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Why can’t I log in to the 3Com support web site? 55

I want to install my upgrade from 3Com Network Supervisor Advanced Package v2.0 to 3Com Network Director on a different workstation. 55

I want to upgrade my copy of 3Com Network Supervisor Advanced Package v2.0 to 3Com Network Director v1.0 56

Troubleshooting 58

My license key to upgrade from 3Com Network Supervisor Advanced Package v2.0 is rejected 58

3M AIN W INDOW

Overview 61

Key Concepts		62
Map Files		62
Components		63
Map	63
Tree	63

Toolbar 63

Status Bar		63
Main Menu		64
File	64
Edit	65

View 66

Device 69

Monitoring 70

Alerts/Events 71

RMON 71

Tools	72
Help	73
File > Lock Menu Option			73
File > Exit Menu Option			74
View > Show Toolbar Menu Option				74
Tools > Scheduled Tasks Menu Option				74
Tools > Options Menu Option 76
General		77
Device Management			78
Internet		80
Discovery		81

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HP Network Direr Software Products manual Main Window

Contents

3C15500 3Com Network Director User GuideUnited States Government Legend 3Com Corporation Campus Drive Marlborough MA USAPage Page Contents Product Activation Main Window Monitoring Logging VLANs Discovering the Network128 Other Clouds 103110 124 Summary Pane 126158 Device Icons Pull-Right Menu for Devices 161 143166 167 Clouds 217 193245 225 Files Associated with Saved Maps 226 Network Login241 242 Properties Dialog Box for a Subnet 244282 Overview321 Showing Thresholds 289290 Exporting a Graph Zooming into a Graph 291 300337 325 Alerts343 378 364 Attaching Alerts to Items 366 Configuring Alerts369 Examples Viewing the Unresolved Events for a Subnet 370 371400 383No Graph Available for an Event 383 395 Mapping file format425 What is Rmon 404404 History Host 405 405 Matrix 406458 455471 Configuring Single Devices 497 Vlan Management568 550Useful Information and References 569 584 Editing Device and Port Selections Configuring Access Rights 596 Configuring Trusted IP HostsConfiguring the Device as a Radius Client Reference C644 Prioritizing a Video Conferencing Application 645 635 Applications Step 636 Application Field Values 637648 662 652 DiffServ Codepoint FieldServers That Cannot be Selected for Blocking 660 661Agent Image Filenames 676Overview Key Concepts 681 Multi-Site Networks NBX Support 761 Monitoring a Phone Monitoring a Line Card 762 770 NBX NetSet Key Considerations Troubleshooting768 Useful Information and References 769 NBX system 787 Specify Device Being Replaced Step 788 784 Device Backup Events789 Specify Telnet Login Information Step 790 792 Restore Summary Report Setup Components795 Configuration Source Type Step 793793 Specify Source Backup Step 794 Why Errors can Occur during Restore and Setup 809About Device View 852 Management Support Matrix 3C OM D Evice V IEW855 Register Your Product to Gain Service BenefitsPage Page About this Guide Convention Description List conventions that are used throughout this guideText Conventions Icon DescriptionPddtechpubscomments@3com.com Which can be accessed through the applicationAbout this Guide Getting Started All its major featuresUse Windows Explorer to browse the CD and access the files Displayed which enables you to Start using 3Com Network Director with your 3Com devicesCreate a new network map Community Strings Step Discovery Type StepSpecify Subnets Step Monitor Core Devices and Links StepSummary Step Scheduled Discovery StepCoexistence with 3Com Network Director Using saved Network Supervisor maps Device Warranty feature Using saved 3Com Network Supervisor filesNetwork Discovery Main WindowNetwork Monitoring Main Features For more information, see Upgrading Device Software on For more information, see Bulk Configuration onMain Features Getting Started This chapter covers the following topics Describes how to activate 3Com Network DirectorCustomer support for 3Com Network Director for the duration Relating to both this and other associated productsStarts with ‘3C’ This number when it is first installedProcess Product Number the part number of your software, whichAbout Dialog Before Registration Activation Wizard License Key Wizard consists of two steps as followsIf you prefer, you can register your product manually at Network Director US, Canada and Latin AmericaOutside US, Canada and Latin America Activating 3ComWhere can I find the license key for 3Com Network Director? What if I lose my Activation Key after registration? What product number is right for me?Why can’t I log in to the 3Com support web site? Product Activation Key Considerations License Key Warning Troubleshooting Product Activation Director Main WindowTo the main window Describes the operations you can perform from this window Following section describes the features of the main windowFor a selected link the text displayed is Menu Item Hot Key Operation File MenuMenu Item Hot Key Operation Edit MenuSee Deleting Items from the Map View MenuGrouped Network View on Background Images on Management on page 491 for more Device MenuMonitoring Menu Device SetupRmon Menu Alerts/Events MenuStatistics group on page 417 for Tools MenuUser Guide on Tree SavedScheduled Tasks Menu Option File New File Open Edit Add Device Edit Delete