HP Network Direr Software Products manual Select the Tools Device Warranty menu option

496CHAPTER 12: CONFIGURING SINGLE DEVICES

Key Considerations The following section provides assistance when administering devices.

Troubleshooting Some advice on errors are outlined as follows:

The Device Warranty dialog box is not displayed after a Network

Discovery

One possible explanations for this is that the Device Warranty dialog box is disabled. To check this:

1Launch the Options dialog box by selecting the Tools > Options menu.

2Select the General tab.

3Check that the Show the Device Warranty dialog box after a network discovery check box is selected. If it is not selected, click on the check box to select this option.

The other explanation for this is that there are no devices to register. To check this:

1Select the Tools > Device Warranty menu option.

2If all the devices on your network have already been registered, a message, as shown in Figure 258, is displayed.

Figure 258 Warning Message

3Com Network Director lists some devices as unregistered, although you have already registered them on the 3Com website

The reason for this is that 3Com Network Director only knows about devices that were registered using 3Com Network Director. If the devices were registered on the 3Com website, 3Com Network Director will think these devices are as yet unregistered.