HP Network Direr Software Products manual NBX Support

772CHAPTER 18: NBX SUPPORT

The wrong username/password was specified for the NBX Call

Processor

If the wrong username/password was specified for the NBX Call Processor on your network, NBX devices will be represented by an end-station icon and will show the following device type:

■Generic IP Device, if an IP address was assigned to the device.

■Generic Device, if no IP address was assigned to the device.

To check whether a wrong username and password is the cause of the problem, select the NBX Call Processor icon on the map and call the Device > Web management menu option. This will launch NetSet in your default browser.

If you are not required to log in, this means 3Com Network Director is using the correct username and password for the NBX Call Processor.

If you are required to log in, this means 3Com Network Director is not using the correct username and password for the NBX Call Processor and explains why no phones are displayed on the map.

To resolve this:

1Make a note of the IP address for the NBX Call Processor. You can do this by selecting the View > Labels > IP Address menu option.

2Make sure you know the administrator username and password for the NBX Call Processor.

3Rediscover the network using the Tools > Network Discovery… menu option

4Go through the steps of the wizard, as described in “The Network Discovery Wizard” on page 109, until you reach the NBX Voice Network step

5In the NBX Voice Network step, select Yes and click Next

6In the NBX Call Processors step which appears, if the NBX call processor is not visible in the table, click Add to open the Add NBX Call Processor dialog box, otherwise select the NBX call processor and click Edit to open the Edit NBX Call Processor dialog box.

7In the Add/Edit NBX Call Processor dialog box, specify the IP address, username and password for the NBX Call Processor, then click OK. This