General General Tab Device ManagementComponents Internet See Live Update on page 811 for more informationMonitoring DiscoveryMonitoring Tab LoggingSee Performance Reporting on page 385 for more information VLANs Retry/TimeoutRetry/Timeout Tab Security Tab Guide Index Menu OptionDialog box is displayed Help About 3ComActivation key You have a query about an aspect of 3Com Network DirectorNumber Activation KeyAbout Dialog Box License Number Process and the steps you can take to overcome them About your networkAssociated stages are outlined in this section as follows This chapter. This section explains the key concepts behindDiscovery process itself Stages. The main concepts associated with these operationsIP Ping Purpose of each stage is described belowDevice Capability Detection Snmp Type Detection IP to MAC ResolutionEnd Station Type Recognition Web Type Recognition DNS Name ResolutionNBX Phone Detection Device Sizing Sizing stage Remote Poll Stage broadcast ARP Spanning Tree stageInitial Endstation stage Device Resolution StageRemote Poll Stage directed pings Tree Building Stage Outstanding end station stageClouds Unknown Topology Clouds Unknown Topology Edge Switch Unknown Topology Other Clouds Discovering the Network Key Concepts Discoveries ScheduledFile New Welcome dialog boxTools Network Discovery with a discovered subnet selected Tools Network Discovery with nothing selectedUndiscovered Subnet Tools Network Discovery with an undiscovered subnet selectedThis is the first pane of the wizard Discovery Type PaneAdding subnets to the list Specify Subnets PaneAdd Subnet Dialog Box Add Range Dialog Box Removing subnets from the list Editing subnets in the listChoosing from a list of known subnets Find Subnets List Query Failure Dialog Box Importing subnets from a fileMonitor Core Devices and Links Pane Community Strings Pane Community Strings Pane NBX Call Processors Pane NBX Voice Network PaneNBX Call Processors Pane Discovery Options Pane Components Scheduled Discovery Pane Scheduled Discovery PaneOptions Dialog Box Discovery Tab Summary Pane Network Discovery Wizard Summary Pane Network Discovery Progress Dialog Box Network Discovery Progress Dialog Box Minimized Network Discovery Summary Dialog Box Network Discovery Summary dialog boxComponents Topology Initial Map Creation Midnight? Subsequent Map UpdatesDirectly From the Options dialog box Am is midnight and 1200 pm is midday From the Discovery Wizard Scheduled Discovery Pane Discovering the Network Network how do Useful Information References There are clouds in my map Some devices are the wrong typeDiscovering the Network Key Considerations Discovered Discovery SectionFollowing devices Discovery Report Errors and Warnings Following devices returned invalid port information Topology SectionDiscovery Report Errors and Warnings Discovering the Network Discovery Report Errors and Warnings Discovering the Network Following topics are covered in this chapter Within 3Com Network DirectorMap 3Com Network DirectorIconDescription Icons Used in the MapIconDescription Example Tree Map Structure ComponentsDevice Groups Example Device Icons DevicesDevice Icon Description Network Infrastructure Device IconsDevice Icon Description 3Com Wireless LAN Access Point NBX Networked Telephony Solution IconsTelephony Solution Icon Description End Station Icon Description Standard end station Pull-Right Menu for DevicesEnd Station Icons Devices Pull-Right Menu Options3Com Device View on page 475 for more information Menu Item Operation Physical LinksPhysical Link Annotations Unvalidated LinksAnnotation Type Graphical Description Representation Pull-Right Menu for Physical Links Spanning Tree Protocol SupportPhysical Links Menu Options Attach Alerts Dialog Box on page 364 for more information Layer-3 ConnectionsLayer-3 Connections Menu Options Pull-Right Menu for Layer-3 ConnectionsLabel Description Clouds and SubmapsSubnets Pull-Right Menu for CloudsSubnet Icon’s Name Undiscovered SubnetsView Filtered Events Subnets Menu OptionsGrouping Devices into a Device Group Device GroupsUngrouping Device Groups Device Groups Menu Options Pull-Right Menu for Device GroupsTooltip TooltipsTooltip Displays Map Item Labels and Address TranslationMap Item Information Displayed Custom Name Label Type Label SourceBecomes Vendor Translation of MAC AddressesWorking with the MAP Translate MACs Option Selecting Multiple Map Items in the Currently Viewed Map Selecting Items in the Map and TreeRelease the mouse button Selecting Multiple Map Items Selecting Multiple Items in the TreePanning Selection and the Pull-Right MenuZoom Button Action Zoom Zoom outFit to Toolbar Zoom ButtonsNavigating Between Submaps and the Top-Level Map Using the Zoom RectangleTitle Bar Displays Pull-Right Menu for Map BackgroundCurrently Viewing Text Displayed in Title Pull-Right Menu Options from the Map Background Shortcut SymbolsShortcut Icon Navigating Around the Map Using the TreeTrace Path Viewing the VLANs on Your NetworkTrace Path Example Changing the Displayed PathButton Action Explanation Using the Filtered Trace Path ViewTrace Path Wizard Using The Trace Path WizardThis button launches the Find dialog box Finding Items on Your NetworkUsing Wildcards to Find Partial Matches