones are available, some network conditions might cause calls to be dropped, or result in a loss of voice quality noticeable as delays or jitter. For instance, the following network conditions could affect the voice network:

■High number of packets being dropped on switches

■High number of error frames on links

■High link utilization

■Switch becomes unavailable

In all these cases, an event will be logged. Details shown for this event will include information such as:

■What might be the cause of the problem

■What effect this may have on the voice network

■How to resolve this condition

The events resolve when the network condition becomes acceptable again.

Launching NetSet Launching NetSet for the NBX Call Processor

There are several ways to launch NetSet for an NBX call processor using 3Com Network Director:

■ By selecting the NBX Call Processor icon on the map, then selecting the Device > Web Management menu option on the main menu

■ By right-clicking the NBX Call Processor icon on the map and selecting Web Management in the menu which appears.