Wildcard Matches For exampleSearching Within the Search Results Wildcard CharactersFinding Devices Using the Find Dialog Box to Select Items for OperationsOption Description Address address Search by Option Description Finding LinksFinding NBX Telephony Components Speed Duplex mode Spanning tree modeSearch by Option Description Comment field Automatic Relayout of Maps Manual Layout of Map ItemsAdding Items to the Map Manually Modifying the Map ContentsAdd Map Item Dialog Box Deleting Items from the Map Linking Items in the MapKeeping the Map Up-to-date Login onWorking with the MAP Default Map Location Exporting Maps to Microsoft Visio Export to Visio Dialog Box Working with the MAP Components Launch the Find dialog box by selecting Edit Find Following section provides some examples of how to performCommon tasks with the map and tree NetworkSelect 3Com Switch 4400 from the Device type list Search Results Table Select Tools Reports to launch the capacity reportViewing Devices without Grouping by Subnets Double-Clicking on a Router in the Tree Focusing in on a Set of Devices in the Map Zooming Adjusting the Magnification Locating the Two Devices From Different SubmapsSelecting Edit Add Link MapOpening the Submap Selecting Edit Add Map Selecting Properties Tree NBX Network Telephony Solution3Com Switch 3Com Wireless Access PointsFiles Associated with Saved Maps Filename ContentsSaved Map Files FilenameContents Network Login Items on the network map Dialog boxDiscovered It allows you toSee for more information Items Supported by the Properties Dialog BoxItems on network Selected item Structure Tabbed PaneDescription of the Tabs in the Properties Dialog Box Tab Title ContentsDevice Tree Tab Title ContentsDevice Tree Components Tabs for a Node Tabs for an interface Tabs for a PortTabs for an Aggregated Link Tabs Available for a Unit/Slot Aggregated links on the device, as shown in FigureProperties Dialog Box for a Supported Device Single Unit Properties Dialog Box for an Unsupported Device Properties Dialog Box for an End-Station Properties Dialog for a Phone Phone tabTabs available for a subnet are shown in Table For a SubnetTabs available for a Subnet Properties Dialog Box for a Device Group Properties Dialog Box for a Cloud Properties Dialog Box for a Non-WAN Link For a LinkTabs Available for a Non-WAN Link Tabs available for a link are shown in TableTab Title Connection Tabs available for a WAN link are shown in TableTabs Available for a WAN Link Selection explanatory text is displayed, as shown in Figure Tabs available for a link to a subnet are shown in TableTabs available for a Layer-3 Connection Properties Dialog Box for a Multiple Selection No Common Information Across the Selection Changing the Comments Changing the Custom NameClick OK to save your changes Setting the IP Address for a Manually Added DeviceAddresses Tab for a Manually Added Device Setting the Port Numbers for a Manually Added Link Ports Tab for a Manually Added Link For a DeviceComponents Security Tab for a Device Community Strings Not Accepted Monitoring tab of the Properties dialog box Retry/Timeout tab of the Properties dialog box Retry and timeout settings can be configured from within4007 How Do I View the Properties of a Specific Port on a Device?Examples Properties for a Specific Port Security Tab for Multiple Devices How Do I Prevent the Discovery of End-Stations in a Subnet? There Is No Port Information For My Device How Do I Restrict Monitoring to Snmp Traps for a Device?Lot of Fields in the Properties Dialog Box Show Unknown There Is No General Unit Information For My DeviceKey Considerations Viewing Device Details Network using 3Com Network Director When issues ariseMonitor Monitoring the Network Color Description Map Item Color KeyMonitoring State and the Grouped View Snmp MIB Data Retrieval IP Ping MonitoringSnmp Trap Receipt Service PollingMonitoring Non-3Com Devices Components Poll Rates Live Graph Display Displaying Thresholds Bi-State Monitors State Representation Live Graphs ToolbarDetailed Graph Dialog Box on Live Graphs Monitor MenuDisplay thresholds Toggles the forcing of the display Live Graphs View MenuComponents Detailed Graph Viewing a Monitor’s Component ValuesComponent Values Fields Showing ThresholdsExporting a Graph Showing Plot PointsGraph Save As... Dialog box Zooming into a GraphAfter zooming ZoomingPerformed automatically from the Network Discovery Wizard ConfigurationDisabling and Enabling Individual Monitors Detailed Graph for Disabled Monitor Monitoring Mode Configuration Poll Rate Monitoring Tab of Tools Options Dialog Box Monitoring Tab of Subnet’s Properties Dialog Box Monitoring Tab of Device’s Properties Dialog Box Specifying Monitoring Mode in the Discovery Wizard Monitoring Pane of Network Discovery Wizard Destination Monitors event will be generatedMonitoring Tab of Tools Options Dialog Box Monitoring the Network Logging Tab of Tools Options Dialog Box Enabling Monitoring NetworkOn the Core Devices Subnet Selection from Main Window Tree Properties Dialog Box for a Subnet Use Defaults Option in Tools Options Dialog Box Poll Rates in Tools Options Dialog Box Close the Properties dialog box by clicking OKMonitor History MaintainedMinutes Maintain Monitor History Field Detail Problems Starting Monitoring for a Device or Link Monitoring the Network Error Message Dialog Box Monitoring the Network Relevant and concise Event LOGMonitor-Based Events Event TypesInformation Severity Snmp Trap-Based EventsCritical Severity High Severity EventsRecurring Severity Event List Color Coding Key Event Severity ColorsColor Severity Recurring Event Handling Event CorrelationSnmp Trap Filtering Event SuppressionViewing Unresolved Events for a Selection To view all WindowEvents Window Main Window Events ListFollowing table details the columns used in the Events list Column Heading ContentsEvents List Column Headings Events Menu Events ToolbarFile Menu Item Hot Key Operation Event Menu Item Hot Key Operation Event MenuEdit Menu Item Hot Key Operation View Menu Item Hot Key OperationThere are two status bars shown in the Events window Status BarsDatabase Status Bar Navigating to Event Sources in the MapCommenting on Events Comment Dialog Box Manually Resolving EventsDeleting Events To stop an update while it is in progress select View Stop Export as CSV Format Dialog Box Wildcard Matches Example Example Matches Wildcards Used in Find OperationsEvents List Components Name Filter You may filter on any combination of the fieldsSeverity Filter Show only voice related events FilterThis field filters for events that have a specific severity Resolved Filter Last number of days FilterFilter Status Bar Deleted Events FilterDescription Filter Comment FilterText Description Events Window Filter Status Bar DetailsEvent tab provides a description of the event Event TabGraphs Tab Events List Components Trap Decode Tab Enabling Events DisablingDisabled Events Dialog Box Selecting Items Selected Items dialog box Controlling Global Smart Event Analysis Advanced Settings Dialog BoxControlling Snmp Trap Filtering Smart Event Analysis will be ignoredControlling Per-Event Advanced Settings High and Warning Thresholds Launching the Threshold Settings Dialog BoxThreshold Settings Dialog Box Threshold Settings Dialog Box Event System Configuration Event LOG Logging Tab Event LOG Ageing Dialog Box Box Alerts SystemOverview Attach Alerts DialogAttach Alerts Dialog Box Attaching Alerts to Items Configuring AlertsToken Replaced In Generated Alert By Alert System TokensSample Pop-up Alert Pop-up for a Device Snmp Trap AlertsSnmp Trap Alert Options View relevant events and assist in troubleshootingExamples Filter Dialog Box 7 Days of High Severity Select File Export as CSV Filter Dialog Box Show Events Window Updated Event LOG Clear the Enable event suppression check box ProblemServer Farm Is Unreachable Close the global Advanced Settings dialog box by clicking OKAdd Alert Dialog Box Pager Option Set Up Alerts Dialog Box Attach Alerts Dialog Box Events list Events List Update Was StoppedMatch the configured filter No EventsEvents List Window Bottom Status Bar Filter Has Excluded All EventsOptions Dialog Box Logging Tab See how network usage changes over a period of time Performance ReportingPerformance Reporting Historical Report Example Resolution Time span Report ResolutionsMonitor Sub-graphs Comments Link monitorsDevice Monitors Data Source UsageSelect Tools Options \Program Files\3Com\3Com Network Director\logging Requirements On a linkTrend of Link Utilization Daily Graph of Http Response Time Filename, MAC address Links between switches/hubsFilename, Switch1 MAC address, Switch2 MAC address Links between a switch/hub and an end station/cloudPerformance Reporting Monitor Data source Link MonitorsMonitored Monitored links Devices Disk space Disk Space RequirementsChanging the logging data directory Troubleshooting Mapping file not updatingNavigate to the data\com\coms\wsd\tns subdirectory Missing data within RRD database files Key Considerations Performance Reporting Standard RmonFollowing section describes the key concepts of Rmon Support provided by 3Com Network DirectorStatistics HistoryHostTopN HostMatrix RMONView window By 3Com Network DirectorFile menu Menu barRMONView window View menuOptions Menu Options menuManual Upload Toggles Manual Upload on/off. If See Map Item Labels and Address Update Menu Update menuHelp Menu Window menuToolbar Toolbar Buttons Additional FeaturesTable Control Dialog Box Table ViewThere are three ways to control the display of rows Viewing data from the Rmon Statistics group Graph ViewViewing Rmon Statistics data for a selected device Rmon Statistics Option Viewing Rmon statistics data for a selected link Rmon Statistics Slot 5 36 Port 10/100 L2 SwitchRmon Statistics Data for a Selected Link Statistics View Dialog Box Statistics View dialog boxPredefined View Definition Community StringView Predefined ViewsViewing Rmon History data for a selected device Viewing data from the Rmon History groupRmon History Data for a Specific Device Viewing Rmon history data for a selected link Viewing Single Link Lists History View Dialog Box History View dialog boxUpdate Rate Add, Delete History EntriesRmon Viewing Rmon Host data for a selected device Viewing data from the Rmon Host groupHost Data for a Specific Device Viewing Rmon host data for a selected link Switch 4007 Selection of the Slot within the ChassisHost View Dialog Box with the Vlan Interface Preselected Select Vlan Dialog Box Host View dialog box Update Rate Sort by Error dialog box Viewing Rmon Matrix data for a selected device Viewing data from the Rmon Matrix groupRmon Matrix Data 3Com SwitchViewing Rmon matrix data for a selected link Switch 4007 Separate SubmenuMatrix View Dialog Box Host Submenu Update Rate Matrix Flow StationsManaging Rmon tables Interface Dialog Box Deletion of Rmon TablesComponents This section describes some Rmon examples supported by 3Com ErrorsHow do I graph utilization on a specific VLAN? Rmon Limits on individual devices for table creation Rmon Support on individual 3Com devicesCreating Reports Feature Report Types Covered Feature Report TypesOpen Windows Explorer Navigate to the following directory Feature Report Types CoveredCapacity Report Properties to use in your own command line scriptsTypes are also available Inventory ReportComponents Creating Reports Reports Dialog Box Generate Report TabHistory History TabCSV format used for exported reports is Custom Report Types Dialog Box Add/Edit Report Type Wizard Columns Step Columns StepColumn Description Available Columns for Node DetailsColumn Description Available Columns for ‘Link Details Add/Edit Report Type Wizard Name and Description Step Name and Description StepWork out which 3Com devices to connect them to Report typesFurther details Assessing NetworkChoose to Place chart As new sheet and click Finish Creating Reports Key Considerations Creating Reports Device selected in the network map Web Management launches your default web browser against aAdministration Menu contains integrated add-on 3Com device Devices on your network for any applicable warrantyDevices using 3Com Network Director 3Com Device View 3Com Switch ManagerSwitch Manager is the element manager of the Switch Network Jack Configuration ManagerConfiguring Single Devices Key Concepts Properties General Tab Following two radio buttons are provided SecurityProperties Unit Information Tab Unit InformationProperties VLANs Tab Properties VLANs Tab Vlan Routing Devices as shown in Figure Introduction Step Contact Details Step Partner/Reseller Details Step Partner/Reseller Details step displays the following fields Device Selection Step Summary Step What Data is Sent to the 3Com server Web Management Device WarrantyDevice Warranty Web Interface Devices on your networkView Click OK to launch the Device Warranty wizardSelect the device and right-click on it to launch the menu Examples Select the Tools Device Warranty menu option Why are some registered devices missing from the email? Configuring Single Devices On your network Configured on yourConfiguring VLANs Viewing the VLANsGeneral Vlan Key ConceptsConcepts About VLANs Benefits of VLANs Network Setup Showing Three VLANsIeee 802.1Q standard for VLANs aims to 802.1Q VLANsPort-based VLANs Tagged and untagged Vlan membership Communication between VLANs Example of VLANs Distributed Amongst More Than One SwitchKey Concepts Primary and Secondary IP interfaces Switches Connected by 802.1Q Tagged LinksSpanning Tree Protocol-based VLANsDiscovering VLANs in 3Com Network Director 3Com Network Director Vlan ConceptsVlan membership inference For further information see Discovering the Network onVlan equivalence Vlan Matching by 3Com Network Director Network Example Restrictions on Vlan support in 3Com Network Director If the above network was additionally configured like thisShow VLANs Show VLANs Interaction with Trace Path Filter View buttonVlan names Maps with no Vlan informationShow VLANs Toolbar Vlan Descriptions WhereIdentifier Description Naming the Vlan Find Dialog Box Listing Vlan Members Options Dialog BoxOptions Dialog Box VLANs Tab Vlan membership Vlan IDsVLANs tab for VLAN-aware switches VLAN-aware switches. See Vlan membership inference onPorts in Vlan table Columns in the Ports in Vlan table areProtocol Details Button Protocol Details buttonProtocol Column Vlan Routing buttonVlan Routing Dialog Box Components VLANs Tab for VLAN-Unaware Devices VLANs tab for VLAN-unaware devicesVLANs Tab VLANs Tab for a Link VLANs tab for a linkGenerate Report Dialog Box Vlan configuration reportVlan Configuration Report Entry Misconfigurations and Optimizations ReportInconsistent Vlan naming Inconsistent Vlan configuration on linkInconsistent Vlan IDs Changes Report Launching the wizard Create Vlan wizardEntering the new Vlan name and ID Modifying the list of selected switches and ports Nearest Switch Port to the Non-Switch Components Add Ports by Type dialog box Untagged radio buttonsChecking Vlan connectivity Vlan Management Finding a Layer 3 Switch for a Vlan Checking the Vlan limit Configuring unsupported devicesAdding an IP routing interface Manually Configuring a Vlan on Unsupported DevicesSpecify an IP Routing Interface Components Summary of changes to be made Device Summary Stage Creating the new Vlan on the selected switches and portsEdit Port Vlan Membership wizard Adding Unconnected Ports Modifying the list of selected switches and portsUntagged Vlan Modifying the VLANs on the selected switch portsTagged VLANs Tri-state Check Boxes How the changes will be applied Configuring unsupported devices Final Wizard Stage Applying the changes Device History Report Moving a port to another Vlan Selecting the Link to the End Station on the Map Network Before Vlan is an existing Vlan on your network BeforeAfter Extending your VLANs to include new inter-switch linksSelecting the Link Second Wizard Stage Creating a new Voice Vlan for 3Com NBX systems Useful Information References Incorrect topology if all subnets are not discovered at once Troubleshooting Incorrect Vlan membership inferenceNetwork Topology Example Network Topology Example Switch Switch4400-6 Port 00-30-1e-c6-40-38 Reference a Changes report Vlan configuration consistsVlan configuration and Display by Device Type Device Type Vlan Display Vlan ConfigurationDevice Type VLANs Reference BMaximum number of VLANs by 3Com device Maximum NumberDevice Type Reference C3Com devices on the network More of the 3Com devices in a network in a single operationSame or different types, in a single operation Templates ConfigurationSelection Configuration Editor Dialog Box Features Configuration Summary Tree FeaturesSwitch Device configuration template Switch Port configuration templateFeature Configuration Panels Configuration Editor Dialog box Port Selection Editor Loading and Saving Configuration TemplatesEditing Device and Port Selections Bulk Configuration Components Loading and Saving Device and Port Selections Schedule Configuration Dialog Box Configuration Progress Dialog Box Device Status Information Device Status Configuration StageUser Account Parameters Configuring User AccountsAccount Parameter Account Parameter Bulk Configuration Edit User Account Dialog Box Add User Account Dialog BoxConfiguring Trusted IP Hosts Configuring Access RightsTrusted IP Hosts Panel Add Trusted IP Address Dialog Box Add Trusted IP Address Dialog BoxRadius Servers Panel Configuring the Device as a Radius ClientRadius servers feature restrictions Configuring System InformationParameter Restriction Configuring Trap Destinations Parameter Description Trap Destination Table EntriesAdd Trap Destination Dialog Box Configuring Spanning TreeSpanning Tree Parameter Restrictions Spanning Tree PanelConfiguring Broadcast Storm Control Configuring IgmpBroadcast Storm Control Panel Configuring Port SecurityContinuous learning, automatic-learning, full security Configuring Port Administration Port Administration Panel Configuring AutonegotiationAutonegotiation Parameter Restrictions Autonegotiation PanelLacp Panel Configuring LacpThis section provides some examples of how to use the Bulk Configuration feature of 3Com Network DirectorExamples Schedule Configuration Dialog Box Examples Configuration Template Editor Radius Servers Configuration Template Editor Port Security Select the user-login security modeBulk Configuration Device Family Supported Features Bulk Configuration Feature SummaryDevice Family Key Considerations Bulk Configuration Dropped in times of congestion Network traffic on the 3Com devices on your networkOver your network Classification Key Concepts Network Topology Key Concepts Queue Servicing Mechanism Classification Rules Service Level DiffServ Codepoints Service Level DiffServ CodepointDiffServ Codepoints and Service Levels Manually set up classifiers, dropping, queuing and markingClassification Rule Service Level Prioritize Network Traffic Wizard Configuration Type Configuration Type StepNBX Step NBX step Servers Step Prioritize Network Traffic Wizard Applications Applications StepApplication Field Values Finish Step and Progress Agent Upgrades Required for Prioritization reportNetwork Prioritization Report Prioritization Configuration ReportConfiguration Configuration Type Prioritizing NBX Voice Traffic Example Prioritizing Network Traffic Examples Prioritizing Network Traffic Examples Prioritizing Network Traffic Examples Servers Restricting Access to Snmp Example Examples Prioritizing Network Traffic Applications Restricting Access to Snmp Example User Priority User PriorityRFC Number Title RFC DefinitionsNBX Phone Traffic Classifier Rules TrafficClassifier Type Classifier Value Description Service Levels Used by 3Com Network Director 3Com Network Director Service LevelsService Level Queue Marking Value Queue Device 802.1p Device Type Agent Version Key Considerations Resource Warning Content Explanation if appropriate Key Considerations Servers That Cannot Be Selected for Blocking Key Considerations Prioritizing Network Traffic Agent software you have available You can use the Agent Update feature toUpgrade or downgrade the agent software on individual 3Com Agent software available to youFeature Agent Update Wizard Introduction Agent Update Wizard Update Type Update Type StepSpecify Devices and Agent Versions Step Agent Update Wizard Specify Devices and Agent VersionsUpgrading Device Software Change Agent Version Step Agent Update Wizard Change VersionScheduling Step Agent Update Wizard SchedulingSummary Step Progress Dialog Box Agent Update Wizard Progress Dialog BoxReports Agent Update Summary report Agent evening. To do this Agent Audit reportProblem Device Device Family Agent Filename Format Agent Filename Format by Device TypeCo-existence With TroubleshootingDevice Problems UpdateDefault location of 3Com Network Director is TIMEOUT,/TIMEOUT Upgrading Device Software Local and Remote Sites Monitor and manage multi-site networksIssues with Managing a Multi-Site Network Configurable Timeouts Configurable Retries Configurable Monitoring Modes Configurable Poll Rates for Active MonitoringConfigurable Monitor Thresholds Configurable Discovery OptionsDefault WAN cloud Connecting Point-to-Point WAN Interfaces Together Grouping Logically Connected WAN Interfaces Together Using 3COM Network Director on a MULTI-SITE Network Components Manual Layout of WAN Topology and Rediscovery Configuring WAN Link Monitors Disabling Monitors on WAN Links There is a three level hierarchy in this mechanism Using 3COM Network Director on a MULTI-SITE Network Specifying Retries and Timeout Periods at the Subnet Level Retry/Timeout Tab Specifying Retries and Timeout Periods at the Device Level Using 3COM Network Director on a MULTI-SITE Network Determining Appropriate Retry and Timeout Periods Using 3COM Network Director on a MULTI-SITE Network Default Number Request Type Retries Default Timeout Period Retry and Timeout DefaultsUsing 3COM Network Director on a MULTI-SITE Network Configuration Determining Monitoring Modes and Poll Rates Configuration Using 3COM Network Director on a MULTI-SITE Network Configuration Configuring Discovery Configuring Discovery Options in Multi-Site NetworksConfiguration Using 3COM Network Director on a MULTI-SITE Network Scheduling Discoveries in Multi-Site Networks Using 3COM Network Director on a MULTI-SITE Network Examples Click Find Find Dialog Box Default WANExamples Adding a Cloud by Drag and Drop Properties Dialog Box General Tab Map Links Selected Map Router and New Cloud Selected Select one of the routers and the new cloud in the mapMap Router and New Cloud Linked Properties Dialog Box Ports Tab Map Showing Labelled Cloud Map Showing Multiple Links Rediscovered Map Finally, relayout the map by selecting View Relayout MapExamples Discovery Type step select Specify subnets Default Retry and Timeout SettingsNetwork Discovery Wizard Add Subnet Dialog Box Add Subnet Dialog Box Subnet Address and Mask Add Range Start Add Subnet Dialog Box Discover Custom Ranges Selected Add Subnet Dialog Box End IP Address Edited Add Subnet Dialog Box Use Defaults Option Unchecked Add Subnet Dialog Box Retries and MS Timeouts Network Discovery Wizard Subnet Added Network Discovery Wizard Monitor Core Devices and Links Click Next to move onto the Discovery Options step Click Next to move onto the NBX Call Processors stepNetwork Discovery Wizard Discovery Options Network Discovery Wizard Use Defaults UncheckedNetwork Discovery Wizard Only IP Devices Checked Find Dialog Box Find Dialog Box Fields Populated Map Zoomed to Search Results Weekly Graphs 30 Minute Average Smtp Response Time Threshold Settings Dialog Box WAN Family ifType WAN Interface TypesIsdn 25lapb16 X25ple40 X25mlp121 X25huntGroup122 Key Considerations Using 3COM Network Director on a MULTI-SITE Network Displayed on the 3Com Network Director network map SolutionsProvides the following features Topology The NBX Call Processors, line cards and phones areDevice Type Icon Example IconsShows the different types of icons and their meaning NBX Map IconsLine Cards NBX Call ProcessorNBX Applications NBX Phones and Attendant ConsolesDiscovering the NBX Voice Network NBX Call Processors Step of the Network Discovery Wizard NBX Call Processors step displays the following settingsAdd NBX Call Processor Add NBX Call Processor/Modify NBX Call ProcessorModify NBX Call Processor Monitoring a Phone Monitoring the NBX Call ProcessorMonitoring a Line Card Selecting the Phones Associated with an NBX Call ProcessorContext Menu for the NBX Call Processor Context Menu for the Phone or Line Card Events related to the NBX Call Processor Understanding Voice-related 3Com Network Director EventsEvents related to other links or devices on the network Events related to phonesLaunching NetSet for a phone or line card Unavailable When my PhonesTo be informed immediately when any of the phones become Stop WorkingUseful Information References There is no NBX Call Processor associated with this device There is no NBX Call Processor associated with my phonePhone was added manually Display of end stations in the map has been disabledPhone is not managed by the NBX Call Processor anymore NBX Support Key Considerations Phone was removed from the network Why are there a lot of unconnected phones on the map?Phone cannot be reached How do I change the label of a phone or line card? Same type You can use Backup, Restore and Setup toSave the software configuration of your 3Com devices Device from which it originated or to a replacement devicePhysical Configuration Devices Backup feature is designed to help you store the softwareSource device it is replacing Backup Type Step Device BackupWizard Device Backup Wizard Backup Type Specify Telnet Login Information Step Specify Devices to Backup StepBackup Identification Step Username and password may be left blankDevice Backup Wizard Backup Identification Summary Step and Progress Scheduled TasksReports Backup Summary Report Backup Audit report lists the following Backup Audit ReportNo Backups Found Step Specify Device Being Replaced Step Device Restore Wizard No Backups FoundSpecify Backup to Use Step Device Restore Wizard Specify Backup To Use Summary Step and Progress Backing UP Device Configurations Specify Source Device Step Configuration Source Type StepDevice Setup Wizard Specify Source Device Specify Source Backup StepDevice Setup Wizard Specify Source Backup Specify Devices to Setup StepDevice Setup Wizard Specify Devices To Setup Device Setup Wizard Summary Backing UP Device Configurations Backup Identification Example Scheduling a Device Backup OperationScheduling Example Examples Specify Device Being Replaced Example Specify Source Device Example Backing UP Device Configurations Shown in Backup, Restore and Setup on Device Family Supported Parameters Supported Parameters by Device FamilyDevice Family Content of Backup File Body Section Backup File Content by Device FamilyInstall LOCATION\backups\lost Key Considerations Backing UP Device Configurations Latest 3Com Product News notifies you of new 3Com products Manages the download of these filesAdvantage of the latest bug-fixes and device support Existing devicesThis section describes the keys concepts of Live Update Connection Type Step Live Update SetupUse Custom Settings Step Live Update Setup Wizard Use Custom Settings Step Live Update Setup Wizard Summary Step Box Click Finish to connect to the InternetStatus Live Update Select File GroupsTable consists of three columns as follows File Group Details Live Update Select File Groups Group NameDownload Progress Live Update Options Internet Live Update To view the report Select the Tools Reports menu option Examples File Group Details Example Click OK to validate the changes Automatic Configuration ExampleSolution 2 Manual Configuration using the Options Dialog Box Live Update Proxy Settings are not Retrieved Click OK to validate the settings Key Considerations Live Update Device Type Minimum Agent Version VersionsDevice Type Version Vlan ConfigurationAgent Versions Setup are shown in TableRestrictions Backing Up and Restoring 3Com Devices Backup, Restore and Setup Appendix a Supported Devices Agent Update Supported 3Com Devices and Minimum Agent Shows the devices that are supported by the Agent UpdateRestrictions Updating 3Com Agent Software Agent Update Appendix a Supported Devices Rmon Supported 3Com Devices RmonDevice View Supported Devices Devices supported by Device View are listed belowSupported Devices Device View Device Warranty Supported Devices Switch Manager Supported DevicesRouter Manager Supported Devices Device Warranty On the Network Director map as Generic IP devices Compatibility issues with 3Com Network Director3COM Device View Support Matrix Management features that are availableManagement Support Matrix PWR You will find support tools posted on the 3Com web site at Registration, Repair Services, and Service RequestTechnical solutions written by 3Com support engineers Support informationBenefits, you must first register your product at Diagnostic error messagesDetails about recent configuration changes, if applicable From 3Com or your resellerTelephone Technical Support and Repair US and Canada Telephone Technical Support and Repair System Requirements Allow approximately 2Mb per device for data logging Report Examples Discovery Report ExampleFollowing devices stopped responding while 3Com Network Vlan configuration of the following devices could not beFollowing devices have been configured into multiple Segment configuration of the following devices could not beAppendix E Report Examples Device Learned On Learned By Multiple Ports Ports Learned On Listings of the devices are provided as describedNetwork Configuration Network Configuration Misconfigurations Optimizations Report Misconfigurations and Optimizations Report Appendix E Report Examples Configure aggregated links using Lacp Web Cache Redirection Misconfiguration and Optimization ReportsMisconfigurations and Optimizations Report Appendix E Report Examples Misconfigurations and Optimizations Report Appendix E Report Examples Misconfigurations and Optimizations Report Unable to Determine Traffic Server Status Successful ConfigurationUnsuccessful Configuration Unable to Confirm Webcache Mode ChangedTraffic Server Restart Already Under Way Cache Mode Not ChangedUnable to Restart Webcache Traffic Server Restarting Webcache Traffic Server Limitations Webcache Redirection and VLANsRedirection on the Cache Port Webcache Software ReleasesReport Section Combinations 3rd Party DevicesAppendix E Report Examples Adding Trap Decodes Where the fields are as followsRemedyRemedy Text/remedy 885 Appendix F Adding Trap Decodes Translations 000102 3Com 3COM Corporation 889 Appendix G Adding MAC Address Vendor Translations Locate the following file on your disk Integrating AN SSH ClientMyClient -ip %1% -verbose Index Backup summary report Broadcast storm control configuring 490 386 Page Page Internal 321 Examples Deleted events How backup files are discarded discarding backup files Map 204 Links Finding 197 Page Files 64 NBX New Page Properties dialog box 229 786 Backup summary Changes 133 Page Backup 783 Search Support for Rmon 407 supported 3Com devices Third party devices 142 threshold settings dialog box Viewing VLANs 188 499 Visio General concepts 500 Page 3COM END User Software License Agreement Governing LAW